LECTURE 9: CONFLICT MANAGEMENT

Question 1

Sources of Conflict (6)

Answer 1

Intimacy Issues
Power Issues
Personal Flaws 
Personal Distance
Social Issues
Distrust Issues

Question 2

Intimacy Issues

Answer 2

Affection and Sex

Question 3

Power Issues

Answer 3

Who is going to control time, money, behavior
Excessive demands/possessiveness
Lack of Equality

Question 4

Personal Flaws Issues

Answer 4

Things that bother you and you make it known

Question 5

Social Issues (Examples)

Answer 5

Politics and social policies
Parents and personal values
Religion
Etc.

Question 6

Distrust Issues

Answer 6

Can’t trust anyone because of previous relationships/current ones

Question 7

Content Conflict

Answer 7

The subject of the fight

EX. What is the best way to spend your money

Question 8

What kinds of conflicts are often DISGUISED as Content Conflicts?

Answer 8

Relationship conflicts

Question 9

Conflict Resolution Strategies (5)

Answer 9

Avoiding
Accommodating
Compromising
Competing
Collaborating

Question 10

Conflict Resolution Strategies: Avoiding

Answer 10

I lose, you lose

You continue to walk away from the issue

Question 11

When is Avoiding useful?

Answer 11

• Trivial issues
• Long-term COSTS outweigh short-term GAINS
• If others can resolve the conflict more effectively, let them

Question 12

What is the weakness of using Avoiding?

Answer 12

Provides no productive resolution

Question 13

When is Accommodating useful?

Answer 13

• When you discover you’re wrong
• When the issue is important to the other person
• When harmony and stability are more important

Question 14

What is the weakness of using Accommodation?

Answer 14

Leaves issues unresolved

Question 15

Compromising

Answer 15

I win AND lose, you win AND lose

Both don’t get exactly what you want

Question 16

When is Compromising useful?

Answer 16

• When goals are important but not worth the effort of other assertive modes
• When opponents of equal power are committed to mutually exclusive goals
• To achieve temporary settlements of complex issues

Question 17

Competing

Answer 17

I win, you lose

Be aggressive and go for what you want

Question 18

When is Competing useful?

Answer 18

• When others will take advantage of your noncompetitive behavior
• Asymmetrical power relationships
• To force a discussion of critical importance

Question 19

What is the weakness of compromising?

Answer 19

Everyone gives up something

lose lose situation

Question 20

What is the weakness of Competing

Answer 20

Fails to treat the reason for the conflict

Question 21

Collaborating

Answer 21

I win, You win

Question 22

When is Collaborating useful?

Answer 22

• When long-term relationships are important

- Interactants concerns are too important to be compromised

Question 23

What is the weakness of Collaborating

Answer 23

• Time consuming, but worth it

- Inappropriate with legitimate differences is unacceptable

Question 24

Confronting Relational Crises (4)

Answer 24

Voice strategy
Loyalty Strategy
Exit Strategy
Neglect Strategy

Question 25

Voice Strategy

Answer 25

Active & Constructive (Positive/Optimistic view of conflict)

EX. I’m going to say something about the conflict & have a good attitude about it

Question 26

Loyalty Strategy

Answer 26

Passive (Avoid conflict driven conversation)
Constructive
Can’t have the conversation of conflict
It’s uncomfortable

Question 27

Exit Strategy

Answer 27

Active & Destructive
Don’t engage in constructive behavior
Angre & spewing out whatever is on your mind

Question 28

Neglect Strategy

Answer 28

Passive & Destructive
Doesn’t like fighting
Have differences? doomed
Passive aggressive behavior