Line Supervision Lesson 2 Flashcards
Who is most likely to have a “finger on the pulse” or the moral of the agency?
First-Line Leaders
What term consists of male, female, transgender, or cross gender?
Gender
Which generation was born between 1946 and 1964?
Baby Boomers
Which generation was born between 1965 and 1977?
Generation X
Which generation was born between 1978 and 1990?
Generation Y
Which generation was born between mid 1990’s and early 2000’s?
Generation Z or Millennials
Which generation was born before 1946? (according to lesson 2…..)
Veterans
Who maintained that personality develops in a predetermined order through eight stages of psychosocial development?
Eric Erikson
According to Erikson’s psychosocial development theory, what occurs during each stage?
A person experiences a psychosocial crisis which causes either a positive or negative outcome.
In Erikson’s psycho-social theory, “pshyco” refers to the needs of whom?
The individual
In Erikson’s psychosocial theory, the “social” aspect refers to whom?
Society
Why does Erikson refer to conflicts as “psychosocial crises”
Because they involve the psychological needs of the individual versus the needs of society.
In Erikson’s Eight Stages of Development, which stage has the dialectic of trust vs mistrust?
age 0-1
In Erikson’s Eight stages, which stage has the favorable outcome of sense of autonomy and self-esteem?
age 2-3
In Erikson’s eight stages, which stage has the significant relationship of “basic family?”
age 4-5
In Erikson’s eight stages, which stage has the dialectic of intimacy vs. isolation?
Early Adulthood
In Erikson’s eight stages, which stages primary activity is “productive and creative engagement in society?
Middle Adulthood
In Erikson’s eight stages, which stages significant relationships are humankind and extended family?
Late Adulthood
In Erikson’s eight stages, which stages dialectic is “identity vs. confusion”?
Adolescence
In Erikson’s eight stages, which stages primary activity is consistent stable care from parents?
Age 0-1 and Age 2-3
In Erikson’s eight stages, which stages significant relationship is with the main caregiver?
Age 0-1
In Erikson’s eight stages, which stage has the favorable outcome of trust and optimism?
Age 0-1
In Erikson’s eight stages, which stage has the dialectic of autonomy vs. doubt?
Age 2-3
In Erikson’s eight stages, which stages significant relationship is with parents?
Age 2-3
In Erikson’s eight stages, which stages dialectic is Initiative vs. Guilt?
Age 4-5
In Erikson’s eight stages, which stages primary activity is environmental exploration?
Age 4-5
In Erikson’s eight stages, which stages favorable outcome is self-direction and purpose?
Age 4-5
In Erikson’s eight stages, which stages dialectic is industry vs. inferiority?
6-Puberty
In Erikson’s eight stages, which stages primary activity is knowledge acquisition?
6-Puberty
In Erikson’s eight stages, which stages significant relationships are family, neighbors and school?
6-puberty
In Erikson’s eight stages, which stages favorable outcome is sense of competence and achievement?
6-puberty
In Erikson’s eight stages, which stages primary activity is coherent vocation and personality?
Adolescence
In Erikson’s eight stages, which stages significant relationships are peers, in-and-out groups?
Adolescence
In Erikson’s eight stages, which stages favorable outcome is integrated self-image?
Adolescence
In Erikson’s eight stages, which stages primary activity is deep and lasting relationships?
Early Adulthood
In Erikson’s eight stages, which stages significant relationships are friends, lovers, competition and cooperation?
Early Adulthood
In Erikson’s eight stages, which stages favorable outcome is the ability to experience love and commitment?
Early Adulthood
In Erikson’s eight stages, which stages dialectic is Generativity and Self-Absorbtion?
Middle Adulthood
In Erikson’s eight stages, which stages significant relationship is divided labor and household responsibilities?
Middle Adulthood
In Erikson’s eight stages, which stages favorable outcome is concern for family, society, and future generations?
Middle Adulthood
In Erikson’s eight stages, which stages dialectic is Integrity vs. Despair?
Late Adulthood
In Erikson’s eight stages, which stages primary activity is life review and evaluation?
Late Adulthood
In Erikson’s eight stages, which stages favorable outcome is sense of satisfaction, acceptance of death?
Late Adulthood
What does successful completion of a stage in Erikson’s theory lead to?
A healthy personality and the acquisition of basic virtues and values
In Eriksons Development theory, what does failure to complete a stage result in?
A reduced ability to complete further stages
In Erikson’s model, what can a person do if they do not successfully complete a stage?
They can resolve residual conflict at a later time, resulting in a healthier sense of self.
What model describes the five level of human needs?
Maslow’s Theory of Hierarchal Needs
What are the five levels in Maslow’s theory?
Physiological, safety, social, esteem, and self-actualization.
In Maslow’s Theory, what must be satisfied before higher level needs can be satisfied?
Lower level needs
In Maslow’s Theory, what must be attained first?
Physiological and Safety needs
What theory states people have a need to avoid unpleasantness and a need for personal growth?
Herzberg’s Motivation-Hygiene Theory
According to Herzberg Theory, where does satisfaction come from?
Motivator Factors, including achievement, recognition, responsibility, nature of the work, advancement, and personal growth and development
According to Herzberg Theory, where does dissatisfaction come from?
From the job, environment, or situation.
In the Herzberg Theory, how can leaders change dissatisfaction?
Through various hygiene factors, such as agency policies and procedures, agency administration, supervision, salary, working conditions, or interpersonal relations.
What theory consists of four cornerstones?
Organizational Commitment Theory
What are the four cornerstones of the Organizational Commitment Theory?
Voice, Loyalty, Neglect, and Exit
In the Organizational Commitment Theory, what are the complementary cornerstones?
“Voice and Loyalty” and “ Neglect and Exit”
Who transmits and encodes the message?
Sender
What word describes how the message is transmitted?
Channel
What is anything that interferes with the communication process?
Noise
What is the content of the communication?
Message
Who receives and decodes the message?
Receiver
What is beneficial and the least used part of the communication process?
Feedback
What is 38% of the message’s impact?
Verbal Presentation ( how you say it)
What is 7% of the message’s impact?
Word Choice ( what you say, semantics)
What is 55% of the message’s impact?
Non-Verbal( body language)
What percent of an email’s message impact is lost due to the inability to see the non-verbal behavior and hear the verbal presentation?
93%
What refers to the language used to achieve a desired effect on the audience?
Semantics
What word is considered a verbal landmine and negates everything said before it?
“But”
What is a structured form of listening and responding that focuses the attention on the speaker?
Active Listening
What is understanding and retaining what the speaker has said?
Content Listening
What is understanding and evaluating the meaning of the speaker’s message on several levels?
Critical Listening
What is understanding the speaker’s feelings, needs, and wants so that you can appreciate their point of view?
Empathetic Listening
What are some examples of active listening responses?
Clarification= “Can you describe what you mean”
Paraphrasing= “It appears that things are going well”
Reflection= “ You’re feeling sad and frustrated”
Summarization= “ Sounds like things are overwhelming you”
Primary Level Empathy= “ I hear sadness in your voice as well as frustration, and I am concerned about you”
What model is identified by the acronym, “O.C.E.A.N”?
Five Factor Model (Big Five personality traits)
What are the personality traits in the Five Factor Model? (OCEAN)
Openness
Conscientiousness
Extroversion
Agreeableness
Neuroticism
In Five Factor Model(OCEAN), which trait features characteristics such as imagination and insight with a broad range of interests?
Openness
In Five Factor Model(OCEAN), which trait has common features of thoughtfulness, good impulse control, goal directed behaviors, tendency toward organization, mindful to details, and higher scholastic performance?
Conscientiousness
In Five Factor Model(OCEAN), which trait includes characteristics such as excitability, sociability, talkativeness, assertiveness, and high amounts of emotional expressiveness?
Extroversion
In Five Factor Model(OCEAN), which trait includes attributes such as trust, altruism, kindness, affection, and other pro-social behaviors?
Agreeableness
In Five Factor Model(OCEAN), which consists of emotional instability, anxiety, moodiness, irritablity, and sadness?
Neuroticism
Who theorized that people, at birth, have distinct personality preferences?
Carl Jung
Who conducted additional research and confirmed Carl Jungs Theory, eventually developing the Myers-Briggs Type Instrument?
Katharine Briggs and Isabel Myers
What consists of four dichotomies that describe a person’s personality preferences?
Myers Briggs Type Instrument (MBTI)
What are the four dichotomies of the Myers Briggs?
Extraversion- Introversion
Sensing-Intuition
Thinking-Feeling
Juding-Perceiving
What theory states that a person’s personality preferences do not change over a person’s lifetime and that preferences exist at birth?
Myers-Briggs Type Instrument
How many types are there in the Myers-Briggs Type Instrument?
16
In regard to the differences between empathy and sympathy, what is empathy?
Understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another person.
What is the Compassionate Consoler?
the role that should be used when we need to show empathy. such as in death notifications, calming a lost child, dealing with a confused Alzheimer’s patient, interviewing a timid person, or interviewing a victim of a tragedy.
In regard to the differences between empathy and sympathy, what is sympathy?
an affinity, association, or relationship between persons or things wherein whatever affects one similarly affects the other.
