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WOCS Phase 2 Exam 3 & 4 > Engage Cross-Culturally > Flashcards

Engage Cross-Culturally Flashcards

1
Q

A very important skill set to obtain and maintain in the army is

A

The ability to build and maintain cultural resiliency

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2
Q

Cultural resiliency is defined as

A

The ability to adapt to a culture other than your own, while maintaining your own cultural identity

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3
Q

Definition of culture

A

Culture is a system of shared values, beliefs, and behaviors and norms people use to cope with both their physical and social environments, which is learned through interacting with others

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4
Q

Definition of engagement

A

Engagement is interpersonal interactions by soldiers and leaders with audiences in an area of operation (FM3-13)

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5
Q

Soldier and leader engagement provides a venue for

A

Building relationships
Solving conflicts
Conveying information
Calming fears
Refuting, rumors, lies or incorrect information 

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6
Q

The four interrelated areas of culture

A

The VBBN Model
Types of culture
Norms of interaction
Behaviors

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7
Q

What is VBBN

A

Values, beliefs, behaviors, and norms

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8
Q

Values

A

Or ideas of right and wrong

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9
Q

Other name for values

A

Guiding principles or ideals

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10
Q

Beliefs

A

Beliefs are a few of reality shared by a group

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11
Q

Behaviors

A

Behaviors are observable patterns of action

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12
Q

Norms

A

Norms are a range of permissible behaviors established by a group

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13
Q

What is a framework of a culture

A

VBBN

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14
Q

In culture throughout the world, they can probably be classified by

A

Communication style (context sensitivity) and their degree of dependence (individualism/collectivism)

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15
Q

What are the two terms used to describe broadbrush communication differences between societies?

A

High context and low context

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16
Q

Can one ever say that culture is always high or low context? T or F

A

False- one can never say that because societies contain both modes

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17
Q

What is high context communication?

A

We’re understanding of a situation or meaning is conditioned or learned

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18
Q

Examples of high context, cultural situations

A

Family gatherings or US military memorial services

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19
Q

Low context communication

A

Where understanding of a situation or meaning is made accessible in surroundings

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20
Q

Individualism

A

Identifies primarily with self.

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21
Q

What is collectivism?

A

When one’s identity is in large part, a function of one’s membership and role in a group

22
Q

What are the norms? (FRESH-T)?

A

Fate
Roles
Emotions
Space
Honor
Time

23
Q

What is fate?

A

Is the culturally-based concept that everything that occurs is already inevitably predetermined, and cannot be altered based on human actions

24
Q

What may fate be also viewed as?

A

Destiny

25
Q

What are different varieties of roles? 

A

Gender
Age
Kinship
Economic status

26
Q

What is emotion in cultures?

A

Displaying emotions differ from culture to culture

27
Q

Different type of “space” interaction within cultures

A
  • private space v. public space
  • interpersonal contact
  • eye contact
  • seating arrangements for negotiations
  • spatial preferences to age, gender, generation, social economical class and context
28
Q

What are the two perspective related to time?

A

Monochronic and polychronic

29
Q

What is monochronic time?

A

The approach to time is linear, sequential, and involves focusing on one thing at a time

30
Q

What is polychronic time?

A

Involves simultaneous occurrences of many things and the involvement of many people

31
Q

What are the behaviors in interaction?

A

Verbal, nonverbal, and communication styles

32
Q

What expression is important to remember when communicating verbally?

A

“Lost in translation “

33
Q

What are the qualities in speech?

A

Volume, inflection, and cadence

34
Q

What are the communication styles? (TARDI-D)

A

Task focused
Attached
Relationship focused
Direct
Indirect
Detached

35
Q

What is cultural self-awareness

A

The knowledge, skills and attitudes regarding American culture that enable individuals to adapt effectively in cross-cultural environments

36
Q

What does cultural, self-awareness encompass?

A

US social, military and interagency culture and includes any potential cultural biases that may exist

37
Q

What consist in rapport?

A

Understanding, respect, and trust

38
Q

What are the stages in the leader engagement cycle?

A
  1. Identify key leader or entity
  2. Intelligence preparation of the environment.
  3. Identify desired effects.
  4. Prepare.
  5. Execute.
  6. Debrief/report (AAR)
  7. Reengage.
39
Q

What are the three phases in conflict resolution/negotiation process?

A
  1. Prepare.
  2. Implement.
  3. Evaluate.
40
Q

What is the definition of negotiation?

A

Is a communication process between two or more parties

41
Q

What is aspiration point?

A

Inspiration point is the best each party hopes to get out of a negotiated agreement. What each party desires to achieve.

42
Q

What is reservation point? A.k.a. bottom line.

A

It is the least favorable option or offer either side might accept

43
Q

Best Alternative To A Negotiated Agreement (BATNA)

A

The option a negotiating party might execute should the negotiation fail.

44
Q

What are the keys to determining a valid BATNA?

A
  1. An option you can execute unilaterally.
  2. It must be a real option.
  3. It must be perceived as credible by your negotiating counterpart.
45
Q

What is Zone Of Possible Agreement? (ZOPA)

A

The area between each parties, aspiration and reservation points defines their own bargaining range. Meaning an area of common interest

46
Q

Where are the negotiation strategies?

A

Distributive and integrative

47
Q

What is the distributive category also known as?

A

“Value claiming”

48
Q

The zero sum approach can be executed through three negotiating strategies

A

“ comply, quote”, “insist”, or “settle”

49
Q

What is interest base negotiation? (IBN)

A

An integrative approach, focusing on relationships

50
Q

The essential component of IBN

A

Separate the people from the problem
Focus on the interest not a position
Determine BATNA
Brainstorm for mutual Gaines
Use objective criteria to measure furnace or reasonableness of the agreement

WOCS Phase 2 Exam 3 & 4 (12 decks)

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