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roadhouse > Host > Flashcards

Host Flashcards

0
Q

What is the restaurants phone number

A

541 776 3050

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1
Q

What is the restaurant’s address and nearest cross streets

A

2699 west Main Street
Nearest cross roads of
Lazier lane and Ross lane

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2
Q

What are the restaurant’s hours of operation

A

Sunday - Thursday. 11:30 to 9

Friday and Saturday. 11:30 to 10

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3
Q

What is the original roadhouse greeting

A

Thank you for calling the original roadhouse grill Medford. This is nathan, how may I help you.
Or
Always having fun at the original roadhouse grill Medford, how may I help you
Or something similar

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4
Q

What does t.e.a.m stand for

A

Together everyone achieves more

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5
Q

What are the steps of hosting in the proper order

A 
Greet them like family
How many in the party 
Take their name and give a time quote for wait
Seat them
Thank and invite them back
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6
Q

All incoming calls must be answered in how many rings

A

3

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7
Q

The maximum amount of time a caller may be placed on hold is ?

A

30 seconds

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8
Q

After you take the guest’s name for the wait list, you should?

A

Smile and let the guest know that we will call them as soon as their table is ready
And
Smile and direct the guest to the bar or waiting area

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9
Q

Phasing is what

A

The process of releasing servers from taking new tables as business levels decline

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10
Q

What does l.a.s.t. Stand for

A

Listen
Apologize
Solve
Thank

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11
Q

The host is the ________ and _______ impression of original roadhouse to the guest

A

First and last

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12
Q

Restroom checks are completed every?

A

15 to 30 minutes

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13
Q

Before marking a party as a no show call them how many times

A

3 times

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14
Q

Jenny and Norman are approaching the front entrance of the restaurant. As they are about to reach the door you what?

A

Open the door for them if you have the opportunity
And
Smile and greet/acknowledge them in a warm and friendly manner

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15
Q

An appropriate greeting for Jenny and Norman is

A

Hi, welcome to the roadhouse, how many for lunch today

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16
Q

When taking jenny and Norman to the table be sure to what?

A

Walk at a moderate pace
Check to be sure they are behind you
Engage them in friendly conversation

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17
Q

When seating the table be sure to what?

A

Present their menus once they are seated
Tell them the soup of the day
Tell them the feature of the day

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18
Q

Prior to leaving the table be sure to what?

A

Let the guest know the name of the servers

Wish jenny and Norman an enjoyable meal

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19
Q

Jenny and Norman are leaving. What will you do now?

A

Say good bye
Smile and ask how they enjoyed their meal
Think them and invite them to return

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20
Q

True or false

The guest’s clothing is a good descriptor to use when filling in the wait list

A

True

21
Q

True or false

A 15% gratuity will automatically be added to large parties

A

False

22
Q

True or false

Reservations for large parties must be referred to a manager

A

True

23
Q

True or false

You must get a manager to check the balance of an e-card

A

True

24
Q

True or false

In order to lessen the waiting time for a large party, you may ask if they would be willing to split into smaller groups

A

True

25
Q

True or false

When running a wait list over quoting is as bad as under quoting

A

True

26
Q

True or false

Lost and found items are kept at the host stand

A

False

27
Q

True or false

The guest can hear you smile when answering the phone

A

True

28
Q

True or false

It’s ok for a staff member to receive a personal phone call while at work

A

False

29
Q

True or false

You should greet all guests by opening the door if possible

A

True

30
Q

True or false

Always plan ahead. Know what table/station is the next to be seated

A

True

31
Q

True or false

It is the servers responsibility to get high chair sand booster setae for their tables

A

False

32
Q

True or false

It’s ok to seat a servers station with two tables in a row if necessary

A

True

33
Q

What is the ORG mission statement

A

Excellent food, in a fun, casual atmosphere, one guest, one steak, one smile at a time

34
Q

What a the ORG take out steps of service

A 
Greet them like family
Take their order
Repeat the order and give a time quote
Ring in the order
Pack it up
Verify the order with the guest
Present the check and process payment
Thank the guest
35
Q

For all phone in take out orders be sure to get the guests what before taking the order?

A

Name

Phone number

36
Q

After taking the order carefully___________ the order to the guest including all modifications and special instructions to ensure accuracy. Quote an estimated _______ when the order will be ready. Always ______the guest for the order

A

Repeat
Time
Thank

37
Q

Pack______ and ________ food separately

A

Hot and cold

38
Q

True or false

When pacing the order, check off each item on the chit as you lace it in the bag

A

True

39
Q

True or false

Automatically pack utensils and condiments if you didn’t ask the guest what they want/need

A

False

40
Q

True or false

It is not necessary to use a take out order form when taking the order

A

False

41
Q

True or false

Verify the contents of each bag/ container with the guest when they come to pick up their order

A

True

42
Q

True or false

All dressings, sauces and butter/sour cream etc are packed on the side

A

True

43
Q

True or false

Always inform the guest of any additional charges

A

True

44
Q

True or false

Grill 2 go orders are only delivered to the guests car on request only

A

False

45
Q

Name 2 signature dishes

A

Q

46
Q

What beverage would you suggests

A

Q

47
Q

What dessert would you suggest

A

Q

48
Q

Explain the reservation/call ahead system

A

Q

49
Q

What forms of payment do we accept

A

Cash. Visa. MasterCard
Us travelers check. Discover card
American Express. Diners club
Gift certificates/cards

50
Q

Name 5 things that is apart of ORG culture

A

Q

roadhouse (14 decks)

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