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Captain's exam > Leadership and management theories > Flashcards

Leadership and management theories Flashcards

1
Q

What are the three sub-processes of the leadership process?

A

Establishing Direction

Aligning People

Motivating and Inspiring

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2
Q

What is the difference between management and leadership?

A

Management: Order and Consistency

Leadership: Change and Movement

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3
Q

What are the five major leadership traits?

A

Intelligence

Self-Confidence

Determination

Integrity

Sociability

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4
Q

What are the Three-Skill Approach skills for personal development?

A

Technical

Human

Conceptual

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5
Q

What is the behavioural approach?

A

Focus on what leaders do and how they act

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6
Q

What are the two general behaviours in the behavioural approach?

A

Task Behaviours

Relationship Behaviours

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7
Q

What is the general purpose of the behavioural approach?

A

To explain how leaders combine the two behaviours to influence followers in their efforts to achieve a goal

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8
Q

What are the two concerns that influence behaviour?

A

Concern for People

Concern for Results

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9
Q

What are the four categories of directive and supportive behaviour?

A

S1: High directive-Low supportive (Directing style)

S2: High directive-High supportive (Coaching)

S3: Low directive-High supportive (Supporting)

S4: Low directive-Low supportive (Delegating)

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10
Q

What is directing style leadership?

A

Direct instruction, close supervision and very little supporting behaviour

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11
Q

What is coaching style?

A

Focus on both the goal and socioemotional needs. Leader gives encouragement and solicits follower input. Leader retains ability to make final decision on what and how of the goal achievement

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12
Q

What is supporting style?

A

Use of supportive behaviours to bring out skills around the goal to be accomplished

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13
Q

What is delegating style?

A

Group agrees on goal, leader allows followers responsibility to accomplish goal

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14
Q

What are the five parts of transformational leadership?

A

Provide strong role models for the beliefs and values they want their followers to adapt

Being charismatic leaders who appear competent to their followers

Articulating idealogical goals with moral overtones

Communicating high expectations for followers and exhibit confidence in the follower’s ability to meet them

Arousing task-relevant motive in followers

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15
Q

What are the five fundamental practices that enable transformational leaders to get extraordinary things accomplished?

A

Model the way

Inspire a shared vision

Challenge the process

Enable others to act

Encourage the heart

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16
Q

What are the five dimensions of Authentic Leadership?

A

Purpose

Values

Relationships

Self-Discipline

Heart

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17
Q

What is Servant Leadership?

A

An approach that focuses on leadership from the point of view of the leader and their behaviour. Servant Leaders put followers first, empower them and help them develop their full personal capacities

18
Q

What is Adaptive leadership?

A

How leaders encourage people to adapt when confronted with problems, challenges and changes

19
Q

What are the six Adaptive leadership behaviours?

A

Get on the balcony

Identify the adaptive challenge

Regulate distress

Maintain disciplined attention

Give the work back to the people

Protect leadership voices from below

20
Q

What leadership style is a complex process that includes situational changes and leader behaviours?

A

Adaptive Leadership

21
Q

What are the different leadership styles?

A

Situational

Transformational

Authentic

Servant

Adaptive

22
Q

What is Followership?

A

A process whereby an individual or individuals accept the influence of others to accomplish a common goal

23
Q

What are the 7 types of powers?

A

Expert (personal)

Referent (personal)

Legitimate (positional)

Reward (positional)

Coercive (positional)

Information (positional)

Ecological (positional)

24
Q

What is personal versus positional power?

A

Personal reflects effectiveness of individual

Positional reflects an individuals role in an organization

25
Q

What is Legitimate power?

A

Belief that the agent has the right to request and the target has the obligation to reply

26
Q

What is Reward power?

A

Target complies to obtain reward believed to be controlled by agent

27
Q

What is Expert power?

A

Belief that the agent has special knowledge

28
Q

What is Referent power?

A

Admiration of or seeking approval of agent

29
Q

What is Coercive power?

A

Compliance to avoid punishment believed to be controlled by agent

30
Q

What is Information power?

A

Control over information

31
Q

What is Ecological Power?

A

Control over the physical environment, technology or organization of work. (target behaviour is based on perceptions of opportunities and constraints)

32
Q

What steps can an officer use to maintain order within the station?

A

Educate employees on the workplace rules and regulations which define expected behaviour

Promote the use of on-duty speech

Be the designated adult (model and encourage/enforce appropriate behaviour)

33
Q

An officer can ensure maximum efficiency by applying what skills?

A

Good time-management skills

34
Q

What are the 7 steps in effective delegation?

A

Define your desired results

Select the appropriate firefighter

Determine level of delegation

Clarify expectations and set parameters

Give authority to match the level of responsibility

Provide background info

Arrange feedback during the process

35
Q

Determining the level of delegation relates to the amount of decision making authority given to the firefighter. What are the five options the firefighter has?

A

Take action independently

Take action and report to officer when done

Recommend action that the company officer must approve

Provide multiple actions from which the officer will choose

Provide info about the pros and cons of different recommendations

36
Q

What are the “dirty dozen” reasons and ways humans make mistakes?

A

Lack of communication

Complacency

Lack of knowledge

Distraction

Lack of teamwork

Fatigue

Lack of resources

Pressure

Lack of assertiveness

Stress

Lack of awareness

Norms

37
Q

What is Active Failure?

A

Unsafe acts committed by people in direct contact with the situation or system

38
Q

What are Latent Conditions?

A

Inevitable “resident pathogens” within a system.

39
Q

What are the 5 steps of the Assertive Statement process?

A

Use an opening/attention getter

State your concern

State the problem as you see it

State a solution

Obtain agreement or buy-in

40
Q

What are the three components of the triangle of leadership?

A

Effective leadership

Leadership Skills

Trust and respect

41
Q

What three competencies make up true respect?

A

Personal competence

Technical competence

Social competence

Captain's exam (58 decks)

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