Line Supervision Lesson 1

Question 1

Primary role of the first-line supervisor

Answer 1

To exemplify and accomplish the core values, mission, and goals of the organization and maintain the highest standards of ethics and integrity.

Question 2

Executive management

Answer 2

Chief, Sheriffs,Wardens

Question 3

Middle Management

Answer 3

Majors, Captains, Lieutenants

Question 4

First-Line Supervisor

Answer 4

sergeants, corporals

Question 5

Who is generally concerned with planning, organizing, directing, implementing, and evaluating within the organization?

Answer 5

Managers

Question 6

Who is generally responsible for planning, staffing, training, assigning, and delegating within the organization?

Answer 6

Supervisors

Question 7

Who are policy makers or at least make policy recommendations to executive management based on need?

Answer 7

Managers

Question 8

Who is generally responsible for carrying out the agencies policies?

Answer 8

Supervisors

Question 9

Who would generally develop an operational plan, such as planning for security at a community event?

Answer 9

Managers

Question 10

Who would generally be responsible for directing officers in the carrying out of the operational plan?

Answer 10

Supervisors

Question 11

An example of when a supervisor would also act in the capacity of a manager.

Answer 11

When they are incident commander, Strategic Enforcement Team Leader, or responsibility for equipment.

Question 12

Who is responsible for planning, allocating resources, and developing junior leaders who ultimately carry out the agencies mission, goals, and objectives?

Answer 12

Managers

Question 13

Who leads teams to accomplish the agencies mission, goals, and objectives on a daily basis?

Answer 13

Supervisors

Question 14

What maintains the organizational structure of the agency?

Answer 14

Chain of Command

Question 15

What defines the authority of the organization?

Answer 15

Chain of Command

Question 16

What links the various levels of the organization?

Answer 16

Chain of Command

Question 17

What enhances the efficiency of the organization?

Answer 17

Chain of Command

Question 18

What refers to the one-to-one reporting relationship between the subordinate and the supervisor?

Answer 18

Unity of Command

Question 19

How many supervisors should a subordinate report to and take orders from in the principle of unity of command?

Answer 19

1

Question 20

What is there a potential for in the principle of unity of command?

Answer 20

Conflict

Question 21

What are some examples of conflicts in the principle of unity of command?

Answer 21

A subordinate reporting to his supervisor in the day-to-day operations(patrol) and then to another supervisor as a member of a specialized unit( SWAT, SRT, etc.) Conflict could arise when SWAT or SRT supervisor directs officer to attend training and patrol sergeant says that they cannot go due to minimum staffing on road.

Question 22

What does “Span of Control” refer to?

Answer 22

The total number of subordinates a supervisor can manage as effectively as possible.

Question 23

What does “Span of Control” depend on?

Answer 23

The type of organizational structure or hierarchy.

Question 24

What term refers to organizations that have numerous levels of command and have less direct reports for each leader?

Answer 24

Tall Hierarchies

Question 25

What did early police leaders model their agencies on?

Answer 25

Tall Hierarchies used in the 20th century military organizations.

Question 26

Which organizational hierarchy maximizes control and communication and is expensive to operate?

Answer 26

Tall Hierarchies

Question 27

Which hierarchy model consists of many supervisors leading small groups of 1-4 people?

Answer 27

Tall Hierarchies

Question 28

Which organizational hierarchy system consists of limited levels of command and have more direct reports for each leader?

Answer 28

Flat Hierarchies

Question 29

Which organizational hierarchy system are modern police agencies moving toward to better utilize more capable officers and technology?

Answer 29

Flat Hierarchies

Question 30

Which organizational hierarchy system generally consist of one supervisor leading up to 10 people?

Answer 30

Flat Hierarchies

Question 31

Influences of effective supervision on management

Answer 31

Lead by example Provide clear direction for subordinates Demonstrate a positive attitude Achieve objectives more effectively and at reduced cost allocate and spend training dollars more wisely or eliminate redundancies

Question 32

What are courses of action, often broad and flexible, adopted and pursued by an agency that provide guidance on the departments philosophy on identified issues?

Answer 32

Policies

Question 33

What are detailed descriptions of how officers implement a policy, including the steps taken, the task frequency, and the person responsible for completing the tasks?

Answer 33

Procedures

Question 34

What are narrowly defined courses of action, or prohibited courses of action, that enhance the legal and ethical conduct of an organization's employees?

Answer 34

Rules

Question 35

Who determines the vision or direction of the agency?

Answer 35

Executive-level Leaders

Question 36

Who ensures that the day-to-day operations help to achieve the agencies vision or direction?

Answer 36

First-Line Leaders

Question 37

Name a few ways a first line leader can successfully implement policy?

Answer 37

Demonstrate a team spirit. Seek input from subordinates on policy changes. Support the policy. Deliver the message about the policy as if the message was from the first-line leader( not "The Sheriff says...) Ensure subordinates understand the policy and have the resources needed. Enforce the policy as authorized. Bring concerns and recommendations for policy changes through the chain of command.

Question 38

Who identifies what equipment, supplies, and training their subordinates need and provide this information through the chain of command in the budget process?

Answer 38

First-Line leaders

Question 39

Who should look for impactful ways to use unspent and unallocated monies during the last few weeks of the fiscal year?

Answer 39

First-Line Leaders

Question 40

Who acts as an instructor when developing and delivering the agency's training program?

Answer 40

First-Line Leader

Question 41

What are some ways a first-line leader can develop and deliver agency's training programs?

Answer 41

Impart the agencies mission, goals, objectives, policies, procedures, and rules to officers. Provide knowledge to subordinates and help them to develop skills for performing their duties.

Question 42

Who is generally responsible for ensuring the needed training occurs, including field training of new personne;, in-service training for specific assignments, and mandatory retraining required by the Criminal Justice Standards and Training Commission to maintain officer certification?

Answer 42

First-Line Leaders

Question 43

Who acts as a coach in helping subordinates understand the agencies vision, mission, goals, and objectives?

Answer 43

First- Line Leaders

Question 44

Who mentors a subordinate to reach their potential or specific goals through coaching, counseling, guiding, sponsoring, and imparting knowledge to help the employee advance in their careers, foster good relationships between managers and officers, and develop a deeper commitment to the goals and values of the organization?

Answer 44

First-Line Leaders

Question 45

Who sets the example of self-discipline by obeying the authority and mandates of management?

Answer 45

First-Line Leaders

Question 46

What are the "ABC's" of behavior?

Answer 46

Antecedents Behavior Consequences

Question 47

What are the leader's expectations for the subordinates in the ABC model?

Answer 47

Antecedents

Question 48

What are non-negotiable, not subject to input from subordinates and serve as leader's absolutes in the ABC model?

Answer 48

Antecedents

Question 49

What is an example of an "Antecedent" in the ABC model?

Answer 49

A leader may expect their subordinate to report for work on time with uniforms and equipment clean and in proper working condition. To treat people with respect.

Question 50

In the ABC model, a list of absolutes for Antecedents should not contain more than how many items?

Answer 50

7

Question 51

In the "ABC" model, what is up to each individual?

Answer 51

Behavior

Question 52

In the "ABC" model, what should a leader recognize in regard to behavior?

Answer 52

That they cannot control the behavior of another person.

Question 53

In the "ABC" model, whose behavior can a leader control?

Answer 53

Their own behavior

Question 54

In the "ABC" model, what can a leader do to influence the behavior of another person?

Answer 54

They can establish clear antecedents and deliver consistent consequences.

Question 55

In the "ABC" model, what is nothing more than the result of an action, whether it is negative or positive?

Answer 55

Consequences

Question 56

In the "ABC" model, what is crucial in regards to consequences?

Answer 56

Consistency