CIS 125 test 1

Question 1

An example of a business using information systems for supplier intimacy is:

Answer 1

JCPenney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

Question 2

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Answer 2

Operational excellence

Question 3

Telepresence is an example of which of the following?

Answer 3

Virtual meetings

Question 4

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

Answer 4

Big data

Question 5

The six important business objectives of information system investment:

Answer 5

Operational excellence
New products, services, and business models
Customer and supplier intimacy
Improves decision making
Competitive advantage 
Survival
NOT employee morale

Question 6

Converting raw data into a more meaningful form is called:

Answer 6

Processing

Question 7

What are examples of environmental factors in an information system:

Answer 7

Customers, suppliers, competitors, stockholders, and regulatory agencies. NOT Sales force or feedback

Question 8

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its:

Answer 8

Culture

Question 9

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

Answer 9

The internet

Question 10

The first step in the model of business problem solving discussed in the chapter is:

Answer 10

Problem identification

Question 11

A computerized system that performs and records the daily activities necessary to conduct business is classified as a:

Answer 11

Transaction Processing System (TPS)

Question 12

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Answer 12

Decision Support System (DSS)

Question 13

An ESS is an information system that supports the:

Answer 13

Executive support systems- long range planning activities of senior management

Question 14

Which of the following can typically access a company’s intranet?

Answer 14

The firm’s employees

Question 15

Which of the following refers to the purchase or sale of goods and services over the Internet?

Answer 15

E Commerce

Question 16

The three principal levels of hierarchies within a business organization are:

Answer 16

Senior management, Middle management, Operational management

Question 17

In a business environment, the focus of collaboration is to:

Answer 17

Accomplish the task at hand

Question 18

Engineers and scientists are considered:

Answer 18

knowledge workers

Question 19

The principal liaison between the information systems groups and the rest of the organization is a:

Answer 19

System analysis

Question 20

A ________ is a senior manager who oversees the use of IT in the firm.

Answer 20

Chief Information Officers (CIO)

Question 21

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

Answer 21

Market niche

Question 22

________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

Answer 22

Mass customization

Question 23

According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena?

Answer 23

The internet of things

Question 24

What are all of the primary activities of a firm:

Answer 24

Inbound logistics, operations, outbound logistics, sales and marketing, and service. NOT procurement

Question 25

The most successful solutions or methods for achieving a business objective are called:

Answer 25

Best practices

Question 26

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.

Answer 26

Synergies

Question 27

A firm can exercise greater control over its suppliers by having:

Answer 27

More suppliers

Question 28

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Answer 28

Internet telephony

Question 29

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?
Low cost leadership, Compete on employee loyalty, Product differentiation, Focus on market niche, Strengthen customer and supplier intimacy

Answer 29

Compete on employee loyalty//Low cost leadership, Product differentiation, Focus on market niche, and Strengthen customer and supplier intimacy are the 4 basic strategies

Question 30

Which of the following is the first step in BPM?

Answer 30

Identify processes for change