kk 6 Flashcards
Performance management
is the system used to improve organisational, functional and individual performance through
linking the objective of each.
What does performance management assess + look at?
all phases of the employment cycle
Employee performance
Remuneration
Promotion
Transfers
Disciplinary procedures
Training and development
Terminations
Continuous process
Performance management is a continuous process
Evaluates how effectively employees are fulfilling responsibilities and contributing towards obtaining objectives
Results of individual employees will help the relevant group achieve its objectives
Strategic (long term) link
should exist between the organisations
objectives and individual employee objectives and performance
If performance management is implemented correctly with
specific objectives being tied to the strategic (long term) and operational plans -> performance outcomes for the
business should experience an improvement
Management by objectives reason
Setting goals is the first stage of the performance management system =M.B.O. can be used
Participative goal setting
the appraiser (manager) and appraise (employee) jointly determine the employee objectives / goals at the beginning of the review period.
What type of goals should mbo have?
SMART
SMART goals spelt out
Specific - well defined - when/how much
Measurable (motivates employees towards attainment)
Achievable (with a bit of a stretch)
Relevant (they should impact on the overall business strategy)
Timely (time frame)
Performance appraisal
measures how well an employee has
performed their job. Provides feedback to employees and establishes plans to
improve performance.
What are performance appraisals used for?
to report on past performance + Tells the business whether its staff selection devices have been effective.
Gauges whether current training + developmental programs have been effective
Shows where training, development and motivational programs are
required
Provides the basis for decisions relating to remuneration and reward, promotion and dismissal.
Increasing performance
If an organisation wants to increase performance -> performance management approach -> focus on the
growth and development of the employee + the setting of
new objectives
Self evaluation
an employee self-assesses both their
performance related to their predetermined objectives and
their contributions to their business team or unit.
Employee observation
Where managers, supervisors, and other stakeholders view the employee while they are performing their work.
Management by objectives process
- Set business objectives
- Set and align employee objectives
- monitor performance
- Provide feedback for employees
- Employee reward or recognition
Management by objectives definition
When the manager and employees agree on a set of goals for the employee.
What form can employee observation be in + example?
Formally observing the employee serving customers e.g. secret shopper
Informally asking managers and other employees
