Lecture 9 - Social Acceptability

Question 1

What is performative interaction?

Answer 1

these are interactions influenced or affected by the spectacle resulting from its use , the public setting where it is used or the presence of spectators as an audience

Question 2

Are mobile devices have interactions that are performative?

Answer 2

Yes, as they are used in all kinds of places. For example people may see what we are doing on a mobile device when on the bus, around pedestrians on the street.

Question 3

Why the performance in performative interaction.

Answer 3

Performance refers to actions undertaken on the mobile device or the outputs of the mobile device that are noticeable to ‘spectators’. What aspects of device usage are noticeable?

e.g using a voice assistant in public with no headphones -> input and output is both noticeable as we have to use audio

Question 4

With regards to performative interaction what do we need to consider?

Answer 4

• how might others react
• how will the user feel
• 2POVS

Question 5

What is the spotlight effect?

Answer 5

When people assume they’re being noticed by others, when they necessarily aren’t.

Question 6

How does performative interaction affect interaction.

Answer 6

Performer may feel uneasy, awkward or embarrassed hence not using the interaction. This heavily depends on spectators reaction.

-> don’t make user or spectators uncomfortable with interaction features

Question 7

What is social acceptability?

Answer 7

The acceptance of technology and interaction methods by the general public. This includes both spectators and performers.

Question 8

Why may spectators have a negative reaction to certain actions with a device?

Answer 8

• lack of understanding, looks out of place
• action is weird

Question 9

What 2 points of view do we need to consider when designing for social acceptability?

Answer 9

Users’ and Spectators’ POV.

Question 10

Is social acceptability dynamic or static?

Answer 10

dynamic and may change over time, especially as new technologies are being eased into the community. It is influenced by social norms.

Question 11

What factors influence social acceptance?

Answer 11

• visibility
• setting
• interaction
• device
• familiarity
• behavior

Question 12

What is the factor of interaction visibility?

Answer 12

Whether the interaction is visible or noticeable to others. This applies to both input (e.g. gestures , speech) and output (e.g. loud audio).

Question 13

What does high interaction visibility draw?

Answer 13

unwanted attention, usually through unusual actions , attention-grabbing actions or disruptive actions

Question 14

How can we improve spectator acceptance with interaction visibility.

Answer 14

• make the interaction so that spectators can recognise that it is indeed interaction (familiarity or inference(Occam’s razor))
• create a casual relationshop between the action and outcome (there should be a balance between action and output e.g. don’t make action massive for no discernible output)

Question 15

What is the factor of situation.

Answer 15

Acceptance depends on location or people the performer is with. Combination of location and audience.

Question 16

When is acceptance highest?

Answer 16

In private with no people

Question 17

When is acceptance lowest?

Answer 17

In public with strangers around

Question 18

What is the factor of interaction design?

Answer 18

The actual interaction and how it works affects acceptance.

Question 19

What interaction designs are more acceptable?

Answer 19

• small actions
• short actions
• hands near torso

Question 20

What interaction designs are less acceptable?

Answer 20

• hands far away from body
• grand actions
• long actions

Question 21

What is the factor of device.

Answer 21

The design of device and what it is can influence acceptance. More acceptable devices are quite small and include common places to wear them e.g. wrist, forearms, hands. Less acceptable devices could be worn on: neck, waist or torso.

Question 22

What is the factor of spectator familiarity?

Answer 22

Acceptance depends on how familiar people are with devices and how easy it is to explain the action.

THINK ABOUT WHAT IS ESTABLISHED

Question 23

What devices are spectators most familiar with?

Answer 23

• smartphones
• smartwatches

Question 24

What devices are spectators least familiar with?

Answer 24

e.g. google glass (AR glasses)

Question 25

Can spectator attitudes change towards devices,movements etc.

Answer 25

Yes, as acceptance is dynamic and evolves as more tech is bought onto the market.

Question 26

What is the factor of user behaviour?

Answer 26

How users use device and interactions provided for them affects spectators’ impression of them and hence acceptability.

-> don’t put others at risk
-> don’t be obtrusive , annoying or disturbing towards others (common courtesy)

Question 27

Is social acceptability an easy issue to solve?

Answer 27

No, it is complex and many factors have to be considered when designing for acceptance (which is something we should be aiming for).

Question 28

Tips for designing for social acceptability?

Answer 28

• avoid unusual input and output (there has to be an easy explanation that can be put together by people around performer)
• avoid input and output that may draw attention
• avoid actions with no clear target (has to be obvious that an action is directed)
• consider more subtle actions to achieve something ( e.g. haptic vs audio)

Question 29

How is social acceptability normally evaluated?

Answer 29

using surveys
e.g. What would you think if you saw someone else performing this gesture

-> look at types of questions in IS

Question 30

Social acceptability in this course refers to :

Answer 30

device
intraction
behaviour
situation

Question 31

Social acceptability is …

Answer 31

multi-faceted and hence many factors have to be considered. In general think whetehr something brings out a negative reactions.