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ENG > Lesson 6A - 6B > Flashcards

Lesson 6A - 6B Flashcards

1
Q

an umbrella term for all written communications used in business relattonships with business partners or for internal communication in the organization

A

Business Correspondence

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2
Q

a formal document, with, a set structure and has a very defined format

A

Business Letter

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3
Q

Importance of a Business Correspondence

A
  1. Maintaining a Proper Relationship
  2. Serves as an Evidence
  3. Create & Maintain Goodwill
  4. Formal Communication
  5. It helps in the expansion of Business
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4
Q

It makes communication within the organization clearer and more precise

A

Maintaining a Proper Relationship

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5
Q

It helps in maintaining the _________ between the parties

A

proper relationships

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6
Q

A business correspondence helps that person in a business to keep a record of all the facts

A

Serves as an Evidence

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7
Q

Any __________ serves as an evidence

A

written form of communication

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8
Q

Any letter to enquire, complaint, suggestion or feedbacks helps a company to grow and
maintain goodwill

A

Create & Maintain Goodwill

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9
Q

It helps in removing ambiguity and the doubts of the person involved in the business

A

Formal Communication

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10
Q

The language used in formal communication is _________

A

formal and logical

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11
Q

It helps in removing _________ of the person involved in the business

A

ambiguity and the doubts

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12
Q

Any information regarding some resources or any product of market can be easily done.

A

It helps in the expansion of Business

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13
Q

refers to the quality of language used and the presentation of the business correspondence or business letter

A

Inner Quality

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14
Q

Essential Qualities of Good Business Letter

A

Clear
Simple
Concise
Concrete
Accurate
Coherent
Complete
Relevant
Courteous
Neatness

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15
Q

It helps the receiver to understand the message immediately, easily, and clearly

A

Clear

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16
Q

It helps the receiver to understand the message immediately, easily, and clearly. Any ________.

A

ambiguity will lead to misinterpretartion of the message stated

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17
Q

One must not write a business letter in difficult and fancy words.

A

Simple

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18
Q

One _________ a business letter in ____________.

A

must not write
difficult and fancy words

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19
Q

The message written in the letter must be __________.

A

concise and to the point

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20
Q

By using ________, a reader will have a ___________.

A

concrete language
clear picture of the message

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21
Q

generally means no error in grammar, spelling, punctuating, etc.

A

Accuracy

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22
Q

_________ should be targeted for communication.

A

Correct personnel

23
Q

The message must be in a logical way for the clear understanding of the message.

A

Coherent

24
Q

The language used in the business letter must be coherent. The message must be in ______________. The __________ must be __________.

A

a logical way for the clear understanding of the message
flow of the message
consistent

25
Q

It helps the readers to know about the issues and the solution to be taken.

A

Complete

26
Q

One must also keep in mind that the message should be ___________.

A

concise along with the complete details

27
Q

It does not mean that one must use slang and abusive words.

A

Courteous

28
Q

A writer must always be ____________ in his letter.

A

open, friendly, and honest wording

29
Q

Proper spacing, indention, and use of paragragh should be used.

A

Neatness

30
Q

A business letter must be neatly typed or handwritten. _____________ should be used.

A

Proper spacing, indention, and use of paragragh

31
Q

A business letter is more formal than a personal letter. It should have a margin of _______________. It is always written on _____________.

A

at least one inch on all four edges
8 1/2”x11” (or metric equivalent) unlined stationery

32
Q

6 Basic Parts of a Business Letter

A
  1. The Heading
  2. The Inside Address
  3. The Salutation
  4. The Body
  5. The Complimentary Close
  6. The Signature Line
33
Q

contains the return address

A

Heading

34
Q

the address you are sending your letter to

A

Inside Address

35
Q

helps the recipient route the letter properly and can help should the envelope be damaged and the address become unreadable

A

Inside Address

36
Q

It normally begins with the word “Dear” and always includes the person’s last name.

A

Salutation

37
Q

The greeting in a business letter always ends in a _______.

A

colon

38
Q

the meat of your letter

A

Body

39
Q

This short, polite closing ends with a comma.

A

Complimentary Close

40
Q

3 Main Styles of Business Letters

A

● Block
● Modified Block
● Semi-Block

41
Q

in this format, the entire letter is justified to the left and single spaced except for a double space between paragraphs

A

Block

42
Q

body of the letter and the sender’s and recipient’s addresses are left justified and
single spaced in this format, however, the date and closing are tabbed to the center point

A

Modified Block

43
Q

each paragraph is indented instead of left justified

A

Semi-Block

44
Q

Types of Business Letters

A
  1. Acknowledgment Letters
  2. Complaint Letters
  3. Inquiry Letters
  4. Order Letters
  5. Response Letters
  6. Congratulatory Letters
  7. Bad News Letters
  8. Letters of Request
  9. Memos
  10. Executive Summary
  11. Recommendation Letters
45
Q

It usually entails a short detail of the day something arrived and a note of thanks

A

Acknowledgment Letters

46
Q

Acknowledgment Letters are a a _________, meant to ______________, or to ________________.

A

professional courtesy
acknowledge the receipt of something
acknowledge a fact or an error

47
Q

generally descriptive with a formal tone that should express displeasure, but the tone should not be overtly angry

A

Complaint Letters

48
Q

these are letters of request for something or a response to a request sent by someone

A

Inquiry Letters

49
Q

these letters are used to order or buy material

A

Order Letters or Purchase Orders

50
Q

they generally list the fulfilling of a request or detail steps taken to fulfill a request made by someone

A

Response Letters

51
Q

these letters are a goodwill-building exercise and are written to build or strengthen any business relationship

A

Congratulatory Letters

52
Q

these letters, such as dismissal and rejection letters, need to be handled carefully

A

Bad News Letters

53
Q

these are letters sent to a company or professional seeking help

A

Letter of Request

ENG (9 decks)

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