Jason Dion - CompTIA A+ 1001 Exam Prep #06 Flashcards

1
Q

Which of the following DC voltages are not found within a printer when the laser printer converts AC power into DC power for use?

A. +24 VDC
B. -24 VDC
C. -5 VDC
D. +5 VDC

A

B. -24 VDC

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2
Q

Which of the following is a digital circuit-switched technology that combines voice, video, and data over one connection?

A. ISDN
B. Cable
C. Dial-up
D. DSL

A

A. ISDN

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3
Q

A car dealer recently set up an impact printer in their automotive repair shop. Unfortunately, the printer’s output is now starting to crease the paper as it is printed which can lead to a paper jam during feeding. Which of the following might be causing these issues? (Choose TWO)

A. Incorrect paper size
B. Excess paper in the feed path
C. Incorrect tension setting
D. The print head needs to be replaced

A

A. Incorrect paper size

B. Excess paper in the feed path

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4
Q

You are setting up a cable television in a customer’s home. Which connector type should be used to connect the TV tuner to the wall jack when using a coaxial cable?

A. F type
B. ST
C. RJ-45
D. DB-9

A

A. F type

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5
Q

You are troubleshooting an issue with an impact printer in an automotive service department. The printer has begun to print unevenly. As the print head goes from left to right across the page, the printout goes from darker to lighter. What is the MOST likely cause of this issue?

A. Worn out printer ribbon
B. Defective ribbon advance mechanism
C. Clogged print head
D. Broken feed assembly

A

B. Defective ribbon advance mechanism

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6
Q

You are working as a technician for a college. One of the professors has submitted a trouble ticket stating that the projector connected to the workstation in his classroom is too dim. You look at the image being projected on the wall and notice it is dim, but the image appears to be displayed clearly and correctly. What is the FIRST thing you should do to make the image brighter?

A. Increase the contrast on the projector
B. Replace the bulb in the projector
C. Modify the workstation’s video resolution
D. Update the video driver on the workstation

A

A. Increase the contrast on the projector

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7
Q

A computer technician is configuring a NAS for a company to store their corporate data. The technician has only two hard drives available for use and needs to ensure that the data’s fault tolerance and redundancy. Which of the following would be is the best configuration to implement?

A. RAID 5
B. RAID 0
C. RAID 1
D. RAID 10

A

C. RAID 1

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8
Q

A client reports that their workstation is continually crashing when using certain applications on their Windows system. The system will stop working and display a BSOD error on the screen. Which of the following is the most likely cause of this BSOD error?

A. Failure of the graphics card
B. Failure of the power supply
C. Failure of the processor
D. Failure or corruption of the memory

A

D. Failure or corruption of the memory

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9
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as D?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. S/PDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

A

E. VGA

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10
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

O. SATA connection

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11
Q

An employee’s laptop has become warm to the touch and does not sit evenly on the table during use. You turn the laptop over and see the case bulging into a slightly rounded shape. What is the MOST likely cause of this issue?

A. RAM is defective
B. Keyboard is defective
C. Wireless card is defective
D. Battery is defective

A

D. Battery is defective

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12
Q

Your child’s school issues an Office 365 account to each student to use for their school projects. Your child needs to install the proper software on their Windows 10 laptop for their school work folder to remain synced between the laptop and the cloud service. Which software should you install?

A. AWS S3
B. Google Drive
C. OneDrive
D. DropBox

A

C. OneDrive

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13
Q

What type of expansion bus technology uses lanes with point-to-point communication paths between two components on the motherboard?

A. PCI-X
B. AGP
C. PCIe
D. PCI

A

C. PCIe

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14
Q

Tom is running some new Cat 5e cabling in an office building to connect a few offices. The ceiling is constructed as a drop ceiling with fluorescent lights and does not have any cable trays. Due to the proximity of the fluorescent lights to the cable being run, what type of CAT 5e cable should be run?

A. UTP
B. Coaxial
C. Fiber
D. STP

A

D. STP

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15
Q

You are attempting to build a new gaming workstation and have just finished installing the motherboard and the processor. You are about to begin installing two memory modules, and notice 4 DIMM sockets on the motherboard labeled 0, 1, 2, and 3. Two of these are colored red, and two are colored blue. Which of the following should you do FIRST?

A. Consult the motherboard’s manual
B. Install 2 DDR4 memory modules into slots 0 and 1
C. Install 2 DDR4 memory modules into the red slots
D. Install 2 DDR4 memory modules into slots 2 and 3
E. Install 2 DDR4 memory modules into the blue slots

A

A. Consult the motherboard’s manual

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16
Q

Which of the following DC voltages are not found within a printer when the laser printer converts AC power into DC power for use?

A. +24 VDC
B. -24 VDC
C. -5 VDC
D. +5 VDC

A

B. -24 VDC

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17
Q

Dion Training has asked you to verify that a server rack has been properly installed and grounded. Which tool should you utilize to verify that the server rack is properly grounded?

A. Toner probe
B. Multimeter
C. Loopback plug
D. Voltmeter

A

B. Multimeter

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18
Q

Which of the following security features would allow a user to track their laptop’s location if it was stolen?

A. LoJack
B. Full disk encryption
C. Kensington lock
D. TPM

A

A. LoJack

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19
Q

What is the third step of the CompTIA troubleshooting methodology?

A. Test the theory to determine the cause
B. Document findings, actions, and outcomes
C. Verify full system functionality and, if applicable, implement preventative measures
D. Establish a plan of action to resolve the problem and implement the solution

A

A. Test the theory to determine the cause

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20
Q

A customer wants to build a home server that would allow their family to stream locally stored video files on a home network. The home server should also have fault tolerance to ensure the server’s data is not inadvertently lost in the event of a hard disk drive failure. Which of the following configurations would BEST meet these requirements? (Select TWO)

A. Gigabit NIC
B. RAID
C. 32 GB of RAM
D. Dedicated GPU
E. Dual-core CPU
A

A. Gigabit NIC

B. RAID

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21
Q

An employee is complaining that their workstation is not booting into Windows when they reboot their machine. You noticed that during the reboot, the system is loading into a PXE-based OS. What should you do next?

A. Reboot PC to determine if it will boot from the HDD
B. Boot into recovery mode to fix the boot order
C. Press F12 to boot into boot mode and select the correct device
D. Boot to BIOS and select the HDD from the boot order

A

D. Boot to BIOS and select the HDD from the boot order

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22
Q

Your friend just gave you his old laptop. Whenever you turn on the laptop, though, a blank screen appears and asks you to enter an administrative password before the computer attempts to boot up. Unfortunately, your friend never gave you the password for this laptop. Which of the following actions should you take to resolve this issue and get past this password screen?

A. Disconnect the hard drive from the motherboard for a few minutes, reconnect it, and then power on the laptop
B. Remove the CMOS battery, wait a few minutes, reinsert the battery, then power on the laptop
C. Press and hold the power button down for a few minutes, then attempt to power on the laptop
D. Remove the laptop’s battery, wait a few minutes, reinsert the battery, and then power on the laptop

A

B. Remove the CMOS battery, wait a few minutes, reinsert the battery, then power on the laptop

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23
Q

Due to the lack of fiber optic cabling near the Dion Training offices, the company has decided to purchase a ground-based microwave service for their primary internet connection. This provides the company with a 100 Mbps to 1 Gbps connection based on the service plan chosen. The technician installed a small directional antenna on the office roof and pointed it at an antenna on another building 5 miles away. Which technology is being used?

A. Line of Sight
B. Cable modem
C. Satellite
D. HFC (hybrid fiber-coaxial)

A

A. Line of Sight

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24
Q

Which type of internet connection is the slowest and has the least bandwidth?

A. Cable
B. DSL
C. Dial-up
D. Satellite

A

C. Dial-up

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25
Q

Which of the following is a public IP address?

A. 172.18.2.68
B. 68.24.91.15
C. 192.168.1.45
D. 10.0.1.45

A

B. 68.24.91.15

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26
Q

What type of wiring standard is used with POTS?

A. RJ-11
B. ST
C. RJ-45
D. F type

A

A. RJ-11

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27
Q

Dion Training recently hired a new graphic designer. You have been asked to install a new, high-end PCIe x16 graphics card into one of the standard corporate workstations so the new designer can get to work. After installing the card, you attempt to power on the computer. The computer makes some odd noises when you press the power button, but the monitor displays the words, ‘no source.’ What is MOST likely the issue?

A. The workstation’s power supply isn’t powerful enough to support the card
B. The graphics card installed in the workstation was defective
C. The processor in the workstation isn’t powerful enough to support the card
D. The workstation is overheating due to the graphics card

A

A. The workstation’s power supply isn’t powerful enough to support the card

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28
Q

How many volts of electrical charge is applied to the drum of a laser printer?

A. -9000 volts
B. -600 volts
C. -300 volts
D. -1200 volts

A

B. -600 volts

To ensure the positively charged toner is attracted to the laser printer’s negatively charged drum during printing, a uniform negative charge of approximately 600 volts is applied to print the image on the paper.

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29
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

L. CPU Power

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30
Q

You have been asked to develop a solution for one of your customers. The customer is a software development company, and they need to be able to test a wide variety of operating systems to test the software applications their company is developing internally. The company doesn’t want to buy a bunch of computers to install all of these operating systems for testing. Which of the following solutions would BEST meet the company’s requirements?

A. Purchase multiple workstations, install a VM on each one, then install one operating system that will be used to test the applications being developed in each VM
B. Purchase a high-end computer, that has a lot of CPU cores and RAM, install a hypervisor, and configure a virtual machine for each operating system that will be used to test the applications being developed
C. Purchase multiple inexpensive workstations, and install one operating system that will be used to test the applications being developed on each workstation
D. Purchase one computer, install an operating system on it, create an image of the system, then reformat it, install the next operating system, create another image, and reimage the machine each time you need to test a different application

A

B. Purchase a high-end computer, that has a lot of CPU cores and RAM, install a hypervisor, and configure a virtual machine for each operating system that will be used to test the applications being developed

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31
Q

The customer service manager at Dion Training would like to conduct a two-way video conference with an employee in a remote office using Zoom. Which of the following devices should be installed on both of their computers to allow this to occur?

A. Microphone
B. Scanner
C. Webcam
D. Second monitor

A

C. Webcam

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32
Q

Which of the following synchronization methods does NOT work with Android devices?

A. Office 365
B. Google Workspace
C. iTunes
D. Flickr

A

C. iTunes

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33
Q

Your boss is looking for a recommendation for a cloud solution that will only allow for both onsite systems and cloud services to work together seamlessly. What type of cloud model should you recommend?

A. Hybrid Cloud
B. Public Cloud
C. Community Cloud
D. Private Cloud

A

A. Hybrid Cloud

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34
Q

Which of the following types of connectors are used to terminate a household telephone cable?

A. RJ-11
B. RJ-45
C. LC
D. F type

A

A. RJ-11

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35
Q

You have been asked to install a network cable in the crawl space between the ceiling in your office and the roof. You need to choose the right type of cable to ensure you do not violate the local fire codes. Which of the following cable types should you choose?

A. Shielded
B. Coaxial
C. Plenum
D. Fiber

A

C. Plenum

36
Q

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

A. Transparency
B. Collate
C. Orientation
D. Duplex

A

D. Duplex

37
Q

What type of connector is most often used to connect to an older smartphone?

A. USB-C
B. USB Type B
C. Micro USB
D. Mini-USB

A

C. Micro USB

38
Q

You just installed an SSD into a laptop to increase the storage speed of the device. Which of the following should you configure to increase the lifespan of the newly installed SSD?

A. Disable memory caching on the SSD
B. Enable the power-saving mode of the SSD
C. Enable the paging file within the operating system
D. Disable regularly scheduled defragmentation of the SSD

A

D. Disable regularly scheduled defragmentation of the SSD

39
Q

Your boss is looking for a recommendation for a cloud solution that will only allow your company’s employees to use the service while preventing anyone else from accessing it. What type of cloud model would you recommend to ensure the contents are best secured from those outside your company?

A. Hybrid Cloud
B. Public Cloud
C. Community Cloud
D. Private Cloud

A

D. Private Cloud

40
Q

Which of the following requirements should you consider when selecting the type of processors, storage, and RAM to utilize in a virtualization environment?

A. Network requirements
B. Emulator requirements
C. Security requirements
D. Resource requirements

A

D. Resource requirements

41
Q

Which of the following ports should you unblock at the firewall if your workstation cannot access diontraining.com but can access the website by its IP address?

A. 443
B. 67
C. 53
D. 80

A

C. 53

The Domain Name System (DNS) servers provide resolution of host and domain names to their IP addresses and are essential for locating resources on the Internet. Most local networks also use DNS for name resolution. Typically, the DNS server would be the gateway address, though this may not be the case on all networks. Often two DNS server addresses (preferred and alternate) are specified for redundancy. DNS operates over TCP/UDP port 53, and if that is blocked, the client will be unable to convert the domain name (diontraining.com) to its IP address.

42
Q

Which of the following ports are used by the NetBIOS protocol to share files and printers on a Windows network? (Select ANY that apply)

A. 443
B. 21
C. 139
D. 110

A

C. 139

43
Q

Which of the following cables supports both charging and data transfer with a non-directional connector inserted into a port on the device?

A. Mini-USB
B. USB-A
C. USB-C
D. Micro-USB

A

C. USB-C

44
Q

Which of the following tools would provide you with detailed information on the wiring of a CAT 6 cable?

A. Crimper
B. Multimeter
C. Loopback plug
D. Cable tester

A

D. Cable tester

45
Q

A customer is complaining that there is are intermittent problems with their PC. As a technician, you don’t know exactly what the errors are, so which tool should you use to determine what errors have previously occurred?

A. Performance Monitor
B. System Information
C. Device Manager
D. Event Viewer

A

D. Event Viewer

46
Q

Dion Security Group has established a Security Operations Center (SOC) that operates 24/7. They have several 65” plasma TVs at the front of the room that are used as computer displays to show open tickets. You turned off the televisions to clean the screens and noticed that the company logo is still visible in each of the screens’ upper left corners. Which of the following should you do to correct this?

A. Replace the video card
B. Replace the plasma TVs
C. Degauss the television
D. Replace the HDMI cable

A

B. Replace the plasma TVs

47
Q

John is a small business owner who is always running between meetings. He wants to buy a device that will let him quickly and easily see his email notifications, view his instant messages and chats, and keep in touch with his executive assistant who is back at the office. Which device would BEST meet John’s needs?

A. Portable hotspot
B. e-Reader
C. Fitness monitor
D. Smartwatch

A

D. Smartwatch

48
Q

You have just been hired as a consultant for the Navy to select the best form of internet connection for a ship crossing the Atlantic Ocean. The ship must remain connected to the internet for the entire duration of its voyage. Which of the following types of connections do you recommend?

A. Satellite
B. Cellular
C. Fiber
D. Cable

A

A. Satellite

49
Q

The large multi-function network printer has recently begun to print pages that appear to have a dust-like coating when handled by the users. Which of the following components should be replaced based on this description?

A. Drum
B. Toner cartridge
C. Scanner assembly
D. Fuser

A

D. Fuser

50
Q

Which type of wireless network utilizes the 5 GHz frequency band and reaches speeds of up to 3.5 Gbps?

A. 802.11ac
B. 802.11ax
C. 802.11g
D. 802.11a
E. 802.11n
A

A. 802.11ac

51
Q

Dion Training just installed a new webserver within a screened subnet. You have been asked to open up the port for secure web browsing on the firewall. Which port should you set as open to allow users to access this new server?

A. 443
B. 80
C. 143
D. 21

A

A. 443

52
Q

Which of the following refers to using virtual machines as a method of provisioning workstations for corporate users?

A. VDI
B. IaaS
C. SaaS
D. PaaS

A

A. VDI

53
Q

Your printer is connected directly to your computer using a USB cable. Your coworker’s printer is broken, and they asked you to share your printer to allow them to print. Which of the following should you do as a temporary solution to allow them to print without incurring any additional cost?

A. Purchase an install a wireless print server
B. Create a guest account on your computer for them to use when printing
C. Enable Printer Sharing on your Windows system
D. Purchase an inexpensive printer for them to use temporarily

A

C. Enable Printer Sharing on your Windows system

54
Q

Your friend just noticed their smartphone’s battery is running low. Unfortunately, your friend isn’t very knowledgeable about computers and smartphones, so they don’t know what type of charging cable they need. They know their phone is running iOS 15. What kind of cable does your friend need to charge their phone?

A. Lightning
B. Mini USB
C. USB-C
D. Micro USB

A

A. Lightning

55
Q

What type of Virtual Desktop should be chosen to reduce capital expenditures and have the hardware maintained by the cloud service provider?

A. Local hosted virtual desktops
B. Remote virtual appliances
C. Local virtual appliances
D. Remote hosted virtual desktops

A

D. Remote hosted virtual desktops

56
Q

Dion Training has recently purchased a new wireless printer and has asked you to configure it in their office. You have installed the necessary printer drivers on your workstation and have plugged the printer into the power outlet. You just configured the printer to connect to the guest wireless network. Next, you try to print a test page, but nothing prints out. Which of the following is the most likely cause for the printer not printing the test page?

A. You didn’t configure the printer to use the Internet Printing Protocol (IPP)
B. You connected the printer to the guest wireless network instead of the corporate wireless network
C. You didn’t enable DHCP on your workstation
D. You forgot to configure your workstation as a print server

A

B. You connected the printer to the guest wireless network instead of the corporate wireless network

57
Q

Which of the following technologies is commonly used to inventory the organization’s equipment by attaching a tag to the device containing a chip programmed with the assets data, allowing one-way communication to occur from the tag to the reader?

A. RFID (radio frequency identification)
B. Z-wave
C. NFC
D. Zigbee

A

A. RFID (radio frequency identification)

58
Q

Which of the following wireless technologies allows a wireless device to automatically be configured for a SOHO wireless network with the push of a button?

A. WPA2
B. WEP
C. WPS
D. WPA

A

C. WPS

59
Q

Rick has just received a new Google Pixel smartphone and installed all of his favorite apps, including a different style virtual keyboard. After about 6 months of use, he noticed that the smartphone has become slow, and the virtual keyboard is not responding properly when keys are pressed or becomes completely unresponsive. What is the FIRST solution to try to fix this issue?

A. Close the app in the background and restart the app
B. Clear system cache from recovery mode
C. Soft reset the phone
D. Factory reset the phone

A

A. Close the app in the background and restart the app

60
Q

You have been asked by Dion Training to build a specialized computer that will be used exclusively for video editing. Which of the following should you install to BEST meet the company’s needs? (Select THREE)

A. Docking station
B. 4 TB HDD (10,000 RPM)
C. Dual monitors
D. 1 TB HDD (5400 RPM)
E. Wi-Fi Adapter
F. Specialized video card
A

B. 4 TB HDD (10,000 RPM)
C. Dual monitors
F. Specialized video card

61
Q

Dion Training utilizes a federation authentication model for all of its internal and external services. If an employee needs to access one of the company’s web applications from their smartphone, they use a username and password to log in to the main website. They then are transferred and authenticated to all of the other sites and services automatically. Which of the following type of authentication is this known as?

A. FaceID (Apple)
B. SSO (Single Sign-on)
C. MFA (Multifactor authentication)
D. TouchID (Apple)

A

B. SSO (Single Sign-on)

62
Q

A customer wants to enable TPM to add password protection as the system boots up for an added security layer. Which of the following should you check to determine if TPM is enabled on the system?

A. BIOS settings
B. System Management
C. Device Manager
D. Computer Management

A

A. BIOS settings

63
Q

Which of the following tools is used to identify why an 802.11g network is intermittently dropping network traffic?

A. Wi-Fi analyzer
B. Tone generator and probe
C. Multimeter
D. Cable tester

A

A. Wi-Fi analyzer

64
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

K. Mainboard Power

65
Q

You have just connected an external monitor to a laptop for one of Dion Training’s employees. You now need to configure the laptop to mirror the internal laptop display to this monitor. Which of the following should you do next?

A. Configure the display settings in the operating system
B. Turn the monitor off an on again
C. Enable the DisplayPort
D. Restart the laptop

A

A. Configure the display settings in the operating system

66
Q

You are trying to select the best device to install to detect an outside attacker trying to reach into your internal network. The device should log the event, but it should not take any action to stop it. Which of the following devices would be the BEST for you to select?

A. IDS
B. Proxy server
C. IPS
D. Authentication server

A

A. IDS

67
Q

Which of the following is the virtualization technology supported by most modern AMD processors?

A. AMD-V
B. HT
C. VT
D. Intel-V

A

A. AMD-V

68
Q

Which of the following devices is used to provide power to a wireless access point?

A. Repeater
B. Hub
C. PoE Injector
D. Cable modem

A

C. PoE Injector

69
Q

Which of the following is an open-source wireless communication protocol operating in the 2.4 GHz frequency band and is primarily used for home automation?

A. Z-Wave
B. Zigbee
C. NFC
D. Bluetooth

A

B. Zigbee

Zigbee is an open-source wireless communication protocol used for home automation. Zigbee is open-source, unlike Z-Wave, which is proprietary. Zigbee uses the 2.4 GHz frequency band. This higher frequency allows more data bandwidth at the expense of range than Z-Wave and the greater risk of interference from other 2.4 GHz radio communications. Zigbee supports more overall devices within a single network (65,000 compared to 232 for Z-wave), and there is no hop limit for communication between devices. Z-wave is a low-power wireless communications protocol used primarily for home automation. Z-wave uses radio frequencies in the 800 MHz and 900 MHz frequency ranges.

70
Q

You are troubleshooting a customer’s printer that is attached to their workstation by a USB cable. The printer is powered on, but it fails to print. You question the customer, but they claim that nothing has changed on the computer or the printer since it was printing earlier today. Which of the following should you do NEXT to determine the root cause of the printer failure?

A. Examine the workstation and printer for any obvious indicators of failure
B. Unplug and reattach the printer cables and reboot the workstation
C. Replace the printer with a new model and dispose of the broken printer
D. Update the print drivers on the Windows workstation

A

A. Examine the workstation and printer for any obvious indicators of failure

71
Q

A customer contacts the service desk because their laptop will not power on when plugged in, and the battery is dead. The service desk replaces its battery, connects it to a different power adapter, and the laptop works all day until the battery runs out. Now, the laptop won’t turn on, and the battery won’t charge. Which of the following do you recommend to solve this issue?

A. Replace the battery
B. Connect the laptop to a 220v outlet
C. Replace the power adapter
D. Replace the DC jack

A

D. Replace the DC jack

72
Q

Which cellular technology is compromised of HSPA+ and EV-DO to provide higher data speeds than previous cellular data protocols?

A. 5G
B. 4G
C. 3G
D. LTE

A

C. 3G

3G cellular technology is made up of two different technologies: HSPA+ and EV-DO. HSPA+ (Evolved High-Speed Packet Access) is a 3G standard used for GSM cellular networks and can support up to a theoretical download speed of 168 Mbps and a theoretical upload speed of 34 Mbps. In the real world, though, HSPA+ normally reaches speeds around 20 Mbps. EV-DO (Evolution-Data Optimized) is a 3G standard used for CDMA cellular networks and can support up to 3.1 Mbps downloads.

73
Q

A repeat customer is back with their laptop again. This is the third time they have dropped their laptop and caused their hard disk’s internal platter to fail. Which of the following devices should you replace their internal hard drive with to prevent this issue from occurring again?

A. Hybrid HDD/SSD
B. 5400 RPM HDD
C. 7200 RPM HDD
D. NVMe

A

D. NVMe

74
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

F. Memory Slot

75
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

N. CMOS Battery

76
Q

Jason is configuring a virtual machine to run a Minecraft server for his son. The network utilizes a DHCP server for all connected devices. Jason decided to configure the virtual machine with the static IP of 192.168.1.10 to make it easier to identify on the network. Ever since this static IP was issued, both the virtual machine and a printer on the network have had intermittent connectivity issues. What is MOST likely the cause of these issues?

A. The DNS server IP is misconfigured
B. The virtual machine was placed in the wrong subnet
C. There is an IP conflict
D. The DHCP IP address is expired

A

C. There is an IP conflict

77
Q

Jason’s son has broken the RJ-45 port of his laptop by sticking clay into it, and there are no wireless networks available in his office building. The manufacturer of the laptop said the port cannot be replaced for at least a week. Which of the following would be the MOST appropriate workaround to get the laptop connected to the wired network at Dion Training’s office quickly?

A. Disable airplane mode and use the integrated 802.11ac adapter
B. Enable NIC teaming to increase your bandwidth
C. Purchase and use a USB to RJ-45 adapter
D. Replace the motherboard since it contains an integrated RJ-45

A

C. Purchase and use a USB to RJ-45 adapter

78
Q

Which of the following is categorized as a public IP address?

A. 169.254.12.64
B. 11.120.32.41
C. 172.30.15.12
D. 192.168.0.2

A

B. 11.120.32.41

79
Q

Susan sees streaks of toner across her papers when printing documents using the laser printer in her office. What is the MOST likely solution for this problem?

A. Increase the temperature of the fuser element
B. Change the feed rate of the paper
C. Replace the toner cartridge in the printer
D. Clean the printer’s transfer roller

A

D. Clean the printer’s transfer roller

80
Q

Which application would NOT allow you to sync your data between your Windows, macOS, Android, and iOS devices?

A. Shadow Copy
B. OneDrive
C. DropBox
D. Google Drive

A

A. Shadow Copy

Shadow Copy will not sync your data between Windows, macOS, Android, and iOS devices because it only works on Windows devices

81
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

C. Front (panel) connector

82
Q

Which of the following is a security concern with using a cloud service provider and could result in a data breach caused by data remnants?

A. Metered services
B. Resource pooling
C. On-demand
D. Rapid elasticity

A

D. Rapid elasticity

83
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as K?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. S/PDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

A

K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

aka Audio Cluster

84
Q

A computer technician is configuring a NAS for a company to store their corporate data. The technician has installed three 6 TB hard drives operating at 7200 RPM in a RAID 5 configuration. How much usable storage space is contained in this NAS?

A. 3 TB
B. 12 TB
C. 6 TB
D. 18 TB

A

B. 12 TB

A RAID 5 provides block-level striping with distributed parity to provide redundancy using a minimum of three disks. Since the NAS uses a RAID 5 configuration, it is a stripped array with parity. The three 6 TB HDDs are installed, but 33% of the storage capacity will store the parity information. This leaves only 12 TB of usable storage space in the NAS when using the RAID 5 configuration.

85
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

E. CPU Slot