IPAML Flashcards
a process that brings together resources and unites them in such a way that, collectively, they achieve goals or objectives in the most efficient manner possible.
Management
They supervise the daily operations of the Pharmacy Department
Pharmacy Managers
what are the result of strategic planning both in hospital and community setting
Higher sales and profitability
more clinical or valued-added services
better administrative, distributive, and clinical performance
What are the management process
Planning
Organizing
Staffing
Directing
Controlling
What activities involved in planning
Developing objectives
Forecasting
Programming
Scheduling
Developing Policies
Establishing Procedures
The formulation of objectives, programs, procedure, etc in order to achieve the goals of the business
Planning
refers to grouping people, establishing relationship among them and defining the authority and responsibility they have
Organizing
Determines what positions to be filled
Staffing
A process which sets personnel goals, establishes work standards, etc
Directing
the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans
Controlling
What are the !0 basic roles of a manager
Leadership
Figurehead role
Liaison role
Monitor role
Spokesperson role
Disseminator role
Resource allocator role
Disturbance handler role
Negotiator role
Entrepreneurship role
job content oriented and usually become the planners and thinkers in an organization
pragmatic and theoretical managers
process oriented; concerned with how best to do a job are often the implementers and doers in the company
workaholic and carefree managers
extremely resilient and highly adaptable person
reconciler managers
describes the desired future position of the organization
vision
defines the organization’s means of achieving it
mission
the manager has a leadership role. He or she takes charge of the organization
or a certain department, and leads his or her subordinates and their work.
leadership
manager performs duties that are ceremonial and symbolic in nature such as
welcoming official visitors, signing legal documents, etc.
figurehead role
the manager represents his or her organization in all matters of formality and civility.
liaison role
observing his or her surroundings and asking his or her subordinates, peers, and
superiors.
monitor role
speaks on behalf of the organization and transmits information about the
organization’s plan, policies, and actions.
spokesperson role
manager disseminates information which he or she collects from
different sources and through various means.
disseminator role
the manager should empower his or her subordinates by delegating some or certain authority
and power to them.
resource allocator role
as a disturbance handler, the manager takes corrective action to respond to
previously unforeseen problems.
disturbance handler role
initiates and oversees new products that will improve the organization’s
performance.
entrepreneurship role
the work of a manager to entrust others with
responsibility and authority and to create accountability for results
delegating
the sum of the rights and power assigned to a position
authority
the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards
accountability
standardize the work that must be done uniformly if the objectives are to be achieved.
establishing procedures
formulate standing decision that applies to the concerns of the enterprise as a whole in achieving its objectives.
developing policies
set a time sequence for the steps to take in
undertaking a project.
scheduling
establish the sequence and priority of actions
to take or steps to follow in achieving the objectives.
programming
estimate and predict future conditions and
events.
forecasting
envision the goals to be accomplished.
developing objectives
full control, threatening approach, effective during organizational crisis
Commanding
mobilizes people, might be too overwhelming, effective when leader is an authority in the field
Visionary
build relationships and create harmony, breeds mediocrity, effective in creating positive working environment
Affiliative
build commitment and consensus, takes time and unreliable quality of decision, effective if workforce is experienced
Democratic
DIY attitude, taking over if employee is underperforming, effective if workforce is experienced and competent
Pacesetting
long-term professional development of employees, investments, ineffective when employees are resistant to change
Coaching
