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Arts Section > Communication Skills - Glossary > Flashcards

Communication Skills - Glossary Flashcards

1
Q

a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position

A

ambiguous

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2
Q

the process correctly pronouncing all the necessary parts of a word

A

articulation

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3
Q

a style in which the receiver listens carefully to gather information to use in an attack on the speaker

A

ambushing

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4
Q

a simple object or ornament representing significant cultural meaning

A

artifact

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5
Q

the process of focusing on certain stimuli from the environment

A

attending

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6
Q

the medium through which a message passes from sender to receiver

A

channel

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7
Q

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive

A

climate

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8
Q

the process of human beings responding to verbal/nonverbal behavior; a human survival skill needed to maintain contact with the world

A

communication

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9
Q

to be clear and brief

A

concise

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10
Q

the emotional associations of a term

A

connotation

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11
Q

agreement between group members about a decision

A

consensus

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12
Q

the believability of a speaker or other source of information

A

credibility

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13
Q

the study of how humans use and structure time

A

chronemics

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14
Q

one who turns the attention of the conversation to themselves

A

conversation narcissist

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15
Q

listening in which the goal is to evaluate the quality or accuracy of the speaker’s remarks

A

critical listening

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16
Q

an intense level of anxiety about speaking before an audience resulting in poor performance

A

debilitative apprehension

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17
Q

taking innocent comments as personal attacks

A

defensive listening

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18
Q

the objective, emotion-free meaning of a term

A

denotation

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19
Q

refers to an assortment of non cognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures

A

emotional intelligence

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20
Q

the ability to perceive another’s experience and communicate that perception back to the person

A

empathy

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21
Q

listening in which the goal is to help the speaker solve a problem

A

empathetic listening

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22
Q

physical location and personal history surrounding the communication

A

environment

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23
Q

words that have more than one dictionary meaning

A

equivocal terms

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24
Q

a pleasant term substituted for a more direct, less pleasant term

A

euphemism

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25
Q

listening in which the goal is to judge the quality or accuracy of speaker’s remarks

A

evaluative listening

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26
Q

a speech planned in advance but presented in a direct, conversational manner

A

extemporaneous speech

27
Q

a moderate level of anxiety about speaking before an audience that helps improve the speaker’s performance

A

facilitative apprehension

28
Q

incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

A

faulty assumption

29
Q

the discernible response of the receiver

A

feedback

30
Q

how touch effects the communication process

A

haptics

31
Q

a speech given without preparation

A

impromptu

32
Q

listening to understand another person or idea

A

informational listening

33
Q

the failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker’s words at face value

A

insensitive listening

34
Q

communication in which the parties involved consider one another as unique individuals

A

interpersonal communication

35
Q

communicating with oneself

A

intrapersonal communication

36
Q

special words or expressions that are used by a particular profession or group and are difficult for others to understand

A

jargon

37
Q

the study of body movement, gestures, and posture

A

kinesics

38
Q

a speech that is read word-for-word from a prepared text

A

manuscript speech

39
Q

the transmission of messages to large, usually widespread audiences via broadcast means

A

mass communication

40
Q

a speech that is learned and delivered by rote without a written text

A

memorized speech

41
Q

a speaker’s words and actions

A

message

42
Q

excessive written or verbal information

A

message overload

43
Q

a nonverbal means of communication that emphasizes punctuality in beginning and completing a task

A

monochronic

44
Q

a force that interferes with the process of communication

A

noise

45
Q

the highness or lowness of one’s voice

A

pitch

46
Q

a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

A

polychronic

47
Q

the study of how people and animals use space

A

proxemics

48
Q

giving the appearance of listening

A

pseudolistening

49
Q

the speed at which one speaks

A

rate

50
Q

decodes the message

A

receiver

51
Q

words that gain their meaning through comparison

A

relative terms

52
Q

a listening style in which the receiver responds only to messages that interest him or her

A

selective listening

53
Q

the relatively stable set of perceptions each individual holds of himself or herself

A

self-concept

54
Q

the process of deliberately revealing information about oneself that is significant and that would not normally be known by others

A

self-disclosure

55
Q

the degree of regard a person holds for himself

A

self-esteem

56
Q

a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

A

self-fulfilling prophecy

57
Q

the study of meaning of words and phrases in language

A

semantics

58
Q

encodes and delivers the message

A

sender

59
Q

a type of language that consists of words or phrases that are informal

A

slang

60
Q

personal attributes that enable someone to interact effectively and harmoniously with other people

A

soft skills

61
Q

the arrangement of words in a sentence

A

syntax

62
Q

a complete sentence describing the central idea of a speech, usually found in the first paragraph

A

thematic

63
Q

the quality of one’s voice

A

tone

64
Q

the loudness of one’s voice

A

volume

Arts Section (19 decks)

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