Learning activity 8

Question 1

What is empathy?

Answer 1

Refers to the ability to project oneself into another person’s point of view so as to experience the other’s thoughts and feelings.

Question 2

What is the difference between empathy and sympathy?

Answer 2

The difference between sympathy (disconnection) and empathy (connection): First, sympathy means that you feel compassion for another person’s predicament from your perspective. With empathy, you view it from the other person’s perspective.

Question 3

Three dimensions of empathy: Perspective taking

Answer 3

an attempt to understand the viewpoint of another person

Question 4

Three dimensions of empathy: Emotional

Answer 4

helps us get closer and gain a sense of the other person’s fear, joy, sadness, and so on

Question 5

Three dimensions of empathy: Concern for the welfare of the other person

Answer 5

Concern for the welfare of the other person

Question 6

Using empathy effectively

Answer 6

• Put aside your viewpoint, and try to see things from the other’s point of view.
• Validate the others perspectives
• Examine your attitude
• Listen
• Ask what the other person would do?

Question 7

Empathy Map: Say

Answer 7

What are some quotes and defining words your user said?

Question 8

Empathy Map: Think

Answer 8

What might your user be thinking? what does this tell you about his or her beliefs?

Question 9

Empathy Map: Do

Answer 9

What actions and behaviors did you notice?

Question 10

Empathy Map: Feel

Answer 10

What emotions might your subject be feeling?

Question 11

What four things constitute the “empathy map”?

Answer 11

• Say
• Think
• Do
• Feel

Question 12

Tips for an empathetic conversation

Answer 12

• Pay attention, physically and mentally, to what’s
  happening.
• Listen carefully, and note the keywords and phrases
  that people use.
• Respond encouragingly to the central message
• Be flexible, and prepare to change direction as the
  other person’s thoughts and feelings also change.
• Looks for cues that you’re on target.

Question 13

5 ways to encourage empathy in the workplace

Answer 13

1. talk about empathy
2. teach listening skills
3. encourage genuine perspective taking
4. cultivate compassion
5. support global managers

Question 14

Empathy in Healthcare

Answer 14

• Provides healthcare professionals the
  ability/capacity to improve patient outcomes.
• Plays a large role in nurse/client relationship and is
  THE quality is responsible for establishing a caring
  environment.
• Novice nurses develop new roles that are very
  different from other roles in their lives…new social
  rule, scripts, schemata