Lynch and cross performance pyramid Flashcards
1
Q
whats at the top
A
corporate vision
2
Q
whats at the bottom
A
operations
3
Q
how many blocks after top line
A
2
4
Q
how many blocks on 3 line down
A
3
5
Q
how many blocks on 4th line down
A
4
6
Q
second line down, left position
A
market
7
Q
second line down, right position
A
financial
8
Q
third line down, left position
A
customer satisfaction
9
Q
third line down, middle position
A
flexibility
10
Q
third line down, right position
A
productivity
11
Q
fourth line down, left position
A
quality
12
Q
fourth line down, middle left position
A
delivery
13
Q
fourth line down, right position
A
cycle time
14
Q
fourth line down, middle right position
A
waste
15
Q
what is the left of the pyramid about
A
external efficiency
