Chapter 9

Question 1

Cross-training

Answer 1

Training team members to do all or most of the jobs performed by other members

Question 2

Social loafing

Answer 2

Where team members withhold efforts to fail the team

Question 3

Groupthink

Answer 3

Barrier to team work because people think they must all agree

Question 4

Employee involvement team

Answer 4

Team that provides advice or makes suggestions

Question 5

Cross-functional team

Answer 5

Team composed of employees from different areas

Question 6

Project team

Answer 6

Team created to complete one time projects

Question 7

Forming

Answer 7

First stage of team development

Question 8

Storming

Answer 8

Second stage of team development. Characterized by conflict and disagreement

Question 9

Norming

Answer 9

Third stage of development. Characterized by settling in

Question 10

Performing

Answer 10

Fourth stage of development. Characterized by increased performance

Question 11

Adjourning

Answer 11

Final stage where a company learns from their lessons

Question 12

Structural accomodation

Answer 12

The ability to change organizational structures and policies

Question 13

Bureaucratic immunity

Answer 13

Ability to make changes without first getting approval

Question 14

Gainsharing

Answer 14

Sharing compensation with their workers