Learning activity 3

Question 1

communication climate

Answer 1

refers ti the emotional tone of a relationship; the way people feel about eachother.

Question 2

Levels of message confirmation: confirming communication

Answer 2

describes messages that convey value and contribute to supportive communication environments.

Question 3

Levels of message confirmation: Disconfirming communication

Answer 3

describes behaviours that show a lack of regard and make listeners feel defensive.

Question 4

Levels of message confirmation: Disagreeing messages

Answer 4

when you don’t agree with another message. (lies between confirming and disconfirming).

Question 5

Levels of disconfirming messages: Impervious

Answer 5

doesn’t acknowledge others message

Question 6

Levels of disconfirming messages: interrupting

Answer 6

discouraging and irritating

Question 7

Levels of disconfirming messages: irrelevant

Answer 7

pushes message aside

Question 8

Levels of disconfirming messages: tangential

Answer 8

uses parts of message for a shift to another topic.

Question 9

Levels of disconfirming messages: impersonal

Answer 9

cliches and statements that don’t respond to the speaker.

Question 10

Levels of disconfirming messages: ambiguous

Answer 10

has more than one meaning

Question 11

Levels of disconfirming messages: incongruous

Answer 11

contains two contradicting messages.

Question 12

Levels of disagreeing messages: aggressiveness

Answer 12

attacks the self-concept of others to inflict psychologically pain.

Question 13

Levels of disagreeing messages: complaining

Answer 13

when someones not ready to argue (presenting and defending pistons on issues while attacking others positions).

Question 14

Levels of disagreeing messages: argumentativeness

Answer 14

result in an escalation of conflict, wants to register dissatisfaction.

Question 15

Levels of confirming messages: recognition

Answer 15

recongnize the person

Question 16

Levels of confirming messages: acknowledgement

Answer 16

acknowledge ideas and feelings

Question 17

Levels of confirming messages: endorsement

Answer 17

agreeing with other ideas or finding them important.

Question 18

How communication climates develop: spirals

Answer 18

reciprocating communication patterns in which each person’s message reinforces the others.

Question 19

How communication climates develop: escalatory conflict spirals

Answer 19

most visible way of disconfirming anothers message. one attack leads to another.

Question 20

How communication climates develop: De-escalatory conflict spirals

Answer 20

decrease their dependence on each other. can be distructive.

Question 21

Face threatening acts

Answer 21

messages that challenge the way we want to project–are likely to resist.

Question 22

Preventing defensiveness in others: Evaluation vs. description

Answer 22

Evaluation = defensive-arousing behavior
description = focuses on thoughts and feelings

Question 23

Preventing defensiveness in others: control vs. problem orientation

Answer 23

control = imposing solutions on receivers
problem orientation = communicators seek a solution that satisfies all parties.

Question 24

Preventing defensiveness in others: Strategy vs. spontaneity

Answer 24

strategy = characterizes defense arousing messages
spontaneity = being honest with others.

Question 25

Preventing defensiveness in others: Neutrality vs. empathy

Answer 25

neutrality = to describe indifference
empathy = accepting another’s feelings by putting yourself in their place.

Question 26

Preventing defensiveness in others: Superiority vs. equality

Answer 26

superiority = “I am better”
equality = everybody has value and worth

Question 27

Preventing defensiveness in others: certainty vs. provisional

Answer 27

Certainty = disregarding others because you are so sure.
provisional = people with strong opinions acknowledge that they don’t have the whole truth and will change if another idea sounds reasonable.