IPAML

Question 1

a process that brings together resources and unites them in such a way that, collectively, they achieve goals or objectives in the most efficient manner possible.

Answer 1

Management

Question 2

They supervise the daily operations of the Pharmacy Department

Answer 2

Pharmacy Managers

Question 3

what are the result of strategic planning both in hospital and community setting

Answer 3

Higher sales and profitability

more clinical or valued-added services

better administrative, distributive, and clinical performance

Question 4

What are the management process

Answer 4

Planning
Organizing
Staffing
Directing
Controlling

Question 5

What activities involved in planning

Answer 5

Developing objectives
Forecasting
Programming
Scheduling
Developing Policies
Establishing Procedures

Question 6

The formulation of objectives, programs, procedure, etc in order to achieve the goals of the business

Answer 6

Planning

Question 7

refers to grouping people, establishing relationship among them and defining the authority and responsibility they have

Answer 7

Organizing

Question 8

Determines what positions to be filled

Answer 8

Staffing

Question 9

A process which sets personnel goals, establishes work standards, etc

Answer 9

Directing

Question 10

the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans

Answer 10

Controlling

Question 11

What are the !0 basic roles of a manager

Answer 11

Leadership
Figurehead role
Liaison role
Monitor role
Spokesperson role
Disseminator role
Resource allocator role
Disturbance handler role
Negotiator role
Entrepreneurship role

Question 12

job content oriented and usually become the planners and thinkers in an organization

Answer 12

pragmatic and theoretical managers

Question 13

process oriented; concerned with how best to do a job are often the implementers and doers in the company

Answer 13

workaholic and carefree managers

Question 14

extremely resilient and highly adaptable person

Answer 14

reconciler managers

Question 15

describes the desired future position of the organization

Answer 15

vision

Question 16

defines the organization’s means of achieving it

Answer 16

mission

Question 17

the manager has a leadership role. He or she takes charge of the organization
or a certain department, and leads his or her subordinates and their work.

Answer 17

leadership

Question 18

manager performs duties that are ceremonial and symbolic in nature such as
welcoming official visitors, signing legal documents, etc.

Answer 18

figurehead role

Question 19

the manager represents his or her organization in all matters of formality and civility.

Answer 19

liaison role

Question 20

observing his or her surroundings and asking his or her subordinates, peers, and
superiors.

Answer 20

monitor role

Question 21

speaks on behalf of the organization and transmits information about the
organization’s plan, policies, and actions.

Answer 21

spokesperson role

Question 22

manager disseminates information which he or she collects from
different sources and through various means.

Answer 22

disseminator role

Question 23

the manager should empower his or her subordinates by delegating some or certain authority
and power to them.

Answer 23

resource allocator role

Question 24

as a disturbance handler, the manager takes corrective action to respond to
previously unforeseen problems.

Answer 24

disturbance handler role

Question 25

initiates and oversees new products that will improve the organization’s
performance.

Answer 25

entrepreneurship role

Question 26

the work of a manager to entrust others with
responsibility and authority and to create accountability for results

Answer 26

delegating

Question 27

the sum of the rights and power assigned to a position

Answer 27

authority

Question 28

the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards

Answer 28

accountability

Question 29

standardize the work that must be done uniformly if the objectives are to be achieved.

Answer 29

establishing procedures

Question 30

formulate standing decision that applies to the concerns of the enterprise as a whole in achieving its objectives.

Answer 30

developing policies

Question 31

set a time sequence for the steps to take in
undertaking a project.

Answer 31

scheduling

Question 32

establish the sequence and priority of actions
to take or steps to follow in achieving the objectives.

Answer 32

programming

Question 33

estimate and predict future conditions and
events.

Answer 33

forecasting

Question 34

envision the goals to be accomplished.

Answer 34

developing objectives

Question 35

full control, threatening approach, effective during organizational crisis

Answer 35

Commanding

Question 36

mobilizes people, might be too overwhelming, effective when leader is an authority in the field

Answer 36

Visionary

Question 37

build relationships and create harmony, breeds mediocrity, effective in creating positive working environment

Answer 37

Affiliative

Question 38

build commitment and consensus, takes time and unreliable quality of decision, effective if workforce is experienced

Answer 38

Democratic

Question 39

DIY attitude, taking over if employee is underperforming, effective if workforce is experienced and competent

Answer 39

Pacesetting

Question 40

long-term professional development of employees, investments, ineffective when employees are resistant to change

Answer 40

Coaching