Functions of Management

Question 1

Disaster planning

Answer 1

1. protect property such as foods, equipment, etc.
2. preserve life
3. avoid fear or chaos
4. delegate how supervisors and authorities can work together to remedy the disaster

Question 2

Bioterrorism Act of 2002

Answer 2

act to protect from bioterrorism attack; includes provisions to protect safety and security of food supply and drinking

Question 3

Line organization

Answer 3

most formal, direct flow of authority from top to bottom; top management is used to describe work relationships of employees

Question 4

Line and staff organization

Answer 4

orders are given and received along the chain of command from top down; staff personnel is not included in this line of command but help to support the line of command

Question 5

Functional organization

Answer 5

organization is set up into sections or divisions by function

Question 6

Formal authority

Answer 6

created by management or the organization

Question 7

Informal authority

Answer 7

develops out of social communication relationships; can aid in influence of group behavior

Question 8

Full-time equivalent (FTE)

Answer 8

equates to total hours worked by one employee

1 FTE = 40 hours/k
8 hours/day
173.33 hours/month
2080 hours/yr

Question 9

Relief worker

Answer 9

an employee relieving FTEs for days off, sick time, an offers additional assistance during peak period. One weekly FTE relief worker can cover 2.5 FTEs regular days off.

Question 10

Turnover

Answer 10

number of employees replaced

(total replacements /avg number employees) x 100

Question 11

Span of management

Answer 11

number of employees a person supervises; spans may be divided up by tasks or specialized expertise

Question 12

Herzberg’s Two-Factor Theory

Answer 12

Identifies 2 types of outcomes: motivators are related to satisfaction in which employees are motivated by increased amounts of responsibility, recognition, etc; maintenance or hygiene factors are necessary but do not cause motivation; these include pay, working conditions, etc.

Question 13

Maslow’s hierarchy of human needs

Answer 13

needs are dependent on what one already has as discussed in module 19

Question 14

McClelland’s achievement-power-affiliation theory

Answer 14

achieve (do something more effectively or efficiently)

power (Influence people)

affiliation (to be liked by others)

Question 15

Autocratic

Answer 15

upper management makes decisions

Question 16

democratic

Answer 16

management involves employees to make decision

Question 17

laissez-faire

Answer 17

management provides some

Question 18

participative

Answer 18

management identifies plan and asks employees for input prior to making final decision

Question 19

quality circle

Answer 19

small group of employees who participate in quality improvement project to solve