CIS 125 test 1 Flashcards
An example of a business using information systems for supplier intimacy is:
JCPenney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
Telepresence is an example of which of the following?
Virtual meetings
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:
Big data
The six important business objectives of information system investment:
Operational excellence New products, services, and business models Customer and supplier intimacy Improves decision making Competitive advantage Survival NOT employee morale
Converting raw data into a more meaningful form is called:
Processing
What are examples of environmental factors in an information system:
Customers, suppliers, competitors, stockholders, and regulatory agencies. NOT Sales force or feedback
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its:
Culture
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
The internet
The first step in the model of business problem solving discussed in the chapter is:
Problem identification
A computerized system that performs and records the daily activities necessary to conduct business is classified as a:
Transaction Processing System (TPS)
________ support making decisions that are unique, rapidly changing, and not easily specified in advance.
Decision Support System (DSS)
An ESS is an information system that supports the:
Executive support systems- long range planning activities of senior management
Which of the following can typically access a company’s intranet?
The firm’s employees
Which of the following refers to the purchase or sale of goods and services over the Internet?
E Commerce
The three principal levels of hierarchies within a business organization are:
Senior management, Middle management, Operational management
In a business environment, the focus of collaboration is to:
Accomplish the task at hand
Engineers and scientists are considered:
knowledge workers
The principal liaison between the information systems groups and the rest of the organization is a:
System analysis
A ________ is a senior manager who oversees the use of IT in the firm.
Chief Information Officers (CIO)
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.
Market niche
________ is the ability to offer individually tailored products or services using the same production resources as bulk production.
Mass customization
According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena?
The internet of things
What are all of the primary activities of a firm:
Inbound logistics, operations, outbound logistics, sales and marketing, and service. NOT procurement
The most successful solutions or methods for achieving a business objective are called:
Best practices
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.
Synergies
A firm can exercise greater control over its suppliers by having:
More suppliers
Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?
Internet telephony
Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?
Low cost leadership, Compete on employee loyalty, Product differentiation, Focus on market niche, Strengthen customer and supplier intimacy
Compete on employee loyalty//Low cost leadership, Product differentiation, Focus on market niche, and Strengthen customer and supplier intimacy are the 4 basic strategies
Which of the following is the first step in BPM?
Identify processes for change
