Larry Jarrell busn 110, chapter 17

Question 1

goods are:

Answer 1

tangible products

Question 2

services are:

Answer 2

intangible products

Question 3

managing all of the activities involved in creating value by producing goods and services and distributing them to customers

Answer 3

define operations management

Question 4

producing output or achieving a goal at the lowest cost

Answer 4

define efficiency

Question 5

using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits

Answer 5

define effectiveness

Question 6

a production system where the work stations and equipment are located along the line of production, as with assembly lines

Answer 6

define product layout

Question 7

a design for the floor plan of a plant which aims to improve efficiency by arranging equipment according to its function

Answer 7

define process layout

Question 8

equipment layout configured to support cellular manufacturing.

Answer 8

define cellular layout

Question 9

lets the product stay in one place while workers and machinery move to it as needed

Answer 9

define fixed position layout

Question 10

Factors that affect location decisions (6 things)

Answer 10

• adequacy of utilities
• land
• labor market conditions
• transportation factors
• quality-of-life factors
• legal and political environment

Question 11

Benefits of holding larger inventories (6 things)

Answer 11

• smoother production schedules
• protection against stock-outs and lost-sales
• reduced ordering costs
• tied-up funds
• additional holding costs
• increased risk

Question 12

a project management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete

Answer 12

define critical path method (CPM)

Question 13

activities in a project that must be completed before some other specified activity can begin

Answer 13

define immediate predecessors

Question 14

the sequence of activities in a project that is expected to take the longest to complete

Answer 14

define critical path

Question 15

the network of relationships that channels the flow of inputs, Information, and financial resources through all of the processes directly or indirectly involved in producing goods and services and distributing them to customers

Answer 15

define value chain

Question 16

performance of processes internally that were previously performed by other organizations in a supply chain

Answer 16

define vertical integration

Question 17

arranging for other organizations to perform supply chain functions that were previously performed internally

Answer 17

define outsourcing

Question 18

software-based approach to integrate an organization’s information flows

Answer 18

define enterprise resource planning (ERP)

Question 19

the environment in which a customer and service provider interact

Answer 19

define servicescape

Question 20

Factors affecting servicescape (3 things)

Answer 20

• ambience
• functionality
• signs, symbols, and artifacts

Question 21

refers to factors like decor, background music, lighting, noise levels, scent, etc.

Answer 21

define ambience

Question 22

replacing human operation with controlled machines

Answer 22

define automation

Question 23

a reprogrammable machine that is capable of manipulating items, tools, parts, materials, and specialized devices in order to perform a variety of tasks

Answer 23

define robot

Question 24

advantages of robots (3 things)

Answer 24

• they’re flexible
• do the jobs most undesirable jobs
• they do not get tired

Question 25

an approach to quality improvement that calls for everyone within an organization to take responsibility for improving quality and emphasizes the need for a long-term commitment to continuous improvement

Answer 25

define total quality management (TQM)

Question 26

a production that emphasizes the production of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.

Answer 26

define just-in-time (JIT) production