Level 1 Conflict Avoidance and Dispute Resolution

Question 1

Common Causes of conflict?

Answer 1

Time, Cost, Quality

Question 2

How to identify risks of conflict early?

Answer 2

Communication and iinformation Breakdown

Question 3

Preventative measures to avoid conflict?

Answer 3

Team Meetings and communication

Question 4

Three pillars of conflict avoidance?

Answer 4

Negotiation: informal, discussion try to resolve and understand both sides
Mediation: Getting a third party independent to advise, CAPS an expert in the field.
Arbitration: Getting a binding decision

Question 5

What is arbitration?

Answer 5

Essentially a lawsuit without court involvement. The parties agree either in contract. Binding Decision. Private Process.

Question 6

What is adjudication?

Answer 6

Essentially a pay now argue late, quicker way to receive a binding decision. Mutual Agreement

Question 7

What is Litigation?

Answer 7

A court proceeding - expensive and timely.

Question 8

What is CAPS?

Answer 8

Conflict Avoidance Procdure - essentially a form of mediate where an expert is brought in on the topic to provide advice.

Question 9

Advantages and Disadvantages of negotation

Answer 9

Cheap, requires cooperation,

Question 10

Advantages and Disadvantages of mediation

Question 11

Advantages and Disadvanatged of Arbitration

Answer 11

Private process, speed compared to litgation. Parties must bear the cost.

Question 12

Advantages and disadvantages of Adjudication