M3S2

Question 1

Four stages of Employee training:

Answer 1

1. Employee Orientation
2. In-House Training
3. Mentoring
4. External Training

Question 2

HR professionals need to train and develop employees because: (6)

Answer 2

1. Training and development enhance employee skills and knowledge, leading to increased productivity.
2. It improves employee morale and job satisfaction, contributing to lower turnover rates.
3. Effective training fosters a culture of continuous improvement and innovation within the organization.
4. It ensures that employees are well prepared to adapt to changes in technology and industry trends.
5. Training and development are essential for grooming future leaders and promoting career growth.
6. it can lead to cost savings by reducing the need for external hires and recruitment.

Question 3

Types of Training (8)

Answer 3

1. Technical Training
2. Quality Training
3. Skills Training
4. Soft Skills Training
5. Professional Training
6. Team Training
7. Managerial Training
8. Safety Training

Question 4

Types of Training:

is essential for employees to grasp the technological aspect of their roles, which can vary greatly depending on the job type, such as computer system for sales or client management. this training may involve both in-house and external approaches. ensuring effective utilization of technology, even when transitioning to new tools across the entire organization.

Answer 4

Technical Training

Question 5

Types of Training:

is essential in production-oriented businesses. it teaches employees how to prevent, detect and eliminate subpar items. this knowledge empowers them to uphold quality standards, crucial for distinguishing products in a competitive market. such training can be both in-house and external, ensuring that employees are well-versed in maintaining high-quality production.

Answer 5

Quality Training

Question 6

Types of Training:

focuses on providing employees with practical abilities required to perform their specific job tasks effectively. for instance, it includes teaching administrative assistants how to answer phones or training salespeople to assess customer needs and assist them in making purchasing decisions.

Answer 6

Skills Training

Question 7

Types of Training:

covers communication, etiquette, and interpersonal skills, is essential for jobs involving customer interaction. Executives recognize the increasing importance of these skills alongside technical abilities. many organization issues stem from a lack of “_______”, emphasizing the need for HR and managers to provide training, either in-house or externally.

Answer 7

Soft Skills Training

Question 8

Types of Training:

Certain Profession necessitate ongoing “_________” to stay in their respective fields. For example, doctors requires regular training to stay updated on medical trends. Similarly Lawyers require ongoing training due to evolving legal regulations, while personal fitness trainer seeks annual certifications for the latest fitness nutrition information.

Answer 8

Professional Training

Question 9

Types of Training:

Aims to foster unity within a team by promoting interaction and relationship building. It is process that enhances a team’s decision-making, problem-solving, and team-development skills to achieve business goals. this is especially valuable after organizational restructuring, during the integration of new team members, or following a merger or acquisition to help teams adapt and work effectively together.

Answer 9

Team Training

Question 10

Types of Training:

When employees are considered for promotion within an organization, they often undergo “__________” this training covers a range of topics, including soft skills like motivation and delegation, as well as technical skills specific to the role. some training may be conducted in-house, while external programs, such as leadership development, may also be utilized.

Answer 10

Managerial training

Question 11

Types of Training:

is essential for protecting employees from work-related injuries, especially in organizations handling hazardous materials. it covers various aspects, including chemical safety, evacuation plans, fire drills. and workplace violence.

Answer 11

Safety training

Question 12

Training Delivery Methods: (7)

Answer 12

1. On-the-job-training
2. Mentor Training
3. Brown Bag Lunches
4. Web-Based Training
5. Job Shadowing
6. Job Swapping
7. Vestibule Training

Question 13

Training Delivery Methods:

this method involves an experienced employee or supervisor teaching specific job skills to a new employee while they perform their tasks.

Example:

A new cashier at a retail store might be trained by an experienced cashier who shows them how to operate the cash register, handle payments, and assist customers, all while the new employee actively participates in the tasks.

Answer 13

on-the-job-training

Question 14

Training Delivery Methods:

pairs a more experienced employee with less experienced one, allowing the latter to learn and develop skills under the guidance of the former.

Example:

In a marketing department, a senior marketing manager may mentor a junior marketing assistant, helping them understand strategic planning, campaign management, and offering advice on how to advance in their career.

Answer 14

Mentor Training

Question 15

Training Delivery Methods:

these are informal training sessions conducted during lunch breaks, where employees bring their meals and participate in discussion or presentations on various topics.

Example:

IT department gives a short presentation on cybersecurity best practices. Employees can ask questions while enjoying their meals, making it a low-pressure learning opportunity.

Answer 15

Brown Bag Lunches

Question 16

Training Delivery Methods:

Training is delivered via online platforms or courses, allowing employees to learn at their own pace, often using multimedia materials and quizzes.

Example:

training on workplace safety through an online platform. Employees can log in, watch safety videos, take quizzes, and complete the training at their convenience, instead of attending a physical classroom session.

Answer 16

Web-Based Training

Question 17

Training Delivery Methods:

New Employees observe and learn from experienced colleagues as they perform their daily tasks, gaining insights, and practical knowledge.

Example:

A new nurse might shadow a seasoned nurse during their shifts, observing how they interact with patients, manage medical equipment, and handle emergency situations. This experience helps the new nurse learn the role’s demands and develop confidence.

Answer 17

Job Shadowing

Question 18

Training Delivery Methods:

Employees temporarily switch roles with colleagues to broaden their skills and understanding of different positions within the organization.

Example:

An accountant might swap roles with a marketing specialist for a week. During this time, the accountant learns about marketing strategies, while the marketing specialist gains insights into financial processes. This experience can enhance their overall understanding of the organization and improve collaboration between departments.

Answer 18

Job Swapping

Question 19

Training Delivery Methods:

Also known as simulated training, it involves creating a mock work environment where employees can practice tasks and skills in a controlled setting before performing them on the job.

Example:

In a manufacturing company, new machine operators might undergo training where they use a replica of the actual machine in a training area. This allows them to learn how to operate the machine safely and effectively before working on the production floor.

Answer 19

Vestibule Training