Lab 1 Communications & Lab 2 Exploring Skills

Question 1

How to build trust

Answer 1

Genuineness
Respect
Empathy

Question 2

What are the phases of interview

Answer 2

Opening
Information collection
Planning
Closing

Question 3

What are some examples of attending behaviors

Answer 3

Head nodding
Eye contact
Posture
Facial expressions

Question 4

What are reflections

Answer 4

Reflects back information and gives person interviewed an opportunity to affirm and offer more information about:
Content
Emotions
Content and feelings

Question 5

Give an example of reflection:

“I feel it doesn’t matter what I do things just aren’t going to get any better”

Answer 5

So what you are saying is that you have tried many things and are feeling discouraged

Question 6

What is reframing

Answer 6

Is an empathetic reflection of a purposeful, positive intention

Turning the negative statement into a positive one

Question 7

Reframe this:

“She’s so bossy”

Answer 7

She is a natural leader

Question 8

What is the number one behavior you see from clients?

Answer 8

Resistance