LABORATORY MANAGEMENT Flashcards
What is the first and foremost role of a manager?
Person or Planning
What is the first phase of management process?
Planning
Through which of the following function does an organization receive its needed resources?
Inputs
Which of the following parties does the manager represent?
A and C
What is the most important role of a manager in a patient or customer focused organization?
Servant to the line workers
By what mechanism are sanctions imposed on informal group members?
Peer pressure
What is the first phase of the management process?
Planning
Which management philosophy views the organization as a self-contained unit that interacts with itself and its environment in a continuous process of interchange and renewal?
Systems Theory
What is the most frequently used method for intervening and implementing a change strategy?
Organization Structure
What type of system is a hospital-based laboratory?
A subsystem
In a for-profit business, what is the name of the assets that are left over after all obligations have been satisfied?
Stockholder
A laboratory may be considered a profit center if it:
Generate Billable
Which items are included in productive payroll hours calculation?
Overtime
Which is a feature of fixed costs?
Not directly affected by test volume
Which is not a cost in the employment cycle?
Vacation
Which times are included in determining total payroll hours?
All of the above
An inventory system that records each time a product is used is called
Perpetual
Non-productive hours include
Sick Time
The following method is used in CAP workload system:
Time motion studies
The stock replenishment technique that matches delivery time of a product to the exact moment is called:
Just-in-time
The document represents a commitment to buy a specified amount of product to be delivered according to an established schedule
Purchase Order
A graphical representation of an individual task, an operation, or data flow within a system is called
Procedure flow chart
The distinct mode of action used in computer languages is called
Binary code
What is the term that represents the physical parts of a computer?
Hardware
Computers provide information by analyzing:
Statistics
Standardization is considered key in the preparation of procedure manuals because of:
Uniformity in performance of tasks and tests
Which organization publishes guidelines for writing technical procedures that are usually acceptable to agencies governing laboratory operations?
CAP
Procedures, in contrast to __ are detailed and comprehensive documents
Policies
Which statement best describes procedure?
An instruction document that provides explanations and step-by-step instructions on how to actually perform a task, test, process
A person who can work in many sections of the lab and is assigned according to workload
Floater
The primary reason and aim of policy and procedure manuals is to ensure:
Effective communication
Four ingredients are necessary for a fire to occur: an ignition source, oxygen, fuel and ventilation to provide air
False
A program in which 2 or more persons are responsible for a job normally performed by a single employee is called
Job Sharing
establishes how many and what types of personnel are needed
Staffing
An alternative scheduling program that allows employees to work in concentrated blocks of time, such as a 16hr shift on weekends, is referred to as:
Compressed work cycle
Occurs when control values are widely scattered in an unusual and unexplained pattern around the control chart
Shift
Which of the following terms describes planning for enhanced productivity with special attention to people’s interaction with equipment and workstation arrangements?
Ergonomics
Is marked by a systematic drift in one direction away from the established mean
Trend
A rule or requirement imposed by a government agency is
Regulation
Which of the following accreditation programs is recognized by most federal and state programs as being equivalent to or having deemed status in meeting their criteria?
All three programs
Applies to the branch of management that deals with what makes individuals act the way they do.
Behavior modification
How we see ourselves and how we think others see us combines to form our:
Self-concept
Job description can be viewed as a summary of finding obtained from the job analysis
True
Selection methods that aid in the process of matching jobs with people include
Process of elimination or comparison
The performance goals of fail comparison and consistency mean that all persons in the laboratory should have the same job criteria
False
In Maslow’s hierarchy of needs theory, which of the following needs are considered basic?
Safety
Which of the following is not a characteristic shared by both informal and formal groups?
A charismatic leader
Select the factor that is considered the primary function of a job description:
Set productivity goals
Panel interviews are frequently listed as a(n) ___ category of interview
Mixed-agenda
What is considered to be the first rule of evaluation interview?
Time
