Lecture 3: Emotions at work Flashcards
Myth of rationality
Rational workers are productive and emotions at work are disruptive. Workplace needs to be emotion-free
Affect
Broad range of feelings that people experience (can be experienced in the form of emotions or moods)
Moods
Last longer than emotions, cause is general and unclear –> cognitive in nature
Positivity offset
Most people are in a positive mood most of the time
Negativity bias
Negative events have a stronger impact than positive events, when of similar intensity
Emotions
Caused by a specific event, very brief in duration, usually accompanied by facial expressions –> actien oriented in nature
Sources of emotions
- Time of the day: positive during middle part of the day
- Day of the week: negative on sundays and mondays (start of the week), positive emotions on fridays and saturdays (end of the week)
- Daily activites: socializing, relaxing
- Income: small effect of income on happiness, even smaller at higer income levels
- Stressors at work
Affective Events Theory
Work events can be positive or negative, this leads to affective reaction –> those reactions lead to work attitudes and job performance
Moderators of the relationship between the event and the reaction
Dispositions, personality traits, coping strategies,
Emotional labor
Act of managing emotions at work
- Surface acting
- Deep acting
Surface acting
You feel the way you feel and show another emotion, don’t change it (can lead to burnout)
Deep acting
You feel the way you feel, but you change your true emotion
Emotional intelligence (EI)
The ability to perceive emotions in self and others, understand the meaning of these emotions and regulate one’s emotions accordingly
Correlation between Emotional Intelligence (EI) and job performance
Between .18 and .47 (correlation between IQ and job performance = .60)
