Lecture 11: Change management and communication

Question 1

Planned change

Answer 1

Intentional, goal-oriented activity, decision made by employer within organization –> aim to financial benefits by changing employee behavior

Question 2

Change failure paradox

Answer 2

We have to change but most of our change initiatives fail

Question 3

Impact of change

Answer 3

• Stress symptoms
• Decrease in job satisfaction –> drop in OCB
• Higher absenteeism, worse performance, higher turnover

Question 4

Mediators of the relationship between change and job satisfaction

Answer 4

• Work pressure
• Job insecurity
• Role ambiguity
• Injustice and PC breach

Question 5

Other (non) relationships found:

Answer 5

• Structural change –> PC breach –> bullying behavior
• No relationship betweek task restructuring and skill development

Question 6

Proactive approach: stimulate a culture of change

Answer 6

Invest in a healthy psychosocial climate, create supportive leadership, stimulate learning, create culture of innovation

Question 7

Realistic communication

Answer 7

• Vision: provide regular, honest and relevent information, treat employees fairly, respong to questions and concerns
• Four communication channels:
  1) Newsletter
  2) Direct telephone to HR manager
  3) Per department weekly meeting
  4) Personal appointment with site manager