Management Characteristics, Quality Improvement

Question 1

Frederick Taylor - Scientific Management

Answer 1

notion that the best method and best wage (based on money) to do a job. Increase efficiency through scientific analysis of the jobs of individual workers, careful selection and training, and improved supervision

Question 2

Peter Drucker - Management by Objectives (MBO)

Answer 2

planning specific goals which may be measured and are evaluated often. Program designed to improve employee motivation by including employees in the decision making process. Also informs employees in advance about factors used for performance evaluation.

Question 3

Mary Parker Follet

Answer 3

leadership is based on knowledge, not soley power.

Question 4

Douglas MacGregor - Theory X and Theory Y

Answer 4

Theory X - direct control over, assumes most don’t want to work and will avoid work if possible. Motivation to work is primarily through fear.

Theory Y - presumes under proper conditions most want to work and enjoy work. Employees experience personal satisfaction and are self-directed.

Question 5

William Ouchi - Theory Z

Answer 5

Involved works are the key to productivity and worker satisfaction; characterized by long-term employment.

Question 6

Program Evaluation and Review Technique (PERT)

Answer 6

planning, scheduling, and controlling technique and incorporates a network model to show activities; includes a sequence of steps or events to complete a task.

Question 7

Gantt chart

Answer 7

presents a horizontal incremental timeline with tasks presented vertically on a chart. Might not identify tasks that are throwing off the rest of the schedule.

Question 8

Process Control Chart

Answer 8

analysis of the breakdown of a job. Can be product analysis or person analysis.

Question 9

Management characteristics: technical

Answer 9

focuses on expertise and ability to function in a specified area; increased importance at lower level management

Question 10

Management characteristics: human

Answer 10

ability to relate with other workers successfully to ensure work is completed

Question 11

Management characteristics: conceptual

Answer 11

envisions the organization as a whole and understands how parts of the organization work or mesh together to complete tasks; important in upper levels of management.

Question 12

Quality Assurance program

Answer 12

designed to ensure product or service provides satisfaction of needs

steps: determine criteria, measure performance, evaluate performance to original criteria, and plan of action to correct performance

Question 13

Omnibus Budget Reconciliation Act of 1987

Answer 13

directed towards nursing home reforms to ensure employees in autonomy and independence of residents

Question 14

JCAHO (TJC)

Answer 14

Evaluates patient care to ensure safe, quality care is achieved

Appropriate care:

1. screen for a nutrition need
2. assess those at risk for malnutrition
3. NCP
4. monitoring
5. reassessment

Question 15

JCAHO: 10 step QA

Answer 15

1. Assign departmental personnel for QA responsibility
2. illustrate the nature of care and the population being cared for
3. describe the main types of care given
4. establish quality indicators
5. identify thresholds for evaluation
6. collect data for evaluation
7. evaluate data
8. plan action to eliminate problem areas
9. correct problem via education or training
10. evaluate the action and note changes

Question 16

Standards of Practice in Nutrition Care

Answer 16

pertains to patient care and is based on the NCP (ADIME)

Question 17

Standards of professional performance

Answer 17

1. provision of services
2. application of research
3. communication and application of knowledge
4. utilization and management of resources
5. quality in practice
6. competency and accountability