LEC 5: Client and Family Centered Care & Nursing Practice

Question 1

What is client and family centered care?

Answer 1

• An appraoch to the planning, delivery, and evaluation of healthcare that is gounded in mutaully beneficial partnerships among healthcare providers, patients, and families.
• Working with patients and families, rather than doing to or for them.

Question 2

What does client and family centered care provide?

Answer 2

Provides the framework and stratagies to improve the experience of care and ehnhance quality, safety, and efficiency.

Question 3

What are the four principles of client and family centred care?

Answer 3

1. Respect and dignaty
2. Information sharing
3. Collaboration
4. Participation

Question 4

What is accreditation?

Answer 4

An ongoing process of assessing health organizations against standards of excellence to identify what is being done well and what needs to be improved.

Question 5

What are the 5 themes of CFCC standards?

Answer 5

1. Partner with clients in planning, assessing, and delivering their care.
2. Client/families as part of a collaborative care team.
3. Co-design services with care providers/clients.
4. Monitor and evaluate services and quality with input from clients/families.
5. Enage clients/families to ensure there understanding and meaningful participation in their care.

Question 6

What are the 4 steps to engagment continuum?

Answer 6

1. Infrom
2. Consult
3. Involve
4. Collaborate

Question 7

Engagement Continuum: Infrom

Answer 7

• We will keep the patient/family informed.

Question 8

Engagement Continnum: Consult

Answer 8

We will keep the client.family informed, listen, and provide feedback on how their input affected decisions.

Question 9

Engagment Continuum: Involve

Answer 9

We will partner with the client/family to understand and consider their perspective and include them in developing appraoches.

Question 10

Engagrment Continuum: Collaborate

Answer 10

We will partner with the client/family in decision-making, including identifying alternatives and preferred solutions.

Question 11

What is collaborative client and family centred practice?

Answer 11

• An interprofessional process for communication and decision making
• Enables the separate and shared knowledge and skills of care providers.
• Results in “synergy” which leads to better patient care.
• Requires collaboration between patients and various health professionals.

Question 12

What is collaborative practice?

Answer 12

• Collaborative practice occurs when healthcare providers work with people from within their own prefession, with people outside of their profession and with patients/clients and their families.
• When healthcare providers are working collaboratively, they seek common goals and can analyze and address any problems that arise.

Question 13

What does collaborative practice require?

Answer 13

Collaborative practice requires a climate of trust and value, where healthcare providers can comfortablly turn to each other to ask questions without worrying that they will be seen as unknowledgeble.

Question 14

Way to do Collaborative Practice

Answer 14

• Using appropriate language when speaking to other healthcare providers or patients/family
• Understanding that all healthcare providers cantribute to the team or collaborative unite
• Showing respecct and building trust among team members
• Introducing new members of the team in a way that is welcoming and gives them the information they need in order to be a contributing member
• Turning to colleagues for answers
• Supporting each other when mistakes are made and celebrating together when success is achieved

Question 15

Collaborative Practice and CFCC Positively Impacts

Answer 15

• Primary healthcare
• Chronic disease managment
• Wait times
• Healthy workplaces
• Patient safety
• Rural accessibility

Question 16

What are the 4 key things to remember about client and family centered care?

Answer 16

• Clients/families/ residents are important members of the healthcare team
• Remember that clients/families/residents know themselves and the situation the best and can shed light when there is confusion
• Patient safety is number one
• Nothing about me without me