Lecture 9 - Social Acceptability Flashcards
What is performative interaction?
these are interactions influenced or affected by the spectacle resulting from its use , the public setting where it is used or the presence of spectators as an audience
Are mobile devices have interactions that are performative?
Yes, as they are used in all kinds of places. For example people may see what we are doing on a mobile device when on the bus, around pedestrians on the street.
Why the performance in performative interaction.
Performance refers to actions undertaken on the mobile device or the outputs of the mobile device that are noticeable to ‘spectators’. What aspects of device usage are noticeable?
e.g using a voice assistant in public with no headphones -> input and output is both noticeable as we have to use audio
With regards to performative interaction what do we need to consider?
- how might others react
- how will the user feel
- 2POVS
What is the spotlight effect?
When people assume they’re being noticed by others, when they necessarily aren’t.
How does performative interaction affect interaction.
Performer may feel uneasy, awkward or embarrassed hence not using the interaction. This heavily depends on spectators reaction.
-> don’t make user or spectators uncomfortable with interaction features
What is social acceptability?
The acceptance of technology and interaction methods by the general public. This includes both spectators and performers.
Why may spectators have a negative reaction to certain actions with a device?
- lack of understanding, looks out of place
- action is weird
What 2 points of view do we need to consider when designing for social acceptability?
Users’ and Spectators’ POV.
Is social acceptability dynamic or static?
dynamic and may change over time, especially as new technologies are being eased into the community. It is influenced by social norms.
What factors influence social acceptance?
- visibility
- setting
- interaction
- device
- familiarity
- behavior
What is the factor of interaction visibility?
Whether the interaction is visible or noticeable to others. This applies to both input (e.g. gestures , speech) and output (e.g. loud audio).
What does high interaction visibility draw?
unwanted attention, usually through unusual actions , attention-grabbing actions or disruptive actions
How can we improve spectator acceptance with interaction visibility.
- make the interaction so that spectators can recognise that it is indeed interaction (familiarity or inference(Occam’s razor))
- create a casual relationshop between the action and outcome (there should be a balance between action and output e.g. don’t make action massive for no discernible output)
What is the factor of situation.
Acceptance depends on location or people the performer is with. Combination of location and audience.
When is acceptance highest?
In private with no people
When is acceptance lowest?
In public with strangers around
What is the factor of interaction design?
The actual interaction and how it works affects acceptance.
What interaction designs are more acceptable?
- small actions
- short actions
- hands near torso
What interaction designs are less acceptable?
- hands far away from body
- grand actions
- long actions
What is the factor of device.
The design of device and what it is can influence acceptance. More acceptable devices are quite small and include common places to wear them e.g. wrist, forearms, hands. Less acceptable devices could be worn on: neck, waist or torso.
What is the factor of spectator familiarity?
Acceptance depends on how familiar people are with devices and how easy it is to explain the action.
THINK ABOUT WHAT IS ESTABLISHED
What devices are spectators most familiar with?
- smartphones
- smartwatches
What devices are spectators least familiar with?
e.g. google glass (AR glasses)
Can spectator attitudes change towards devices,movements etc.
Yes, as acceptance is dynamic and evolves as more tech is bought onto the market.
What is the factor of user behaviour?
How users use device and interactions provided for them affects spectators’ impression of them and hence acceptability.
-> don’t put others at risk
-> don’t be obtrusive , annoying or disturbing towards others (common courtesy)
Is social acceptability an easy issue to solve?
No, it is complex and many factors have to be considered when designing for acceptance (which is something we should be aiming for).
Tips for designing for social acceptability?
- avoid unusual input and output (there has to be an easy explanation that can be put together by people around performer)
- avoid input and output that may draw attention
- avoid actions with no clear target (has to be obvious that an action is directed)
- consider more subtle actions to achieve something ( e.g. haptic vs audio)
How is social acceptability normally evaluated?
using surveys
e.g. What would you think if you saw someone else performing this gesture
-> look at types of questions in IS
Social acceptability in this course refers to :
device
intraction
behaviour
situation
Social acceptability is …
multi-faceted and hence many factors have to be considered. In general think whetehr something brings out a negative reactions.
