Lecture 14 - Review and Mock Exam Flashcards
What is the most important by defining a goal? (3)
- specific
- measurable
- clear
Ensuring clarity and specificity
What does SMART mean?
Specific
Measurable
Achievable
Relevant
Time-bound
What four perspectives does the balanced scorecard focus on?
- Financial
- Business Prozesses
(Internal) - Customer
- Org. Capacity
(Innovation & learning)
Name and explain 2 KPIs for
- liquidity,
- solvency,
- profitability ratios!
What was the actual solution for the Boeing case? (3)
- Technical change,
- training,
- transparency with regulators
Why was it (✈?) not implemented? (3)
● Speed over safety
● Short over long term
● Complacency (Selbstgefälligkeit)
Briefly describe the terms and the difference between inclusion and diversity. (2)
Diversity
Mix of people and their unique attributes (a fact).
Inclusion
Ensuring engagement and participation, making everyone feel welcome (a choice).
Forward Integration (Definition, Objective, Example, Key Benefit)
Definition
Business strategy involving the expansion of activities to control and sell directly to end customers.
Objective
Gain control over the market, increase profit margins, and enhance brand visibility.
Example
A manufacturer opening its own retail stores or a producer distributing products directly to consumers.
Key Benefit
Direct contact with consumers, better control over distribution, and potential for increased profits.
Advantages and Challanges
of Stable Configuration
of Jobs and Work Units (4)
Advantages
-
Efficiency
Specialization can lead to increased efficiency as employees become proficient in specific tasks. -
Predictability
A stable configuration reduces uncertainty, making it easier to predict outcomes and manage resources.
Challenges
-
Adaptability
May face challenges in adapting to changing environments or new demands. -
Employee Engagement
Specialized roles may lead to monotony, potentially impacting employee engagement.
The terms inclusion and diversity are often used interchangeably but there is a fundamental difference between these two concepts
Diversity: Mix of people and their unique attributes (a fact).
- bringing marginalized people into workplace
- can be voluntary or can be mandated and legislated
Inclusion: Ensuring engagement and participation, making everyone feel welcome (a choice).
- create a equal access to / bringing marginalised groups into the decision making process and upwards mobility opportunities
- completely voluntary
Name the four key elements of the congruence model and give illustration examples for each element by using an example of your choice. (4x3)
Input
Environment:
- Machine learning and sound technologies.
- Competitor observation.
History:
- Popularized legal digital music files.
- Not the first in music sharing.
Resources:
- Relationships with labels and artists.
- Strong brand, customer relationships.
- Tech knowledge, financial resources.
Strategy:
- Differentiation for global mass market.
- Achieved through continuous innovation.
Transformation Process:
- Experts, passionate, creative.
- Emphasis on deep expertise, attention to detail.
- Focus on expertise areas.
- Functional structure for deep expertise.
Output:
- Customer satisfaction.
- Employee satisfaction.
- Attraction of new customers.
What type of social enterprises do you know? Explain them roughly! X
What is the most important by defining a goal? X
● Clear
Name and explain 2 KPIs for … (3x2)
- liquidity ratios
- solvency ratios
- profitability ratios
