Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

roadhouse > Host > Flashcards

Host Flashcards

0
Q

What is the restaurants phone number

A

541 776 3050

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q

What is the restaurant’s address and nearest cross streets

A

2699 west Main Street
Nearest cross roads of
Lazier lane and Ross lane

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the restaurant’s hours of operation

A

Sunday - Thursday. 11:30 to 9

Friday and Saturday. 11:30 to 10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the original roadhouse greeting

A

Thank you for calling the original roadhouse grill Medford. This is nathan, how may I help you.
Or
Always having fun at the original roadhouse grill Medford, how may I help you
Or something similar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does t.e.a.m stand for

A

Together everyone achieves more

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the steps of hosting in the proper order

A 
Greet them like family
How many in the party 
Take their name and give a time quote for wait
Seat them
Thank and invite them back
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

All incoming calls must be answered in how many rings

A

3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The maximum amount of time a caller may be placed on hold is ?

A

30 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

After you take the guest’s name for the wait list, you should?

A

Smile and let the guest know that we will call them as soon as their table is ready
And
Smile and direct the guest to the bar or waiting area

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Phasing is what

A

The process of releasing servers from taking new tables as business levels decline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What does l.a.s.t. Stand for

A

Listen
Apologize
Solve
Thank

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

The host is the ________ and _______ impression of original roadhouse to the guest

A

First and last

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Restroom checks are completed every?

A

15 to 30 minutes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Before marking a party as a no show call them how many times

A

3 times

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Jenny and Norman are approaching the front entrance of the restaurant. As they are about to reach the door you what?

A

Open the door for them if you have the opportunity
And
Smile and greet/acknowledge them in a warm and friendly manner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

An appropriate greeting for Jenny and Norman is

A

Hi, welcome to the roadhouse, how many for lunch today

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

When taking jenny and Norman to the table be sure to what?

A

Walk at a moderate pace
Check to be sure they are behind you
Engage them in friendly conversation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

When seating the table be sure to what?

A

Present their menus once they are seated
Tell them the soup of the day
Tell them the feature of the day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Prior to leaving the table be sure to what?

A

Let the guest know the name of the servers

Wish jenny and Norman an enjoyable meal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Jenny and Norman are leaving. What will you do now?

A

Say good bye
Smile and ask how they enjoyed their meal
Think them and invite them to return

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

True or false

The guest’s clothing is a good descriptor to use when filling in the wait list

21
Q

True or false

A 15% gratuity will automatically be added to large parties

22
Q

True or false

Reservations for large parties must be referred to a manager

23
Q

True or false

You must get a manager to check the balance of an e-card

24
True or false | In order to lessen the waiting time for a large party, you may ask if they would be willing to split into smaller groups
True
25
True or false | When running a wait list over quoting is as bad as under quoting
True
26
True or false | Lost and found items are kept at the host stand
False
27
True or false | The guest can hear you smile when answering the phone
True
28
True or false | It's ok for a staff member to receive a personal phone call while at work
False
29
True or false | You should greet all guests by opening the door if possible
True
30
True or false | Always plan ahead. Know what table/station is the next to be seated
True
31
True or false | It is the servers responsibility to get high chair sand booster setae for their tables
False
32
True or false | It's ok to seat a servers station with two tables in a row if necessary
True
33
What is the ORG mission statement
Excellent food, in a fun, casual atmosphere, one guest, one steak, one smile at a time
34
What a the ORG take out steps of service
``` Greet them like family Take their order Repeat the order and give a time quote Ring in the order Pack it up Verify the order with the guest Present the check and process payment Thank the guest ```
35
For all phone in take out orders be sure to get the guests what before taking the order?
Name | Phone number
36
After taking the order carefully___________ the order to the guest including all modifications and special instructions to ensure accuracy. Quote an estimated _______ when the order will be ready. Always ______the guest for the order
Repeat Time Thank
37
Pack______ and ________ food separately
Hot and cold
38
True or false | When pacing the order, check off each item on the chit as you lace it in the bag
True
39
True or false | Automatically pack utensils and condiments if you didn't ask the guest what they want/need
False
40
True or false | It is not necessary to use a take out order form when taking the order
False
41
True or false | Verify the contents of each bag/ container with the guest when they come to pick up their order
True
42
True or false | All dressings, sauces and butter/sour cream etc are packed on the side
True
43
True or false | Always inform the guest of any additional charges
True
44
True or false | Grill 2 go orders are only delivered to the guests car on request only
False
45
Name 2 signature dishes
Q
46
What beverage would you suggests
Q
47
What dessert would you suggest
Q
48
Explain the reservation/call ahead system
Q
49
What forms of payment do we accept
Cash. Visa. MasterCard Us travelers check. Discover card American Express. Diners club Gift certificates/cards
50
Name 5 things that is apart of ORG culture
Q

roadhouse (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions