Lesson #18

Question 1

Soldiering

Answer 1

When workers deliberately slow their pace

Question 2

Motion study

Answer 2

Breaking each task into separate motions and eliminating the unnecessary

Question 3

Time study

Answer 3

Timing how long each part of the job takes

Question 4

Gantt chart

Answer 4

Chart that shows which tasks must be completed at which times in order to complete a task

Question 5

Who has the 14 Principles of Management

Answer 5

Mary Fayol

Question 6

Principle: Authority and Responsibility

Answer 6

Controls to prevent managers from abusing authority

Question 7

Principle: Discipline

Answer 7

Defined rules to ensure orer

Question 8

Principle: Unity of command

Answer 8

Each worker reports to just one boss

Question 9

Principle: Unity of direction

Answer 9

One person and one plan

Question 10

Principle: Subordination of individual interests to the general interest

Answer 10

Employees must put the organization’s interest before their own

Question 11

Principle: Rumuneration

Answer 11

Fair compensation- do not over or underpay employees

Question 12

Principle: Centralization

Answer 12

Avoid centralization or decentralization

Question 13

Principle: Scalar chain

Answer 13

Vertical chain of authority

Question 14

Principle: Order

Answer 14

Everyone has their place

Question 15

Principle: Equity

Answer 15

Just treatment for all

Question 16

Principle: Stability of tenure of personnel

Answer 16

Stable workforce with many benefits

Question 17

Principle: Initiative

Answer 17

Managers should encourage initiative

Question 18

Principle: Esprit de corps

Answer 18

Strong sense of morale

Question 19

Operations Management

Answer 19

Managing the daily production of goods and services

Question 20

Synergy

Answer 20

When 2 subsystems work together and produce more than they can working apart

Question 21

Closed systems

Answer 21

Systems that survive without environmental help

Question 22

Open systems

Answer 22

Dependent on environment for survival

Question 23

Contingency approach

Answer 23

There are no universal management techniques. Each situation is unique to that particular time.