LESSON 7

Question 1

purpose of goals

Answer 1

Provide guidance.
Promote good planning.
Serve as sources of motivation.
Mechanism for evaluation and control

Question 2

organizational purpose for goals

Answer 2

Identification
Adaptation
Collaboration
Integration
Revitalization

Question 3

kinds of goals

Answer 3

missions
strategic goal
tactical goal
operational goal
area goal
time frame goal

Question 4

a statement of an organization’s fundamental purpose.

Answer 4

mission

Question 5

a goal set by and for top management of the organization.

Answer 5

strategic goal

Question 6

set by and for middle managers of the
organization

Answer 6

tactical goal

Question 7

made by and for lower managers of the organization.

Answer 7

operational goal

Question 8

organizations also set goals for different areas.

Answer 8

area goal

Question 9

organizations also set goals across different time frames.

Answer 9

timeframe goal

Question 10

4 elements of planning

Answer 10

objection
resource
actions
implementation

Question 11

kinds of plans

Answer 11

strategic plan
tactical plan
operational plan
action plan
reaction plan
standing plan
contingency planning

Question 12

A general plan outline

Answer 12

strategic plan

Question 13

A plan aimed at achieving and implementing specific parts of a strategic plan

Answer 13

tactical plan

Question 14

A plan that focuses on carrying out tactical plans

Answer 14

operational plan

Question 15

developed to carry outa course of action not likely to be repeated in
the future

Answer 15

single use plan (under operational plan to)

Question 16

a plan for a large set of activities.

Answer 16

for a program plan (under operational plan)

Question 17

a plan of less scope and
complexity than a program

Answer 17

for a project plan (under operational plan)

Question 18

used to put into operation any other kind of plan.

Answer 18

action plan

Question 19

designed to allow the company to react to an unforeseen circumstance.

Answer 19

reaction plan

Question 20

Developed for activities that recur
regularly over a period of time

Answer 20

standing plan

Question 21

The determination of alternative co action if an intended plan of action is unexpectedly disrupted

Answer 21

contingency planning

Question 22

time frames of plans

Answer 22

long range plan
intermediate plan
short range plan

Question 23

a plan that covers many years, even decades five years or more.

Answer 23

long range plan

Question 24

a plan that takes five years or less

Answer 24

intermediate plan

Question 25

a plan that takes one year or less

Answer 25

short range plan

Question 26

responsibilities for planning

Answer 26

Planning staff
Planning task force (often comprised of line managers)
Board of directors (establish the mission and strategy)