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roadhouse > License To serve > Flashcards

License To serve Flashcards

0
Q

What is the restaurants phone number

A

541 776 3050

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1
Q

What is the restaurants address and cross streets

A

2699 west main

Cross streets are Ross lane and lazier lane

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2
Q

What is the restaurants hours

A

Sunday through Thursday 11:30 to 9

Friday and Saturday 11:30 to 10

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3
Q

What is the ORG phone greeting

A

Thank you for calling the original roadhouse grill Medford, this is Nathan, how may I help you

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4
Q

What does t.e.a.m. Stand for

A

Together everyone achieves more

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5
Q

What does l.a.s.t.stand for?

A

Listen
Apologize
Solve
Thank

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6
Q

Gusts must be greeted in how many minutes

A

One

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7
Q

The legal drinking age is

A

21

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8
Q

What are legally accepted id’s

A

State issued drivers license

State issued ID card

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9
Q

Ask to see I’d from anyone that looks under how old

A

30

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10
Q

With in how many minutes should you do a quality check

A

2-3

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11
Q

Table maintenance is who’s responsibility

A

Servers and bartender show many yeast rolls and homey butters for a party of 4

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12
Q

How many rolls and honey butter for a table of four

A

4 rolls and one butter

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13
Q

How many rolls and butter for a table of 6

A

6 rolls and 2 butters

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14
Q

Suggestive selling is important why?

A

It helps us provide better service to our guests
It increases sales and therefore tips
It helps ensure our guests have an enjoyable dining experience

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15
Q

Up selling is what

A

Suggesting an upgrade to a higher quality version of the food item ordered

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16
Q

What would you say to a guest who asks your opinion about a dish you personally dislike

A

Point out the positives about the dish
Suggest another item that you like
Use quality statements like “ it’s one of our most popular items”

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17
Q

When taking the order always?

A

Suggest specific items
Repeat the order to the guest
Clarify their choices

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18
Q

A 15% gratuity is added when

A

It is never automatically added

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19
Q

Phasing is

A

The process of releasing serves from taking new tables as business levels decline

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20
Q

Removing dishes, glasses, sauces/ condiments no longer needed, unused utensils etched is a example of what?

A

Good table maintainer
Pre-bussing
Good service

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21
Q

It is illegal to serve alcohol to?

A

Minors

Individuals who are already intoxicated

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22
Q

B.a.c. Stands for

A

Blood alcohol concentration

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23
Q

The _________ is one of the most reliable systems used to help monitor a guests alcohol consumption

A

Traffic light system

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24
How quickly can the liver metabolize alcohol
One drink per hour
25
To indicate a table has been greeted deliver their what?
Peanuts and side plates
26
What are 2 signature menu items
Baby back ribs | Bison rib eye
27
What are 2 of our saloon specialtys
Hilly billy punch | Bootlegger tea
28
The guests may not always be right but he is _______ our guest
Always
29
In order to be 100% menu guru you must know the 4 p's
Portion Preparation Presentation Price
30
What is the ORG mission statement
Excellent food, in a fun , casual atmosphere, one guest, one steak one smile at a time
31
True or false | It is a managers responsibly to phase servers off the floor when business levels begin to slow
True
32
True or false | Before leaving the food pick up window you should always spike your ticket
True
33
True or false You must wash your hands immediately after sneezing, coughing, touching your hair, nose, mouth, eyes, etc before handling food
True
34
True or false | All entrees are automatically served al carte
False
35
True or false | You should always inform your guests of additional charges
True
36
True or false | After you sent the order to the kitchen, you can not void an item. You must notify a manager
True
37
True or false | The table should be cleared of all unused items prior to presenting the check at dinner time
True
38
True or false You have just taken an order and notice that you have hot food up. You should ring the order into the pos, then run the food
False
39
True or false | Business checks are accepted however personal checks are not
False
40
Always ask the guests permission before clearing dishes
True
41
True or false | The alcohol content in a 12 oz beer is the same as Ina 6oz glass of wine
False
42
True or false The best way to judge a guests intoxication level is through careful observation of their behavior NAND changes in their behavior
True
43
True or false | If you are presented with a false id, confiscate the id and give it to the MOD immediate
False
44
True or false | Taking a cold shower and drinking coffee helps the liver metabolize the alcohol more quickly
False
45
What forms of payments do we accept
``` Cash. Diners club Visa. Gift certificates/ gift cards MasterCard Us travelers checks Discover card American Express ```
46
What is the order of ORG service
``` Greet them like family Wet their whistle Take their order Serve the apps Toss the greens Serve the entrees Quality check Sweeten the pot Drop the check Thank and invite them back ```
47
What is the correct alcohol pour in ounces for | Single liquor/ regular mixed drink
1. 1/4 oz
48
What is the correct alcohol pour in ounces for | Martins/up/rocks
2 oz
49
What is the correct alcohol pour in ounces for | Two liquor drink
1. 1/2 oz
50
What is the correct alcohol pour in ounces for | Shot
1. 1/4 oz
51
What is the correct alcohol pour in ounces for | Three plus liquor drink
2 oz
52
What is the correct alcohol pour in ounces for | 32 oz saloon specialty
3 oz
53
What is the correct alcohol pour in ounces for | Glass of wine
6.5 oz
54
What is the proper procedure for serving a double
Additional shot is charged at full price and served on the side
55
List three bottled beers we serve
Bud Bud light Doors light
56
What would you do if a guest orders a drinking you do not know anything about the drink ordered
Write down the name of the drink and ask a manager or bartender about the drink. If the bartender has never heard of the drink ask the guest what is in the drink and if ORGas the ingredients we will make it
57
What is the well liquor
``` Vodka fleishman Gin monarch Tequila puerto viarta Bourbon beams 8 star Scotch clan mcgreggor Rum Castillo ```
58
House and upsell | Chardonnay
House. Domino | Upsell handcraft
59
House and upsell Cabernet Sauvignon
House domino | Upsell chateau st Michelle
60
House and upsell Merlot
House domino | Upsell Columbia crest
61
Draft beers
``` Widmere hef. Normally roadhouse Mirror pond pale ale. Normally roadhouse amber Black butte porter Bud Bud light Coors light Shock top Belgium white Jubale ale 10 barrel IPA ```
62
What are the ingredients for | Hill billy punch
Peach schnapps, amaretto, cruzado rum, cranberry juice, sweet and sour, sprite
63
What are the ingredients for | Roadhouse golden Rita
Sauna gold tequila, Christian brothers brandy, triple sec, sweet and sour, sprite, grand monarch
64
What are the ingredients for | Bootlegger tea
Well vodka, cruzado rum, triple sec, sweet and sour, sprite
65
What are the ingredients for | Roadhouse koolaid
We'll vodka, melon liqueur, amaretto, sweet and sour, cranberry juice, sprite
66
Name 5 things we do at ORG which is part of our culture
``` Friendly staff Fresh baked yeast rolls Peanut on the floor Hand cut steaks Grill masters The show Mesquite grilled Juke box Country Classic rock Fun and casual dancing ```

roadhouse (14 decks)

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