LESSON 4 part 1

Question 1

What is the first level management

Answer 1

Planning

Question 2

Functions of Management

Answer 2

Planning
Organizing
Staffing
Leading
Controlling

Question 3

This involves ‘determining how to achieve’ the mandate or work of the unit’

Answer 3

Planning

Question 4

This includes forecasting or estimating the future

Answer 4

Planning

Question 5

This includes defining organizational philosophy and objectives ‘establishing policies, standards and procedures’

Answer 5

Planning

Question 6

This includes preparing the budget

Answer 6

Planning

Question 7

It entails ‘distributing and arranging the work’ to ensure that the unit functions smoothly

Answer 7

Organizing

Question 8

It means ‘designing the organization’

Answer 8

Organizing

Question 9

It includes ‘developing an organizational structure’ based on work activities and function

Answer 9

Organizing

Question 10

It is concerned with ‘getting and developing people for the jobs in the unit’

Answer 10

Staffing

Question 11

It includes ‘selection of personnel, staff development, scheduling, and giving assignments’

Answer 11

Staffing

Question 12

It is ‘DIRECTED and motivating people to do their share in the unit’s work’

Answer 12

Leading

Question 13

Leading is also called or known as ______

Answer 13

Directing

Question 14

The process of ‘ensuring that the personnel do what they are supposed to do’ or to accomplish the goals of organization

Answer 14

Leading

Question 15

The last step of the management

Answer 15

Controlling

Question 16

It involves the ‘setting of standards’, comparing actual performance with these standards

Answer 16

Controlling

Question 17

It is ‘determining the actual performance compared with the desired output’ and taking the necessary output

Answer 17

Controlling

Question 18

It ensures that organization is ON TRACK as far as its visions, missions, etc.

Answer 18

Controlling

Question 19

This ‘starts with a coordinated purposeful organization of people’ who,collectively on a functional responsible

Answer 19

Good Management

Question 20

This management includes a board of trustees, president and vice presidents, is responsible for STEERING THE SHIP towards its planned destination

Answer 20

Top Management

Question 21

This management determines where to go and how to get there

Answer 21

Top Management

Question 22

It serves as ‘link between the concerns of top and first level of management’

Answer 22

Middle Management

Question 23

These people spend most of their time in leading and controlling

Answer 23

Supervisors

Question 24

They are the ‘closest to the operations of the organization ‘production-line or service of delivery

Answer 24

Supervisors

Question 25

FOUR TYPES OF SKILLS OF A SUPERVISOR

Answer 25

Technical skills
Human-relation skills
Administrative skills
Decision making/ problem solving skills

Question 26

Refers to “both knowledge and skills related to the products and services

Answer 26

Technical skills

Question 27

Refers to the ‘‘supervisor’s ability to work with individual employees’’, he/she should be able to foster harmonious relationship among her supervisees

Answer 27

Human relation skills

Question 28

Refers to the ‘‘supervisor’s ability to planning, organizing, and controlling functions” of first level management

Answer 28

Administrative skills

Question 29

Refers to the ‘‘supervisor’s ability to critically analyze information and problems and make appropriate decisions”

Answer 29

Decision making/ problem solving skills