Knowledge Management Flashcards
Every organization is the sum total of its _____, _____, _____, and ________ _____. 
people (tacit knowledge), process, tools, organizational culture
Knowledge has meaning only in what?
Human context
The five steps knowledge management process aligns people, processes, and tools in the organization and culture to create_________.
Shared understanding
Shares and preserves knowledge
Knowledge management
Transferring knowledge with non digital tools through
Manual, visual, or tactical means
Digital tools include
Information systems
Collaboration systems
Expertise location systems
Data analysis tools
Search-and-discover tools
Expertise development tools
A matrix where people, processes, and tools function to Integrate individual and organizational knowledge and learning strategies.
An organization
Individual knowledge includes
Acquired ideas
Beliefs
Values
Knowledge
The culture of an organization provides
The perspective by which information, goals, and motivations are viewed.
Knowledge management enables the mission command warfighting function by:
a. Supporting the commanders decision making throughout operations.
b. facilitating dialogue and interaction required for successful mission command through collaborative tools and processes.
c. facilitating the capture and transfer of tacit knowledge shared in the organization
d. Facilitating the transfer of explicit knowledge shared in the organization.
e. Helping the staff provide timely and relevant information and knowledge.
f. Enabling adaptive, learning organizations.
g. supporting mission command warfighting function tasks
The ease of movement of knowledge in organizations.
Knowledge flow
The determination of the progress towards accomplishing a task, creating a condition, or achieving an objective (JP 3–0)
Assessment
Identifying and tailoring human centric-solutions to close and mitigate the gaps or problems identified during assessment.
Design
Builds the solutions, derived from the assessment and design steps
Develop
Why does the knowledge management officer communicate regularly with the chief of staff?
To verify if the solutions as designed are on the right track to fill the knowledge and performance gaps
What are the enhanced organizational performances? (ADDPI)
Assess
Design
Develop
Pilot
Implement
The performance of a small-scale preliminary test to evaluate and validate the feasibility, time, cost, and effects of a designed knowledge management solution.
Pilot
When are pilot test performed?
Before full-scale implementation and are often an incremental test of a modification to an existing process and/or procedure.
What enhanced organizational performance uses the walk before you run method?
Pilot
Requires both user involvement and management support.
Implement
How long does it take to complete a deliberate assessment?
10 to 14 months
Identifies of people, process, and tools and places them in their contacts for entire organization
A deliberate assessment
When is a rapid knowledge management assessment done?
When a performance gap has been identified, to determine if a knowledge base solution will improve performance
A knowledge maturity model defines
Stages of maturity that an organization can expect to pass through in it’s road to improve its overall knowledge-centric practices and processes and ultimately operational performance.
Knowledge management is the process of improving
Operational effectiveness by refining knowledge flow to aid effective decision making
What does the knowledge management a line and integrate?
People processes, tools and organizational culture to increase operational performance, and enhance mission command
What does knowledge assessment aid decision makers to do?
Close knowledge and performance gaps and mature organizational knowledge
