kk 5 Flashcards
Leadership
The ability of a manager to influence and motivate employees to achieve business objectives
Managers perform a range of
functions (POLC) such as:
Planning objectives
Organising activities
Leading people
Controlling performance
communication
Communication is the transfer of information between the sender and receiver.
Different types of communication
Internal and external
Internal communication
Helps manager to inform staff of business objectives -> helps to provide employees with greater direction
External communication
Inform other key stakeholders about important info e.g. senior manager need to communicate with shareholder regarding the performance of business and its ability to provide a return on investment in the future
Delegation
The passing of authority and responsibility from a manager to employee to achieve objectives
Planning
The ability to set objectives and determine the strategies to achieve them.
The steps to planning
- Set objectives
- Analyse the environment
- Develop alternatives
- Implement Plan
- Monitor and evaluate
Corporate culture
The shared values and beliefs of the people within a business.
Official corporate culture
The shared values and beliefs a business desires.
Real corporate culture
Refers to the underlying (actual) values and beliefs and behaviours of the people within the business.
How can official corporate culture be found?
Vision statements and official policies
How can real corporate culture be found?
Attitudes of management to staff
Customer relations
budgets
Five elements of corporate culture
Core values
heroes
rituals and celebrations
Communication
Physical environment
Core values
What the business values the most and will not change as it provides direction in how business operates
Heroes
Those that the business looks up to due to the way they demonstrate the business’ desired values.
Physical environment
The space in which the employees work
