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APC Project Management > April Review - Business Planning, Ethics, Programming & Data Management > Flashcards

April Review - Business Planning, Ethics, Programming & Data Management Flashcards

1
Q

What is Data?

A

Collection of information and the basic input to any decision making process

e.g emails, cost information, pricing

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2
Q

What is the data management process?

A

Collating, Storing, Organizing, Accessing & Deleting data

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3
Q

How can data be stored?

A

Physical: in secure storage units
Electronic: Cloud data bases

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4
Q

How to protect data?

A
  • Assign passwords to documents, folders and computers
  • Auto locking computers
  • Access restriction and restrict unathorised access
  • Automatic backup
  • Internet security and anti virus
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5
Q

Common sources of published and internal data?

A

SPONS Published by AECOM
BCIS Published by RICS
Series of pricing across the industry, allows for accurate cost estimating for a comprehensive comparison.

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6
Q

What is the Data Protection Act?

A

UKs implementation of GDPR
Controls how personal information is collected and used by organisatinos

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7
Q

What is GDPR?

A

General Data Protection Act
EU Law
Strong set of data protection laws
Protects individuals personal data

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8
Q

Key personell under GDPR?

A

Data Controller: Decides how and why to collect the data.
Data Processor: Processes the data on behalf of the controller.
Data Subject: the individual which data is about

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9
Q

What is BIM

A

The process of building collaboratively using one coherent system of computer models rather than separate sets of drawings. Incoorporates the design, construction and maintenance of the building.

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10
Q

Advantages of a cloud based system/ BIM?

A
  • Easily accessible for all
  • Environmentally friendly
  • Security controlled
  • Time saved for repetitive works
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11
Q

Disadvantages of a cloud based system?

A
  • May require training
  • Possible system errors
  • Initial cost
  • Online security can pose a threat
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12
Q

What is a business plan?

A

A document that defines the business objectives and suggests strategies to be undertaken to realise how this will be achieved within a defined time frame.

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13
Q

What is a business strategy?

A

Outlines the actions and decisions a company plans to take to reach its business goals and objectives.

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14
Q

What are typical business objectives?

A
  • Profitability
  • Retain staff
  • Retain clients
  • Establishing and maintaing productivity
  • Sustaining cashflow
  • Planning for growth
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15
Q

Components of a business plan?

A
  • Executive Summary
  • Marketing strategy
  • Financial forecasts
  • Products and services
  • Vision statement
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16
Q

How to ensure a company’s profitability?

A
  • Grown client base and maintain
  • Hightlight key business objectives
  • Responding to change
  • Accurate forecasting and budgeting
  • Increased productivity and efficiency
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17
Q

Business Structures

A

Partnerships, LLP, PLC and Sole Practitioner

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18
Q

Organisational structures

A

Hierarchial, Flatarchy, Team based, Divisional

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19
Q

Difference between fee earner and non fee-earner?

A

Fee: PM, QS, Architect
Non Fee: IT, Admin, Bid, Accounting

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20
Q

Issues of high staff turnover?

A
  • High recruitment costs
  • High training costs
  • Inconsistency in work and disatisfied for clients
  • Reputational damage
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21
Q

SWOT Analysis?

A

Structured analysis of the market:
Strengths
Weaknesses
Opportunities
Threats

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22
Q

Pestle Analysis?

A

Structured Method of analysing key factors affecting the market:
- Political
- Economical
- Social
- Technological
- Environmental

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23
Q

SMART Targets

A

A criteria for setting goals in project management:
Specific
Measurable
Attainable
Realistic
Timely

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24
Q

What is a programme?

A

A sequence of events to complete the overall tasks.

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25
Q

What are key milestones of a project?

A

Tender Period: tender pack, tender review appointment.
Start on site: Foundations, superstructure, services, finishes.
Defects

  • Overall start date
  • Overall completion date
  • Start and end date for each activity and float
  • Critical Path
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26
Q

Benefits of a project programme?

A

A) Resourceful planning of activities
B) Monitor progress
C) Manages resources

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27
Q

Different types of project programme?

A
  • Contractors Master Programme: Scheduled and sequence of construction activites
  • Clients Overall Programme: everything from appointment to completion
  • Design Programme: Sequence of design tasks from inception to technical compleion.
  • Information release schedule: which information needs to be released by the design team.
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28
Q

What is float?

A

The amount of time an activity can be delayed without delaying the subsequent activity of critical path.

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29
Q

What is the critical path?

A

The longest sequence of activities which must be completed to avoid any delay

30
Q

Project Acceleration?
Risks?

A

Moving a project closer to completion date at a faster pace than originally planned to complete works ahead of the contract completion date.

  • Shift work can lead to inconsistencies in the quality of work
  • Night/ weekend work can be expensive due to enhanced payment
  • Imbalance between supervision, labour, plant and materials
31
Q

What is a Gantt Chart?

A

A way of displaying programme through a combination of bars each relating to an activity of a specifed duration.

32
Q

What is a work breakdown structure?

A

Breakdown of project into manageable tasks.

33
Q

What is the structure of RICS?

A
  • Regulatory
  • Managing
  • Presidential
  • Governing
34
Q

What is the RICS decision tree?

A

A pathway to follow when making ethical decisions.
It encourages members to consider the legaility of their actions and clear reasoning behind actions.

35
Q

What is a conflict of interest? example:

A

A situation where a person’s professional judgment may be impacted.

EG working for a friend

36
Q

How to proceed with a conflict of interest?

A

Ensure parties are aware of the conflict and proceed to instruct with a letter of consent/instruction.

37
Q

What insurances are required for an RICS firm?

A

PII
Employer’s Liability Insurance

38
Q

What is employer’s liability insurance?

A

Covers people under work in the even of illness or injury.

39
Q

What is PII?

A

Professional Indemnity Insurance
Covers in the even of professional negligence

Minimum cover depends on company turnover
£100,000 or less - £250k
£200k or more - £1 mil

40
Q

What are the minimum requirements for PII?

A

Depends on the company’s turnover

41
Q

What is run-off cover?

A

For PII you must ensure previous employees or work is covered after practicing

42
Q

What is a locum?

A

In the event of absence or illness, it’s a plan to cover the individual.

43
Q

CPD requirements for Chartered professionals?

A

20 Hours a year with at least 10 Formal

44
Q

CPD requirements for APC?

A

48 hours over 12 months

45
Q

Formal v informal CPD?

A

Continued Professional Development
Formal is structured with a learning objective
Informal is self-managed learning

46
Q

5 Rules of Conduct?

A

Honesty & Integrity, Competence, Quality, Respect and Diversity & Public Interest

47
Q

Honesty & Integrity?

A
  • Be open and transparent about fees
  • Do not mislead others
  • Do not take unfair advantage
48
Q

Competence?

A
  • Maintain the required level of competence
  • Only carry out works which are within your level of competence
49
Q

Respect & Promote diversity and inclusion

A
  • Treat everyone equally
  • Do not bully or harass
50
Q

Quality Service

A
  • Understand clients needs and objectives before carrying out works
  • Agree the scope of services, timescales and limitations
  • Understand risks and benefits of using relevant technology
51
Q

Act in Public Interest?

A
  • Must respond properly to complaints made
  • Must mange their professional finances responsibly
  • Mus report breaches of the codes of conduct to RICS
52
Q

Setting up a practice?

A
  1. Inform the RICS
  2. Appoint a contact officer
  3. Register with the RICS for Regulations
  4. Arrange suitable PII
  5. Set up a client account for handling money
  6. Set up a complaints handling procedure
  7. Set up staff training and CPD
53
Q

Advised complaints handling procedure?

A

Should be
- Fit for purpose
- Understood
- Available
- Readily shared
- Reviewed regularly

2 Stages
1 - Written complaint received and reviewed by the firm, acknowledged within 7 days and responded to within 28 days.
2 - Should include a separate provider which should be approved by the RICS.

54
Q

Bribery Act 2012 - what is a bribe?
What are the offences under the act?

A

An offering to influence a person of responsibility

  • Offering a bribe
  • Accepting a bribe
  • Failing to prevent a bribe
  • Bribing a foreign official
55
Q

RICS bodies?
Matric
Lionheart

A

Matrics: a network for young professionals they arrange a series of events
Lionheart: charity organised by the RICS to help members in times of need / financial assistance.

56
Q

Primary & Secondary Data?

A

Primary: Raw & Unfiltered
Secondary: Processed, when it actually becomes informative

57
Q

Purpose of data collection?

A
  • To obtain information
  • Keep on record
  • Make decisions about issues
  • Pass information on to other
58
Q

Examples of data

A
  • Cost data
  • Market prices of material and labour
  • Payment certificates
  • BoQ
  • Legislation & Law
59
Q

Hierarchical business system

A

Relies on having different levels of authority with a chain of command.

60
Q

Rules of Data Protection

A
  • Used fairly, lawfully and transparently
  • Used for specified, explicit purposes
  • Used in a way that is relevant and limited to what is necesary
  • Accurate and kept up to date
  • Kept for no longer than necessary
  • Appropriate security
61
Q

Professional Obligations of RICS members and firms

A
  • Compy with RICS CPD requirements
  • Must cooperate with RICS
  • Must provide information reasonably requested by Regulatory board

Firms
- CHP
- PII cover
- Cooperate
- Display business literature

62
Q

Governing:

A

Highest governing body setting out global strategy, providing leadership and expertise for public trust.

63
Q

Presidential

A

Anne Grey - Leading ambassador

64
Q

Regulatory

A

Responsible for RICS professional standards, entry & admissions, sets education and qualification.

65
Q

Management Board

A

Direct RICS affairs under delegated authority from the governing board

66
Q

Executive Board

A

Senior management at RICS who run on a day to day basis for implementing decisions of other boards.

67
Q

Conflict of interest

A

Where someone in a position of trust has a competing personal or profession interest making it dificult to fulfil their duties impartially.

Informed consent: Where all parties in writing they fully understand the conflict of interest.

68
Q

Black Books?

A

Recommendations for specific tasks

69
Q

Guidance notes

A

Shoulds

70
Q

Professional Statements

A

Musts

APC Project Management (28 decks)

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