LSI Final Flashcards
Acts of Service
Something you do for someone, holding doors, flowers, communicate meaningfulness
Appearance
How you look, tattoos have a negative effect on professionalism but not attractiveness, roughly 1/3 of people have tattoos, Communicate things about yourself, link to master identity
Body language
Eye behavior, gestures, physical animation, leakage, micro expressions (unconscious cues specific to face), facial management techniques (deliberate)
voice
Pitch: inflection in voice, high to low
Vocal rate: speed of talking (tempo)
Volume: amplitude
Quality/style: pronounces: saying words phonetically, enunciation: saying words clearly controlled enunciation: pause between words
Space
Intimate: romantic partners
Personal: friends
Social: acquaintance and strangers
Public: large gathering, speaker
Smell
Smell may attract or detract
Not perceived the same across cultures
Body oder
Time
Promptness socially determines how much you value other peoples time
Punctuality varies across cultures and communities
Touch
Celebrations between teammates have more wins
Students with autism have more participation
Doctors receive better reviews
Preganant women gave more positive emotions and lower stress
sound
Acoustics: manipulation of physical environment
3 principles of NVC
NVC is revealing, NVC is relational (degree of closeness), NVC is purposeful
NVC is purposeful
Compliment verbal communication
Contradict words
Accentuate parts of utterances
Substitute for verbal messages
Regulate flow of conversation
conversational floor
Preallocated: predetermined
Locally managed: participants implicitly decide
Turn Constructional Unit
Building blocks of a turn
Transitional relevance place
When it is permissible to interrupt or claim a turn
Give up turn, deny turn, people decide who talks
turn yielding signals
Current speaker is about to give up the floor
Turn denying signals
Current speaker holds the floor by raising voice, speaking faster
turn replacing signals
Other people try to gain control
Identity implications of turn taking
Leader of conversation, more authority
Adjacency pair
Speech acts that go together
First part pair followed by a second part pair
Greeting, greeting
Presequence
Adjacency pair that proceeds a speech act in order to understand if conditions are met
Insertion sequence
Adjacency pair in between the first and second pair part
Discourse marker
Little words that matter and have function (like, well, um)
Preferred
Acts that can be done simply and straightforward
Dispreferred
Acts that are more elaborate and take more work
Saying no is difficult
It takes more effort and is not normal
We give justifications, rationalizations, disclaimers
Cues of refusal
Delay, disclaimer, silence
No is not necessary
Nonverbal cues, silence, avoidance of eye contact
Problems with sexual refusal training programs
Aimed at women, abnormal to just say no
Crossing
Between different styles of speech in the same language