Communication Skills - Glossary Flashcards
a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position
ambiguous
the process correctly pronouncing all the necessary parts of a word
articulation
a style in which the receiver listens carefully to gather information to use in an attack on the speaker
ambushing
a simple object or ornament representing significant cultural meaning
artifact
the process of focusing on certain stimuli from the environment
attending
the medium through which a message passes from sender to receiver
channel
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive
climate
the process of human beings responding to verbal/nonverbal behavior; a human survival skill needed to maintain contact with the world
communication
to be clear and brief
concise
the emotional associations of a term
connotation
agreement between group members about a decision
consensus
the believability of a speaker or other source of information
credibility
the study of how humans use and structure time
chronemics
one who turns the attention of the conversation to themselves
conversation narcissist
listening in which the goal is to evaluate the quality or accuracy of the speaker’s remarks
critical listening
an intense level of anxiety about speaking before an audience resulting in poor performance
debilitative apprehension
taking innocent comments as personal attacks
defensive listening
the objective, emotion-free meaning of a term
denotation
refers to an assortment of non cognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures
emotional intelligence
the ability to perceive another’s experience and communicate that perception back to the person
empathy
listening in which the goal is to help the speaker solve a problem
empathetic listening
physical location and personal history surrounding the communication
environment
words that have more than one dictionary meaning
equivocal terms
a pleasant term substituted for a more direct, less pleasant term
euphemism
listening in which the goal is to judge the quality or accuracy of speaker’s remarks
evaluative listening
a speech planned in advance but presented in a direct, conversational manner
extemporaneous speech
a moderate level of anxiety about speaking before an audience that helps improve the speaker’s performance
facilitative apprehension
incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand
faulty assumption
the discernible response of the receiver
feedback
how touch effects the communication process
haptics
a speech given without preparation
impromptu
listening to understand another person or idea
informational listening
the failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker’s words at face value
insensitive listening
communication in which the parties involved consider one another as unique individuals
interpersonal communication
communicating with oneself
intrapersonal communication
special words or expressions that are used by a particular profession or group and are difficult for others to understand
jargon
the study of body movement, gestures, and posture
kinesics
a speech that is read word-for-word from a prepared text
manuscript speech
the transmission of messages to large, usually widespread audiences via broadcast means
mass communication
a speech that is learned and delivered by rote without a written text
memorized speech
a speaker’s words and actions
message
excessive written or verbal information
message overload
a nonverbal means of communication that emphasizes punctuality in beginning and completing a task
monochronic
a force that interferes with the process of communication
noise
the highness or lowness of one’s voice
pitch
a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks
polychronic
the study of how people and animals use space
proxemics
giving the appearance of listening
pseudolistening
the speed at which one speaks
rate
decodes the message
receiver
words that gain their meaning through comparison
relative terms
a listening style in which the receiver responds only to messages that interest him or her
selective listening
the relatively stable set of perceptions each individual holds of himself or herself
self-concept
the process of deliberately revealing information about oneself that is significant and that would not normally be known by others
self-disclosure
the degree of regard a person holds for himself
self-esteem
a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
self-fulfilling prophecy
the study of meaning of words and phrases in language
semantics
encodes and delivers the message
sender
a type of language that consists of words or phrases that are informal
slang
personal attributes that enable someone to interact effectively and harmoniously with other people
soft skills
the arrangement of words in a sentence
syntax
a complete sentence describing the central idea of a speech, usually found in the first paragraph
thematic
the quality of one’s voice
tone
the loudness of one’s voice
volume
