Line Supervision Lesson 1 Flashcards
Primary role of the first-line supervisor
To exemplify and accomplish the core values, mission, and goals of the organization and maintain the highest standards of ethics and integrity.
Executive management
Chief, Sheriffs,Wardens
Middle Management
Majors, Captains, Lieutenants
First-Line Supervisor
sergeants, corporals
Who is generally concerned with planning, organizing, directing, implementing, and evaluating within the organization?
Managers
Who is generally responsible for planning, staffing, training, assigning, and delegating within the organization?
Supervisors
Who are policy makers or at least make policy recommendations to executive management based on need?
Managers
Who is generally responsible for carrying out the agencies policies?
Supervisors
Who would generally develop an operational plan, such as planning for security at a community event?
Managers
Who would generally be responsible for directing officers in the carrying out of the operational plan?
Supervisors
An example of when a supervisor would also act in the capacity of a manager.
When they are incident commander, Strategic Enforcement Team Leader, or responsibility for equipment.
Who is responsible for planning, allocating resources, and developing junior leaders who ultimately carry out the agencies mission, goals, and objectives?
Managers
Who leads teams to accomplish the agencies mission, goals, and objectives on a daily basis?
Supervisors
What maintains the organizational structure of the agency?
Chain of Command
What defines the authority of the organization?
Chain of Command
What links the various levels of the organization?
Chain of Command
What enhances the efficiency of the organization?
Chain of Command
What refers to the one-to-one reporting relationship between the subordinate and the supervisor?
Unity of Command
How many supervisors should a subordinate report to and take orders from in the principle of unity of command?
1
What is there a potential for in the principle of unity of command?
Conflict
What are some examples of conflicts in the principle of unity of command?
A subordinate reporting to his supervisor in the day-to-day operations(patrol) and then to another supervisor as a member of a specialized unit( SWAT, SRT, etc.) Conflict could arise when SWAT or SRT supervisor directs officer to attend training and patrol sergeant says that they cannot go due to minimum staffing on road.
What does “Span of Control” refer to?
The total number of subordinates a supervisor can manage as effectively as possible.
What does “Span of Control” depend on?
The type of organizational structure or hierarchy.
What term refers to organizations that have numerous levels of command and have less direct reports for each leader?
Tall Hierarchies
What did early police leaders model their agencies on?
Tall Hierarchies used in the 20th century military organizations.
Which organizational hierarchy maximizes control and communication and is expensive to operate?
Tall Hierarchies
Which hierarchy model consists of many supervisors leading small groups of 1-4 people?
Tall Hierarchies
Which organizational hierarchy system consists of limited levels of command and have more direct reports for each leader?
Flat Hierarchies
Which organizational hierarchy system are modern police agencies moving toward to better utilize more capable officers and technology?
Flat Hierarchies
Which organizational hierarchy system generally consist of one supervisor leading up to 10 people?
Flat Hierarchies
Influences of effective supervision on management
Lead by example
Provide clear direction for subordinates
Demonstrate a positive attitude
Achieve objectives more effectively and at reduced cost
allocate and spend training dollars more wisely or eliminate redundancies
What are courses of action, often broad and flexible, adopted and pursued by an agency that provide guidance on the departments philosophy on identified issues?
Policies
What are detailed descriptions of how officers implement a policy, including the steps taken, the task frequency, and the person responsible for completing the tasks?
Procedures
What are narrowly defined courses of action, or prohibited courses of action, that enhance the legal and ethical conduct of an organization’s employees?
Rules
Who determines the vision or direction of the agency?
Executive-level Leaders
Who ensures that the day-to-day operations help to achieve the agencies vision or direction?
First-Line Leaders
Name a few ways a first line leader can successfully implement policy?
Demonstrate a team spirit.
Seek input from subordinates on policy changes.
Support the policy.
Deliver the message about the policy as if the message was from the first-line leader( not “The Sheriff says…)
Ensure subordinates understand the policy and have the resources needed.
Enforce the policy as authorized.
Bring concerns and recommendations for policy changes through the chain of command.
Who identifies what equipment, supplies, and training their subordinates need and provide this information through the chain of command in the budget process?
First-Line leaders
Who should look for impactful ways to use unspent and unallocated monies during the last few weeks of the fiscal year?
First-Line Leaders
Who acts as an instructor when developing and delivering the agency’s training program?
First-Line Leader
What are some ways a first-line leader can develop and deliver agency’s training programs?
Impart the agencies mission, goals, objectives, policies, procedures, and rules to officers. Provide knowledge to subordinates and help them to develop skills for performing their duties.
Who is generally responsible for ensuring the needed training occurs, including field training of new personne;, in-service training for specific assignments, and mandatory retraining required by the Criminal Justice Standards and Training Commission to maintain officer certification?
First-Line Leaders
Who acts as a coach in helping subordinates understand the agencies vision, mission, goals, and objectives?
First- Line Leaders
Who mentors a subordinate to reach their potential or specific goals through coaching, counseling, guiding, sponsoring, and imparting knowledge to help the employee advance in their careers, foster good relationships between managers and officers, and develop a deeper commitment to the goals and values of the organization?
First-Line Leaders
Who sets the example of self-discipline by obeying the authority and mandates of management?
First-Line Leaders
What are the “ABC’s” of behavior?
Antecedents
Behavior
Consequences
What are the leader’s expectations for the subordinates in the ABC model?
Antecedents
What are non-negotiable, not subject to input from subordinates and serve as leader’s absolutes in the ABC model?
Antecedents
What is an example of an “Antecedent” in the ABC model?
A leader may expect their subordinate to report for work on time with uniforms and equipment clean and in proper working condition. To treat people with respect.
In the ABC model, a list of absolutes for Antecedents should not contain more than how many items?
7
In the “ABC” model, what is up to each individual?
Behavior
In the “ABC” model, what should a leader recognize in regard to behavior?
That they cannot control the behavior of another person.
In the “ABC” model, whose behavior can a leader control?
Their own behavior
In the “ABC” model, what can a leader do to influence the behavior of another person?
They can establish clear antecedents and deliver consistent consequences.
In the “ABC” model, what is nothing more than the result of an action, whether it is negative or positive?
Consequences
In the “ABC” model, what is crucial in regards to consequences?
Consistency
