Investigate Food Quality Reports

Question 1

Step A: Initiation of a Food Quality Concern

Answer 1

customers initiates the formal complaint by returning the product to the store

Question 2

what form does the complaint go on

Answer 2

DeCA Form 40-45

Question 3

who completes the DeCA Form 40-45

Answer 3

DeCA Commissary Customer Service Department

Question 4

who collects the DeCA Form 40-45 and the product for evaluation

Answer 4

PH

Question 5

Step B: Evaluate the Food Quality Concern

Answer 5

-locate suspected product
-check warehouse/shelves for similar products
-pull samples, use DD Form 1222
-use organoleptic testing
-talk to vendor and/or customer

Question 6

PH should never…

Answer 6

NEVER TASTE A RETURNED PRODUCT

Question 7

Step C: Determine the Cause for Product Problems

Answer 7

-obvious customer mishandling
-infestation of the product suspected
-tampering
-product unwholesomeness

Question 8

Step D: Document Inspection Findings

Answer 8

PH will document findings on DeCA Form 40-45
Send original to Commissary Officer (RPO)