Lynch and cross performance pyramid

Question 1

whats at the top

Answer 1

corporate vision

Question 2

whats at the bottom

Answer 2

operations

Question 3

how many blocks after top line

Answer 3

2

Question 4

how many blocks on 3 line down

Answer 4

3

Question 5

how many blocks on 4th line down

Answer 5

4

Question 6

second line down, left position

Answer 6

market

Question 7

second line down, right position

Answer 7

financial

Question 8

third line down, left position

Answer 8

customer satisfaction

Question 9

third line down, middle position

Answer 9

flexibility

Question 10

third line down, right position

Answer 10

productivity

Question 11

fourth line down, left position

Answer 11

quality

Question 12

fourth line down, middle left position

Answer 12

delivery

Question 13

fourth line down, right position

Answer 13

cycle time

Question 14

fourth line down, middle right position

Answer 14

waste

Question 15

what is the left of the pyramid about

Answer 15

external efficiency

Question 16

what is the right of the pyramid about

Answer 16

internal efficiency

Question 17

what is the second line about

Answer 17

objectives that need to be set

Question 18

what is the third line about

Answer 18

strategies to achieve the objectives set

Question 19

what is the fourth line about

Answer 19

operational strategies to meet business strategies

Question 20

potential issues can conflict

Answer 20

some measures could conflict ( quality and cost ) and be demotivating

might be expensive to measure each one

its a lot of management effort

focuses on customers and SHs only