Lecture 6 Group processes (communication & cohesion)

Question 1

4-ears model (Schulz von Thun, 2009)

Answer 1

1. What kind of person is this? (self-revelation)
2. How is he/she talking to me? (relationship)
3. What is the content of the message? (facts)
4. What should I do/think based on this message? (plea)

Question 2

Nonviolent communication - definition (Rosenberg)

Answer 2

»A specific approach to communication—speaking and
listening—that leads us to give from the heart, connecting us with ourselves and with each other in a way that allows our natural compassion to flourish«

Question 3

What is active listening?

Answer 3

• paying attention
• acknowledging
• paraphrasing
• asking specific questions
• non-verbal communication

Question 4

The language of violence (wolf)

Answer 4

• head level communication
• it judges poeple and always blames others
• demanding (others should satify our needs)

Question 5

The language of love

Answer 5

• communication from heart
• true and honest
• in contact with our feelings

Question 6

4 Aspects of nonviolent communication

Answer 6

• observation
• feelings
• needs
• requests

Question 7

Feedbakc Rules & Sandwich approach

Answer 7

1. Questions
2. Positive feedback
3. Suggestions for improvement
4. End message on a positive note

Question 8

Teams

Answer 8

• collective sense of identity
• structured modes of communication
• distinctive roles
• norms

Question 9

Norms (def.)

Answer 9

a level of performance, patterns of behavior, or belief

Question 10

Social loafing (def.)

Answer 10

Members work below their potential when in a group,
i.e., people getting lazy in groups.

Question 11

Ringelmann effect

Answer 11

The phenomenon by which individual
performance decreases as the number of people in the group increases.

Question 12

Social facilitation

Answer 12

performing better when in the presence of others compared to when alone.

Question 13

Five stages of group development (Tuckman, 1965)

Answer 13

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 14

Forming (def.)

Answer 14

Orientation process, members determine their place

Question 15

Storming (def.)

Answer 15

Conflict rise, high level of emotion

Question 16

Norming (def.)

Answer 16

• In-group feeling and cohesiveness develops
• structure

Question 17

Performing (def.)

Answer 17

• achieving goals
• productive phase

Question 18

Adjourning (def.)

Answer 18

Dissolution, end phase

Question 19

Cohesion (def.)

Answer 19

• sticking together
• glue in a group
• we-feeling

Question 20

Social cohesion vs. task cohesion

Answer 20

1. the degre to which memebers enjoy being together
2. How commited are the team members to achieving their predetermineg goal

Question 21

Carron’s model of group cohesion (1982)

Answer 21

1. Environmentaql factors
2. Personal factors
3. Group factors
4. Leadership factors

Question 22

What are roots of conflicts

Answer 22

• the individual
• structure of the organization
• social interaction

Question 23

Three methods of solving conflicts (Glasl, 1994)

Answer 23

• I-win-you-lose-method
• You-win-I-lose-method
• Eveyrng wins method (win-win)

Question 24

Six steps to solving conflicts

Answer 24

1. Describe conflict
2. Collect possible solutions
3. Rate suggestions
4. Decide on best solution
5. Set up guidelines
6. Rate effectiveness of solution

Question 25

Mediation (def.)

Answer 25

method of conflict resultion that involved a neutral third person

Question 26

5 Phases of mediation

Answer 26

1. Firt meetings, estblish rules, describe and explain conflict
2. Conflict parties describe their understanding of the conflict
3. Need assessment
4. Solutions are created
5. Contract