M3-topic 3 part 1 acquisition, development Flashcards
what are the stages in the human resources processes cycle (4)
Acquisition
development
maintenance
separation
what is human resource planning
the creation of strategies that allow for staff to meet current and future needs of the business
What are the steps of acquisition (3)
identify staffing needs
recruitment
selection
what is identifying staff needs
the process of analysing and identify what jobs are required and how many employees are needed
what is a job description
a written statement describing the duties qualifications needed for a particular job
what is a job specification
outline key skills experience qualifications needed for a particular job
what is remuneration
determining how much job is worth in pay and entitlements, dependant on conditions wage agreements
what does effective recruitment and employee selection involves
evaluating and hiring qualified applicants that are motivated and have values and goals that aligned with the business
what are some ways a business can hire staff (2)
internal
external
what is internal hiring
promoting qualified staff in the business
what is external hiring
hiring someone qualified outside of the business
what is selection
a screening process where information is gathered about the applicant
what are some methods of selection (3)
application forms
interviews
written test
what are some important skills needed by employees (2)
communication skills
ability to work with other people
what are ways of developing staff (4)
induction
training
mentoring
coaching
what happens during a staff induction
introduce new employees to the new job, co-workers and business culture.
what happens during staff training
develop skills, knowledge and attitudes that lead to superior work performance
what does training employees broadly entitle(2)
gives employees:
the ability to adapt to change easily
gives the business:
a more competitive edge
what are key features need to be considered for a training program (5)
Assess needs for the individual, job + business
Determine objectives of program
Consider internal and external influences
Determine the process of the training program
Evaluate the program
what is a mentor
a personal relationship between an experienced staff member and a junior/new member
what roles do mentors have(2)
provide advice
aid in mentoree’s personal development
what does coaching do
shares skills relevant to employee needs
what roles do coaches have (3)
assist in goal setting for employees
help find solutions to employees problems
build employee skills to overcome weakness
list types of performance appraisal skills (4)
behaviour observation scales
interview
management by objectives
360- degree feedback
what is behaviour observation scales
when a supervisor observes performance and behaviour over time
what are the advantages of using a behaviour observation scales (2)
ongoing collection of a range of evidence
provide feedback easily
what are the disadvantages of using behaviour observation scales (3)
may focus too much on negative elements
supervisor unfamiliar with job which could affect results
open personality clashes
what is an interview
formal discussion between supervisor + employee
what are the advantages of using interviews (2)
can be flexible and detailed
allows for questions and discussion
what are the disadvantages of using interviews for performance appraisal
supervisor is intimidating as they have reward/promotion power over employees
what is management by objectives
objectives set for the employee, performance rewarded according to results
advantages of using management by objective performance appraisal(2)
rewards achievement
goal setting motivates employees to find new better ways to work
disadvantages of using management by objective performance appraisal (3)
inflexible
open discussion limited due to supervisor power
rating criteria maybe to low/high
what is 360 degree feedback
employees receive feedback anonymously from peers and managers
what are some advantages in using 360 degree feedback for performance appraisal(1)
honest feedback
what are some disadvantages in using 360 degree feedback for performance appraisal(3)
open to personal conflict rivalry
may not be constructive
time consuming
