KK 5 Flashcards
Training
the process of increasing knowledge and improving the skills of an employee to help them perform more effectively and efficiently in their role.
Training and development aim and creation
are aimed at improving employees’ skills and abilities + leads to personal and business growth.
New and current employees and training
New employees may need some
training and development, depending
on their level of experience.
Existing employees also need training
and development to continually
update their skills
Learning organisation
aware of its actions and its environment and tries to improve its understanding of the relationship between the two.
Benefits of training
A challenge - a chance to learn new things (drive to learn)
Adaptability - greater ability to adapt and cope with changes
Improved job satisfaction through better job performance
Disadvantages of training
Quality of trainer may vary - not everyone has the ability to teach
On-the-job training
This training usually occurs
within the working
environment, and uses the
equipment, machinery and
documents that are present in
that workplace.
On-the job occurs when?
employees need to learn
a specific set of skills to
perform particular tasks in the
workplace.
On the job training methods
Coaching/ tutoring
Role modelling
Apprenticeship
Participation in a planned work activity,
Job rotation
Participation in a planned work activity
special assignment or committee
Job rotation
within or between departments to provide broader experience and greater familiarity with the entire business
Coaching/tutoring
mentoring that is provided by a supervisor work colleague
On the job training advantages
Training is conducted by another employee -> allows sharing of skills between employees -> Immediate feedback from more experienced employees is available -> helping build a collaborative culture
The most cost-effective alternative, as not travel expenses or other costs are incurred -> beneficial for smaller businesses (sole trader) that don’t have large training budget
On the job training disadvantages
Quality of trainer may vary - not everyone has the ability to teach - disrupting transfer of skills and knowledge
There may be disruptions to the normal work being completed when the training is conducted
Off the job training
The conduct of training away from
the workplace and involves sending
individuals or groups of employees
to a particular specialised training
institution.
Off the job training methods
Lectures and conferences (Information presentation style+ Information processing style)
Official courses
Simulations
Training definition
a learning process in which employees get an opportunity to develop skill,
competency and knowledge as per the job requirement.
Stimulation
Trainees are placed into an environment that stimulates an exact situation. It teaches the trainees how to perform in certain situations.
Information presentation style
lectures are held for a large number of
attendees with little opportunity for interaction. Material is presented in
written and visual format
Information processing style
specialists from inside and outside the
business are involved in conference and discussion groups. Greater interaction
takes place and the trainee’s input is sought
Development definition
an educational process which is
concerned with the overall growth of the employees.
Succession planning
It is ensuring that there are managers in the business who can step into senior management positions, if for
some reason a vacancy occurs.
