Jason Dion - CompTIA A+ 1001 Exam Prep #01 Flashcards

1
Q

Which of the following statements about an eSATA connection is correct?

A. eSATA is used to add additional external storage devices
B. eSATA is used to add additional internal storage devices
C. eSATA is slower than USB 3.0
D. eSATA uses unshielded cables

A

A. eSATA is used to add additional external storage devices

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2
Q

Which of the following types of connectors are used to terminate a serial cable for an external modem?

A. LC
B. DB-9
C. RJ-11
D. RJ-45

A

B. DB-9

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3
Q

You are at the grocery store. At the checkout, you place your smartphone near the payment terminal to authorize the charge. Which of the following technologies did you use to make this purchase?

A. Smart card
B. Zigbee
C. NFC
D. KVM

A

C. NFC

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4
Q

Which of the following technologies combines the functionality of a firewall, malware scanner, and other security appliances into one device?

A. UTM
B. IPS
C. Syslog
D. IDS

A

A. UTM

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5
Q

Natalie has been asked to install an extra 8 GB of RAM into an employee’s laptop. Which type of module should she select?

A. RAMBUS
B. DIMM
C. SDRAM
D. SODIMM

A

D. SODIMM

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6
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as F?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. S/PDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

A

F. DVI-D

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7
Q

You are working as a customer service technician at a smartphone repair center. A customer calls your help desk and states that the device feels warm to the touch even when not used. You ask them to conduct a visual inspection of the smartphone and describe what they are seeing. The customer says, “The battery appears to be swollen’ and bulging outward beyond its normally rectangular shape.” Which of the following is the BEST statement for you to provide to the customer?

A. Please place 5 heavy books on top of your smartphone since the weight will help reform the batter to its proper and normal rectangular shape
B. Since the device is still working you can continue to use your phone until the new model is released in 2 months
C. Please conduct a factory reset of your phone since this will eliminate the overheating issue
D. Please do not use the smartphone and bring it to our service center immediately so that we can replace the battery for you

A

D. Please do not use the smartphone and bring it to our service center immediately so that we can replace the battery for you

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8
Q

Which of the following devices is MOST commonly used by a user to provide input to their workstation to launch a program or perform file manipulations?

A. DVD Drive
B. Webcam
C. Mouse
D. Monitor

A

C. Mouse

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9
Q

Which of the following devices should be installed as an intermediary between your clients and the web servers they want to connect to make an HTTP request from the client, check it, and then forward it to its destination?

A. DHCP server
B. DNS server
C. Proxy server
D. File server

A

C. Proxy server

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10
Q

You have just finished building a Windows server, installing its operating system, updating its security patches, formatting a dedicated data partition, and creating accounts for all of the company’s employees. What is the next thing that must be configured to provide users with the ability to access the data contained on the server’s data partition?

A. Print server
B. File sharing
C. Audit logging
D. RAID storage

A

B. File sharing

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11
Q

What is the simplest and most cost-efficient way to allow other network users to access a printer if the printer does not have an RJ-45 or WiFi adapter available?

A. Order a printer port converter to share a non-networked printer
B. Establish a printer share on the network
C. Establish a print share on the local host
D. Order another printer with network capabilities and share it on the network

A

C. Establish a print share on the local host

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12
Q

You have just set up a Minecraft server on a spare computer within your network and want your friends to connect to it over the internet. What do you need to configure in your SOHO router to allow your friends to connect to the new Minecraft server you created?

A. Configure your Wi-Fi to use Channel 11
B. Enable DHCP
C. Configure port forwarding
D. Update the firmware

A

C. Configure port forwarding

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13
Q

You are installing Windows 2019 on a rack-mounted server and hosting multiple virtual machines within the physical server. You just finished the installation and now want to begin creating and provisioning the virtual machines. Which of the following should you utilize to allow you to create and provision virtual machines?

A. Disk management
B. Hypervisor
C. Terminal services
D. Device manager

A

B. Hypervisor

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14
Q

Which of the following resources is used by virtual machines to communicate with other virtual machines on the same network but prevents them from communicating with resources on the internet?

A. Network address translation
B. Virtual internal network
C. Virtual external network
D. DNS

A

B. Virtual internal network

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15
Q

You see some fading across your papers when printing things using a laser printer. The black color appears to be more faded than the other colors on your documents. What is the BEST solution to this problem?

A. Change the feed rate of the paper
B. Clean the printer’s transfer roller
C. Increase the temperature of the fuser element
D. Replace the toner cartridge in the printer

A

D. Replace the toner cartridge in the printer

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16
Q

Which type of RAID should be used for a virtualization server that must have the fastest speed and highest redundancy level?

A. RAID 0
B. RAID 5
C. RAID 1
D. RAID 10

A

D. RAID 10

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17
Q

You are working as part of the server team for an online retail store. Due to the upcoming holidays, your boss is worried that the current servers may not be able to handle the increased demand during a big sale. Which of the following cloud computing concepts can quickly allow services to scale upward during busy periods and scale down during slower periods based on the changing user demand?

A. Metered service
B. Rapid elasticity
C. Resource pooling
D. On-demand

A

B. Rapid elasticity

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18
Q

Samantha recently purchased a touchscreen laptop to use for her child to do their schoolwork. Her child just came home from school and said that they accidentally dropped their laptop earlier today. Samantha has asked you to troubleshoot the issue. You open up the laptop and turn on the screen. You look over the laptop, and the screen appears to have some spider web cracks in the panel, but you can still fully see the images on the display. You attempt to operate the laptop using the touchscreen and it appears to be fully responsive to your touch. Which of the following components MOST likely needs to be replaced?

A. LCD panel
B. GPU
C. Inverter
D. Digitizer

A

A. LCD panel

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19
Q

Which of the following is a public IP address?

A. 8.4.2.1
B. 192.168.2.1
C. 169.254.2.1
D. 10.3.2.1

A

A. 8.4.2.1

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20
Q

Jay is complaining that the speed at which the cursor moves across his laptop’s screen when using his trackpad makes it difficult to properly control. Which setting could he use to slow down the cursor in Windows 10?

A. Settings > Devices > Mouse > Touchpad sensitivity
B. Settings > Devices > Mouse > Speed
C. Settings > Devices > Touchpad > Speed
D. Settings > Devices > Touchpad > Touchpad sensitivity

A

C. Settings > Devices > Touchpad > Speed

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21
Q

When using a Type 1 hypervisor virtualized environment, which of the following hardware types is necessary to connect the VMs to the corporate network?

A. VDI (Virtual Desktop Infrastructure)
B. VNC (Virtual Network Computing)
C. Virtual NIC
D. VPN

A

C. Virtual NIC

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22
Q

Which of the following is NOT a common voltage produced by the power supply of a computer?

A. 5 VDC
B. 6 VDC
C. 3.3 VDC
D. 12 VDC

A

B. 6 VDC

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23
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connector
B. PATA connector
C. Front (panel) connector
D. USB connector
E. CPU Slot
F. Memory Slot
G. PCIe x1
H. PCIe x4
I. Port Cluster
J. Mini PCIe
K. Mainboard Power
L. CPU Power
M. PCI
N. CMOS Battery
O. SATA connection
P. PCIe x16
Q. Fan Power
R. PCIe x8
S. Reset Jumper
T. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

A

G. PCIe x1

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24
Q

You are building a virtualization environment to practice your penetration testing skills. This will require that you install several vulnerable Linux distributions as VMs. The VMs need to have access to a virtualized network but should not communicate with the host operating system or the internet. Which of the following types of network connections should you configure for each VM?

A. Private
B. External
C. Internal
D. Localhost

A

A. Private

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25
Q

You are working for a logistics company that needs to get a device that will automatically enter information about a package when it is read using light and a lens. Which of the following devices should you install to BEST support this requirement?

A. Barcode reader
B. Touch screen
C. Webcam
D. Digitizer

A

A. Barcode reader

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26
Q

Dion Training has a single switch that services every room within its offices. The switch contains 48 ports, but Jason wants to divide the ports based on functional areas, such as web development, instruction support, and administration. Which technology should Jason utilize to divide the physical switch into three logically divided areas?

A. NAT
B. VPN
C. VLAN
D. DSL

A

C. VLAN

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27
Q

Which of the following operating systems cannot be installed as a guest inside of a virtual machine on a Windows 10 laptop running Virtual Box?

A. Windows 8
B. macOS
C. Kali Linux
D.Red Hat Linux

A

B. macOS

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28
Q

Which of the following protocols operates over port 3389 by default?

A. POP3
B. RDP
C. SSH
D. TELNET

A

B. RDP

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29
Q

You are troubleshooting a computer that will not boot. After gathering information from the client about the symptoms they have experienced, you believe the power supply may be faulty. You used a power supply tester to determine if the power supply provides the right amount of output voltage and has determined the power supply is only providing 50% of the voltage that it is supposed to provide to the workstation. What is the next step you should perform according to the CompTIA troubleshooting methodology?

A. Identify the problem
B. Establish a plan of action to resolve the problem and implement the solution
C. Establish a theory of probable cause (question the obvious)
D. Verify full system functionality and, if applicable, implement preventative measures

A

B. Establish a plan of action to resolve the problem and implement the solution

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30
Q

You are building a bitcoin mining workstation that will have multiple graphics cards, lots of memory, and an octa-core processor. This computer is expected to generate a lot of heat during its operations. Which of the following solutions would MOST efficiently dissipate all of the heat produced?

A. High RPM fans
B. Passive heat sink
C. Liquid cooling system
D. Replace the power supply with a more efficient model

A

C. Liquid cooling system

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31
Q

Your computer keeps losing track of time and the date in the system. Which of the following is MOST likely causing this issue?

A. The memory is corrupted
B. The motherboard’s device drivers need to be updated
C. The power supply is faulty
D. The CMOS battery is dead and needs to be replaced

A

D. The CMOS battery is dead and needs to be replaced

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32
Q

Dion Training wants to replace any remaining old CRT displays used in the company with a type of screen that produces less voltage and is more energy-efficient. Additionally, the new screen type selected should not contain a backlight. What type of display technology should they select?

A. LED
B. OLED
C. Plasma
D. LCD

A

B. OLED

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33
Q

A computer technician tries to determine if a computer with an Intel i7 processor has virtualization enabled to run a second operating system within VirtualBox. Which of the following should be checked to determine if the system can run a virtual machine?

A. Verify AMD-V is installed
B. Enable virtualization within Windows
C. Enable virtualization within the BIOS
D. Verify Hyper-V is installed

A

C. Enable virtualization within the BIOS

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34
Q

A user is complaining that they are hearing a grinding noise coming from their workstation. You begin to troubleshoot the issue and determine that it is not an issue with the hard drive but is instead caused by the power supply’s fan. Which of the following actions would BEST solve this issue?

A. Spray the fan with compressed air to remove any dirt, debris, or dust
B. Replace the power supply’s fan
C. Spray a little bit of WD-40 into the fan to lubricate it
D. Replace the power supply

A

D. Replace the power supply

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35
Q

What type of cloud service bills consumers based on the actual usage of the service and may charge different prices based on the time of day it was utilized?

A. Measured service
B. Rapid elasticity
C. Resouce pooling
D. Metered services

A

D. Metered services

36
Q

Which port is used to connect to an IMAP server?

A. 25
B. 443
C. 110
D. 143

A

D. 143

37
Q

Dion Training is upgrading its wired network from an older CAT5e network to a CAT 7 network. The network technician has run out of patch cables and asks you to create a straight-through patch cable. Which of the following tools is used to connect an RJ-45 connector to a patch cable?

A. Cable tester
B. Punchdown tool
C. Crimper
D. Cable stripper

A

C. Crimper

38
Q

John is setting up 100 Windows 10 computers for a new corporate office. He wants to ensure that unauthorized applications are prevented from being installed during the bootup process. What feature should he ensure is enabled?

A. RAM integrity checking
B. BIOS password required
C. Full disk encryption
D. Secure Boot

A

D. Secure Boot

39
Q

You have been asked by Dion Training to build a network-attached storage (NAS) device that will be used exclusively as a file server for the company’s internal network. Which of the following are most important to install to BEST meet the company’s needs? (Select TWO)

A. RAID 0 
B. 1 TB SSD
C. RAID 5
D. FastEthernet NIC
E. Gigabit NIC
F. 1 TB HDD (5400 RPM)
A

C. RAID 5

E. Gigabit NIC

40
Q

You have been assigned a trouble ticket for a workstation that is unable to boot. When you arrive at the workstation, you recognize an error message on the screen that reads, “Error loading operating system, BOOTMGR is missing, Press Ctrl+Alt+Del to restart.” Which of the following actions should you take first?

A. Reboot the computer into recovery mode and initiate the disk restoral process
B. Reboot the computer and allow it to load back into Windows
C. Reboot the computer into the Windows 10 repair console and enter “Bootrec /fixmbr” at the command prompt
D. Reboot the computer into the BIOS to see if the boot order is set to HDD

A

C. Reboot the computer into the Windows 10 repair console and enter “Bootrec /fixmbr” at the command prompt

41
Q

Which of the following types of wireless connections requires a pin to be entered as part of the pairing process before it is utilized?

A. Radiofrequency
B. NFC
C. Infrared
D. Bluetooth

A

D. Bluetooth

42
Q

A customer’s computer has a noisy, whining sound coming from it when in use. You opened the case and did not see any dust on the fans. What should you attempt next to eliminate the noise?

A. Apply compressed air to each of the fans
B. Apple a small amount of oil to the fan’s bearings
C. Replace the fans
D. Clean the fans using a damp cloth

A

B. Apple a small amount of oil to the fan’s bearings

43
Q

What type of connector is used to connect to a serial port or external modem?

A. RJ-45
B. DB-9
C. LC
D. F Type

A

B. DB-9

44
Q

An employee’s workstation will operate for a short period of time, but then it unexpectedly shuts down. When you check the workstation, you hear the hum of the cooling fans. What is most likely the issue?

A. Defective case fan
B. CPU overheated
C. Defective NIC card
D. GPU overheated

A

B. CPU overheated

45
Q

A client states that their computer is experiencing slow performance when reading or writing to the hard drive. You have already verified that it is not a system (software) performance issue, and the system is not overheating. Which of the following would be the BEST action to take in attempting to fix this problem?

A. Run the disk repair tool
B. Upgrade the memory of the system
C. Backup the hard drive
D. Clean the cooling fans of the system

A

A. Run the disk repair tool

46
Q

You just configured your iPhone to connect to your car’s stereo over Bluetooth to play your favorite podcasts while driving to work. What type of network did you create between your iPhone and your car?

A. WAN
B. SAN
C. PAN
D. LAN

A

C. PAN

47
Q

A customer’s hard drive has crashed and needs to be replaced. When replacing the internal 5400 RPM HDD, which cable should you use?

A. USB-C
B. FireWire
C. SATA
D. Lightning

A

C. SATA

48
Q

You just printed a new sign for your office using thick cardstock paper with your network printer. Unfortunately, when you pick up the cardstock from the laser printer’s output tray, the printed image smears across the paper. Attempting to troubleshoot this problem, you decide to print another sign using regular printer paper and determine that the image does not smear when touched on the regular printer paper. Which of the following would be the NEXT step to perform in your troubleshooting efforts?

A. Clean the printer’s transfer roller
B. Change the feed rate of the paper
C. Replace the toner cartridge in the printer
D. Increase the temperature of the fuser element

A

D. Increase the temperature of the fuser element

49
Q

Which type of wireless network utilizes the 5 GHz frequency band and reaches speeds of up to 54 Mbps?

A. 802.11ac
B. 802.11n
C. 802.11ax
D. 802.11a

A

D. 802.11a

50
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as H?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. SPDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

A.
B.
C.
D.

A

H. IEEE 1394 Port/Firewire

51
Q

Which of the following devices should you purchase for a child if you want them to be able to read books and magazines, but you do not want them to be able to surf the web or play games?

A. Smartphone
B. E-reader
C. Tablet
D. Laptop

A

B. E-reader

52
Q

Which of the following is used when a CDMA smartphone attempts to connect to the cellular network while traveling? (Select ANY that apply)

A. PRI (Primary Rate ISDN (Integrated Services Digital Network))
B. Baseband
C. PRL (Preferred Roaming List)
D. Firmware

A

A. PRI (Primary Rate ISDN (Integrated Services Digital Network))
C. PRL (Preferred Roaming List)

53
Q

You are troubleshooting a network connection issue between the wall jack in a user’s office and the switch in the communications closet. When you plug a network cable into the wall jack, there is no connection. You check the switch in the communications closet to determine if the wall jack is properly connected to the switch. Unfortunately, none of the cables in the communication closet are labeled. Which of the following tools should you use to determine which cable in the communications closet is connected to the wall jack in the user’s office since none of the cables are properly labeled?

A. Loopback plug
B. Tone generator and probe
C. Punchdown tool
D. Multimeter

A

B. Tone generator and probe

54
Q

An auto mechanic needs to purchase a new printer for their shop. The printer will be used to create estimates and invoices for their customers. The printer must support the ability to create duplicate invoices using multiple sheets of paper separated by carbon paper using tractor-fed paper. Which of the following types of printers should be used?

A. Inkjet
B. Impact
C. Laser
D. Thermal

A

B. Impact

55
Q

Which of the following types of laptop displays would utilize a fluorescent backlight to illuminate the image?

A. LCD
B. LED
C. OLED
D. Plasma

A

A. LCD

56
Q

Jason recently purchases a wearable fitness tracker to count the number of steps he is taking each day. Which of the following technologies is used to determine how many steps he takes each day?

A. Inverter
B. Digitizer
C. NFC
D. Accelerometer

A

D. Accelerometer

57
Q

Which type of internet connection allows for high-speed bi-directional data communication over a hybrid fiber-coaxial (HFC) connection?

A. DSL
B. Satellite
C. Fiber
D. Cable

A

D. Cable

58
Q

A customer tried to install a PCIe x8 expansion card into a PCIe x16 slot on the motherboard. While the expansion card fits into the slot without any issues, it does not perform as the customer expected. How fast will a PCIe x8 expansion card run if installed in a PCIe x16 slot?

A. The card will run at x16 speed
B. The card will run at x4 speed
C. The card will run at x1 speed
D. The card will run at x8 speed

A

C. The card will run at x1 speed

59
Q

What type of cable is most commonly used to terminate a serial connection to a modem?

A. RJ-11
B. LC
C. RJ-45
D. DB-9

A

D. DB-9

60
Q

On Tuesday evening, the company just pushed a new Windows 10 security update to all of its workstations. On Wednesday morning, the help desk receives numerous complaints about the network being slower than normal. Previously, the network was baselined at 1 Gbps as each workstation uses a wired CAT 6 connection. Today, a technician ran a speed test and saw the network was only reaching speeds of 100 Mbps. Which of the following is the MOST likely cause of the network slowdown?

A. The network was reconfigured from DHCP to static
B. The network card drivers were updated last night
C. The incorrect DNS server configuration is being used
D. The incorrect DHCP server configuration is being used

A

B. The network card drivers were updated last night

61
Q

If you are troubleshooting a S.M.A.R.T error on a customer’s PC, which of the following devices would you be troubleshooting?

A. Hard drive
B. Power supply
C. Memory
D. Processor

A

A. Hard drive

62
Q

You are configuring a SOHO network and only denying specific IP addresses from accessing the network while allowing any IP addresses not found on the list. Which of the following should be implemented?

A. MAC filtering
B. Blocklist
C. Allow list
D. Port forwarding

A

B. Blocklist

63
Q

You and your friends are hanging out in a bar downtown and notice that the entire area around the bar has a great wireless network called “Downtown Metro.” This wireless network was built by the city and currently covers about 5 square blocks of the downtown area. What type of network best classifies this wireless network?

A. PAN
B. MAN
C. WAN
D. LAN

A

B. MAN

64
Q

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as J?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. S/PDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

A

B. USB 2.0

65
Q

What type of connector provides power to an internal hard drive from the computer’s power supply using a 4-pin connector?

A. SCSI
B. SATA
C. Thunderbolt
D. Molex

A

D. Molex

66
Q

Which type of wireless network utilizes the 2.4 GHz or 5 GHz frequency bands and reaches speeds of 108 Mbps to 600 Mbps?

A. 802.11a
B. 802.11ac
C. 802.11g
D. 802.11ax
E. 802.11n
F. 802.11b
A

E. 802.11n

67
Q

After installation or change has been implemented, which of the following is necessary before closing a change request?

A. Risk analysis
B. Change Board’s approval
C. End-user acceptance
D.Plan for the change

A

C. End-user acceptance

68
Q

Which of the following devices commonly use an ARM-based processor? (Select TWO)

A. Tablet
B. Desktop
C. Laptop
D. Smartphone

A

A. Tablet

D. Smartphone

69
Q

Which tool is used to connect a cable to the rear of a patch panel or network wall jack?

A. Cable tester
B. Crimper
C. Punchdown tool
D. Cable stripper

A

C. Punchdown tool

70
Q

You have been asked to troubleshoot a digital projector in the home theater in your neighbor’s basement. Your neighbor attempted to replace the projector’s bulb, but after running for a few minutes, a message appears on the screen, and the projector turns itself off again. Based on these symptoms, what are the MOST likely causes of the projector continually turning off after just a few minutes of usage with a new bulb? (Select TWO)

A. Incorrect video resolution setting
B. The video driver on the media player needs to be updated
C. The brightness needs to be increased
D. The cooling fan needs to be cleaned or replaced
E. A higher lumen bulb must be installed
F. The bulb’s life counter needs to be reset

A

D. The cooling fan needs to be cleaned or replaced

F. The bulb’s life counter needs to be reset

71
Q

While working as a technician, you are trying to help a customer whose PC cannot boot up. When the computer is turned on, an error stating “bootable device not found” appears on the screen. What should you attempt first?

A. Boot into Recovery Mode and run the Bootrec /fixmbr command to fix the MBR that’s preventing the PC from booting
B. Check Disk Management to see if the system drive is recognized
C. Press F12 to check the boot order and select the proper HDD to boot from
D. Verify that either the Molex or SATA cable is connected to the HDD

A

D. Verify that either the Molex or SATA cable is connected to the HDD

72
Q

You are installing a new wireless network in your office building and want to ensure it is secure. Which of the following configurations would create the MOST secure wireless network?

A. WEP and TKIP
B. WPA2 and AES
C. WPA and MAC filtering
D. WPA2 and RC4

A

B. WPA2 and AES

73
Q

Which of the following is the third step of the CompTIA troubleshooting methodology?

A. Document findings, actions, and outcomes
B. Identify the problem
C. Establish a plan of action to resolve the problem and then implement the solution
D. Test the theory to determine the cause

A

D. Test the theory to determine the cause

74
Q

You attempt to log on to a Windows workstation and an error message pops up that says there is a duplicate IP address detected on the network. You restart the workstation and the same error is displayed when you attempt to log in again. Which of the following is MOST likely causing this error message to occur?

A. The workstation was recently moved from another location
B. Both wireless and wired connections are enabled on the workstation
C. You are logged into another workstation at the same time
D. A static address has been configured on the workstation

A

D. A static address has been configured on the workstation

75
Q

You want to play computer-based video games from anywhere in the world using your laptop or tablet. You heard about a new product called a Shadow PC that is a virtualized Windows 10 Home gaming PC in the cloud. Which of the following best describes this type of service?

A. IaaS
B. SaaS
C. PaaS
D. DaaS

A

D. DaaS

76
Q

A user wants to print a spreadsheet horizontally on a piece of paper instead of vertically to fit more columns on a single page. What setting should the user enable on the printer for this print job to achieve this result?

A. Collate
B. Orientation
C. Transparency
D. Duplex

A

B. Orientation

77
Q

A customer is complaining that their workstation is beginning to run slowly when many applications are opened simultaneously. Which of the following upgrades would you recommend to solve this problem?

A. Replace their 802.11g card with an 802.11ac card
B. Replace their 256 GB SSD with a 1 TB HDD
C. Perform a chkdsk on their SSD
D. Upgrade the system from 4 GB to 16 GB of RAM

A

D. Upgrade the system from 4 GB to 16 GB of RAM

78
Q

You have just installed a new hard disk drive into your computer, but the motherboard does not recognize it within the BIOS/UEFI. You have verified the drive is properly connected to the motherboard and the power supply with the correct cables, but it still is not recognized. Which of the following actions would BEST solve this problem?

A. Format the new hard drive as FAT-32
B. Update the firmware of the motherboard
C. Configure a RAID in the BIOS/UEFI
D. Format the new hard drive as NTFS

A

B. Update the firmware of the motherboard

79
Q

A customer complains that their smartphone is hot to the touch when charging and their rubber phone case no longer fits it properly. What should you do?

A. Put the phone under a heavy textbook to reshape the battery
B. Turn off the phone, do not plug into the wall outlet, and replace the battery
C. Open the battery meter app to see what is placing a large load on the battery
D. Let the smartphone cool down for a few hours and try to recharge it again

A

B. Turn off the phone, do not plug into the wall outlet, and replace the battery

80
Q

You want to create a website for your new technical support business. You decide to purchase an on-demand cloud-based server and install Linux, Apache, and WordPress on it to run your website. Which of the following best describes which type of service you have just purchased?

A. PaaS
B. SaaS
C. IaaS
D. DaaS

A

C. IaaS

81
Q

Which of the following is the MOST dangerous type of threat when using virtualization?

A. VM sprawl
B. VM escape
C. Rogue VM
D. Virtual NIC duplication

A

B. VM escape

82
Q

Dion Training has asked you to consult on the installation of their new file server. The current server consists of a RAID 5 array with three 1 TB 7200 RPM hard disk drives. Due to the increased reliance on the new file server, you have been asked to recommend a RAID solution that will help ensure there is no unscheduled downtime, no data loss, and increase speed/performance over the current file server. Based on these requirements, which of the following RAID solutions should you recommend?

A. RAID 0
B. RAID 5
C. RAID 1
D. RAID 10

A

D. RAID 10

83
Q
Which of the following is a private IP address?
A. 8.8.8.8
B. 4.4.2.2
C. 63.47.234.13
D. 172.20.13.25
A

D. 172.20.13.25

84
Q

Susan has a 3-year-old iPad. The iPad used to get 8 hours or more of usage before running out of battery, but now it only lasts 30-60 minutes between charges. Which of the following actions should be taken to repair this device?

A. Replace the charging port
B. Replace the battery
C. Turn on airplane mode to reduce battery consumption
D. Install the latest version of iOS

A

B. Replace the battery

85
Q

Tom, a salesman, is trying to print a 3-page report to the network printer located in the Sales department’s office space. He walks over to the printer but doesn’t see the pages in the printer’s output tray. He checks the on-screen display of the printer, but he doesn’t see any errors listed. Tom tries a few more times, but he gets the same results. Frustrated, Tom selects the network printer for the Customer Service department and sends his print job there. He walks over to their offices and finds his 3-page report sitting in that printer’s output tray. Tom asks you to help him solve this printing problem. What action should you take FIRST to help solve Tom’s problem?

A. Verify that Tom has been sending the document to the correct network printer’s queue
B. Log in to the network’s print server, stop, and restart all of the shared printer queues, and then try to reprint the document
C. Ask one of Tom’s coworkers to attempt to print something to the Sales department’s printer to verify it is working properly
D. Stop and restart the PC’s printer spooler service using your administrator account

A

A. Verify that Tom has been sending the document to the correct network printer’s queue