Chapter 10

Question 1

Human resource management (HRM)

Answer 1

Process of finding, developing and keeping the right people

Question 2

Internal recruiting

Answer 2

Process of developing a pool of qualified applicants from within the company

Question 3

Realistic job previews

Answer 3

Realistic explanation of a job to a potential candidate

Question 4

Human resource information system (HRIS)

Answer 4

System for gathering, analyzing and storing the information

Question 5

Biographical data (biodata)

Answer 5

Surveys that ask applicants questions about their personal backgrounds

Question 6

Assessment centres

Answer 6

Series of simulations that are graded by trained observers

Question 7

Unstructured interviews

Answer 7

Where interviewers are free to ask the applicants anything they want

Question 8

Structured interviews

Answer 8

Standardized questions

Question 9

Rater trainining

Answer 9

Training on how to avoid errors and increase accuracy

Question 10

Piecework

Answer 10

Compensation system in which employees are paid a set rate for each item they produce

Question 11

Commission

Answer 11

Compensation system in which employees earn a percentage of each sale they make

Question 12

Profit sharing

Answer 12

When a company shares a percentage of its profits with employees

Question 13

Outplacement services

Answer 13

Employment-counselling services offered to employees who are losing their jobs because of downsizing