Introduction to Phlebotomy

Question 1

Phlebotomy is the process of collecting blood and is defined in Webster’s dictionary as “the act or practice of bloodletting as a therapeutic measure.” True or False

Answer 1

True

Question 2

The history of bloodletting dates back to the early Europeans and continues into modern times. It was once thought that the practice would rid the body of diseases and provide. True or False

Answer 2

False - Egyptians

Question 3

In the twelfth century, bloodletting was practiced by barbers, whose red-and-white barber poles became the symbol of their trade. True or False

Answer 3

True

Question 4

In ___________, a sharp lancet-type instrument pierced the veins and made them bleed.

CHOICES:
Venesection, Venipuncture, George Washington, Abraham Lincoln, Cupping, Leeches

Answer 4

Venesection

Question 5

A heated glass cup was placed on a person’s back.

CHOICES:
Venesection, Venipuncture, George Washington, Abraham Lincoln, Cupping, Leeches

Answer 5

Cupping

Question 6

The first president of the United States that had a severe throat infection. The cure for the infection was heavy bleeding. He bled of more than 9 pints of blood in less than 24 hours and died on December 14, 1799.

CHOICES:
Venesection, Venipuncture, George Washington, Abraham Lincoln, Cupping, Leeches

Answer 6

George Washington

Question 7

Urine and feces had been examined since medieval times. True or False

Answer 7

True

Question 8

_________ a much modern method to the excess blood and reduce the symptoms

CHOICES:
Venesection, Venipuncture, George Washington, Abraham Lincoln, Cupping, Leeches

Answer 8

Leeches

Question 9

In polycythemia vera and hereditary hemochromatosis, bleeding of individuals to reduce the patient’s amount of blood does occur today to treat diseases. True or False

Answer 9

True

Question 10

The phlebotomist is usually cross-trained in venipuncture, capillary collection, patient care, receptionist duties, sample processing, and computer work. True or False

Answer 10

True

Question 11

85 percent of hospitals follow ____________ approach where the phlebotomist is dispatched from the laboratory to either nursing units or outpatient areas.

CHOICES:
centralized phlebotomy, Hybrid phlebotomy, decentralized phlebotomy, waiting-to-serve time

Answer 11

centralized phlebotomy

Question 12

This time of waiting for work to do is called __________.

CHOICES:
centralized phlebotomy, Hybrid phlebotomy, decentralized phlebotomy, waiting-to-serve time

Answer 12

waiting-to-serve time

Question 13

With ____________, more people are collecting blood samples during the busy times.

CHOICES:
centralized phlebotomy, Hybrid phlebotomy, decentralized phlebotomy, waiting-to-serve time

Answer 13

decentralized phlebotomy

Question 14

In centralized phlebotomy, the duties of the hospital staff revolve more around the patient and the need to treat the patient quickly rather than being restricted to a specific job description. True or False

Answer 14

False - decentralized phlebotomy

Question 15

a blend of centralized and decentralized phlebotomy.

CHOICES:
centralized phlebotomy, Hybrid phlebotomy, decentralized phlebotomy, waiting-to-serve time

Answer 15

Hybrid phlebotomy

Question 16

This department does electrocardiograms (EKGs).

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 16

Electrocardiography department

Question 17

This department does electroencephalograms (EEGs), which record the electrical activity of the brain.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 17

Electroencephalography department

Question 18

Works with patients who, due to disease or injury are no longer able to function to their full physical capacity.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 18

Physical therapy department

Question 19

The ______________ of the hospital is much different from the corner drugstore.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 19

Pharmacy department

Question 20

Patients who have difficulty speaking or who have lost the ability to speak because of a stroke or disease are retaught how to speak.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 20

Speech Therapy

Question 21

Patients work to overcome their physical handicaps so they can be productive again in their old job or function in a new job.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 21

Occupational Therapy

Question 22

The largest department the phlebotomist works with

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 22

Nursing department

Question 23

The department used to just x-ray lungs or broken bones, but the field has expanded to include cardiac catheterization, computed tomography (CT) scans, magnetic resonance imaging (MRI), and ultrasound.

CHOICES:
Pharmacy department, Radiology department, Nursing department, Occupational Therapy, Speech Therapy, Physical therapy department, Electroencephalography department, Electrocardiography department

Answer 23

Radiology department

Question 24

The clinical laboratory may be in one location or maybe decentralized in a variety of locations in the hospital. True or False

Answer 24

True

Question 25

Takes the laboratory out of a physical location and to the patient. CHOICES: Point of Care Testing, Phlebotomy, Patient-Focused care

Answer 25

Patient-Focused care

Question 26

The instrument is taken to the patient’s room CHOICES: Point of Care Testing, Phlebotomy, Patient-Focused care

Answer 26

Point of Care Testing

Question 27

The office section of the laboratory receives and routes laboratory-related telephone calls, sample collection requests, and some patient samples. True or False

Answer 27

True

Question 28

Collects samples from patients and processes samples for testing or transport. CHOICES: Point of Care Testing, Phlebotomy, Patient-Focused care

Answer 28

Phlebotomy

Question 29

Studies the blood in normal and diseased states. Usually limited to the study of cellular components and not the chemistry of blood. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 29

Hematology

Question 30

Study of blood clotting mechanisms as an aid in diagnosis or monitoring of patient therapy. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 30

Coagulation

Question 31

Study of urine to aid in patient diagnosis to follow the course of a disease or the body’s metabolism. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 31

Urinalysis

Question 32

Performs biochemical analysis of blood and body fluids to determine the status of a patient. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 32

Chemistry

Question 33

Studies antigens and antibodies to determine immunity to disease or presence of disease. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 33

Immunology

Question 34

Cultures samples to determine if pathogenic organisms are present in a sample and determine the organisms’ sensitivity to antibiotics (culture and sensitivity). CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 34

Microbiology

Question 35

The samples are processed and then examined microscopically by a cytotechnologist. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 35

Cytology

Question 36

Using polymerase chain reaction (PCR) technologies to study the presence of various diseases or infections. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 36

Molecular diagnostics

Question 37

Study of deficiencies related to genetic diseases. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 37

Cytogenetics

Question 38

Determines compatibility of blood and blood products that are to be administered to patients. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 38

Immunohematology

Question 39

Examples of Tests: Prothrombin time (PT), activated partial thromboplastin time (aPTT), D- dimer, factor VIII, fibrinogen assay, heparin level, von Willebrand factor (ristocetin). CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 39

Coagulation

Question 40

Examples of Tests: Complete blood cell count (CBC), hemoglobin, hematocrit, platelet count, sedimentation rate, body fluid cell counts. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 40

Hematology

Question 41

Examples of Tests: Urinalysis, reducing substance, urine pH, urine glucose. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 41

Urinalysis

Question 42

Examples of Tests: urine cultures, parasite identification, stool culture, mycobacterial (tuberculosis) culture, virus cultures, fungal cultures, genital cultures, mycoplasma cultures, antibiotic susceptibility testing. CHOICES: Hematology, Urinalysis, Immunology, Cytology, Immunohematology, Cytogenetics, Molecular diagnostics, Microbiology, Chemistry, Coagulation

Answer 42

Microbiology

Question 43

White blood cell (leukocyte) count and differential white count; red blood cell (erythrocyte) count; hematocrit; hemoglobin; red blood cell indices, which include the mean corpuscular volume (MCV), mean corpuscular hemoglobin (MCH), mean corpuscular hemoglobin concentration (MCHC), and the platelet (thrombocyte) count. CHOICES: Comprehensive metabolic panel, Hepatic function panel, Electrolyte panel, Complete Blood Cell Count

Answer 43

Complete Blood Cell Count

Question 44

Sodium, potassium, chloride, carbon dioxide. CHOICES: Comprehensive metabolic panel, Hepatic function panel, Electrolyte panel, Complete Blood Cell Count

Answer 44

Electrolyte panel

Question 45

Total protein; albumin; total and direct bilirubin; alkaline phosphatase; AST, also known as serum glutamic oxaloacetic transaminase (SGOT); ALT, also known as serum glutamic pyruvic transaminase (SGPT). CHOICES: Comprehensive metabolic panel, Hepatic function panel, Electrolyte panel, Complete Blood Cell Count

Answer 45

Hepatic function panel

Question 46

Glucose, BUN, creatinine, sodium, potassium, chloride, calcium, carbon dioxide, albumin, total protein, alkaline phosphatase, AST, ALT, and total bilirubin. CHOICES: Comprehensive metabolic panel, Hepatic function panel, Electrolyte panel, Complete Blood Cell Count

Answer 46

Comprehensive metabolic panel

Question 47

Handles stat (emergency) requests.

Answer 47

STAT laboratory

Question 48

All laboratories have a separate stat laboratory. Often the stats are handled out of the main laboratory. True or False

Answer 48

False - not all laboratories

Question 49

It provides rapid turnaround of results on frequently ordered tests for outpatients.

Answer 49

Outpatient laboratory

Question 50

Patient identification is the most important step in the process of preexamination. True or False

Answer 50

True

Question 51

A set of operations to determine the value or characteristics of a property. CHOICES: examination, postexamination, preexamination

Answer 51

examination

Question 52

Results of the testing are communicated to the physician. CHOICES: examination, postexamination, preexamination

Answer 52

postexamination

Question 53

Correct sample collection CHOICES: examination, postexamination, preexamination

Answer 53

preexamination

Question 54

Maintaining testing equipment and reagents CHOICES: examination, postexamination, preexamination

Answer 54

examination

Question 55

Storage of samples after the examination CHOICES: examination, postexamination, preexamination

Answer 55

postexamination

Question 56

Maintaining sample integrity until the examination (analytical) process can begin CHOICES: examination, postexamination, preexamination

Answer 56

preexamination

Question 57

Follow-up to repeat testing or address physician concerns CHOICES: examination, postexamination, preexamination

Answer 57

postexamination

Question 58

Developed as a complex system to coordinate the provision of health services and health benefits. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 58

managed care

Question 59

Provide health coverage for both hospital and physician services. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 59

Health Maintenance Organizations (HMOs)

Question 60

Contacts with certain health care facilities but offer more freedom for patients to choose to whom they go. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 60

Preferred Provider Organization (PPO)

Question 61

enacted to help those that could not afford insurance. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 61

Affordable Healthcare Act

Question 62

Located away from the hospital near groups of physician practices and less expensive to operate than the hospital laboratory. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 62

Patient service centers (PSCs)

Question 63

Competing hospitals are now forming joint laboratory ventures but still compete vigorously against each other on all other areas. True or False

Answer 63

True

Question 64

Usually at an off-site location, central to all the hospitals involved and where most of the PSC and outpatient testing are performed. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 64

Regional Laboratory

Question 65

These tests are not very common that can be performed at the regional laboratory. CHOICES: managed care, Preferred Provider Organization (PPO), Affordable Healthcare Act, Esoteric Tests, Regional Laboratory, Laboratory Tests, Patient service centers (PSCs), Health Maintenance Organizations (HMOs)

Answer 65

Esoteric Tests

Question 66

Technical positions in a laboratory don't require 4-year degree positions or 2-year associate degree positions. True or False

Answer 66

False - it requires 4-year degree positions or 2-year associate degree positions.

Question 67

Physician who reads and interprets the results of laboratory tests or examines tissues under a microscope to diagnosis and monitor disease. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 67

Pathologists

Question 68

Holds a minimum of a baccalaureate degree and is responsible for performing a full range of laboratory test, confirming the accuracy of test results, and reporting laboratory findings to the pathologist and other physicians. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 68

Medical technologists

Question 69

Under the supervisor of the medical technologist, performs general tests. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 69

Medical laboratory technicians

Question 70

Collects blood samples to be used in many laboratory tests to detect and monitor treatment. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 70

Phlebotomists

Question 71

Examines cells under the microscope to detect signs of cancel in the earlier stages, when a cure is most likely. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 71

Cytotechnologists

Question 72

works in five major areas of the laboratory: blood banking, chemistry, hematology, immunology, and microbiology. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 72

Medical technologists

Question 73

experts in diagnosing such diseases such as cancer, diabetes, acquired immunodeficiency syndrome (AIDS), hepatitis, and thyroid conditions. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 73

Pathologists

Question 74

Prepares body tissue samples for microscopic examination by the pathologist using sophisticated techniques such as immunohistochemistry. CHOICES: Medical laboratory technicians, Cytotechnologists, Histotechnologists, Pathologists, Medical technologists, Phlebotomists

Answer 74

Histotechnologists

Question 75

Perform skin punctures and venipunctures.

Answer 75

Phlebotomy Technician 1

Question 76

Perform only skin punctures.

Answer 76

Limited Phlebotomy Technician

Question 77

Perform skin punctures, venipunctures, and arterial punctures.

Answer 77

Phlebotomy Technician 2

Question 78

Laboratories often employ an individual with high school education and laboratory experience to work as a laboratory assistant.

Answer 78

Phlebotomy Technician 2

Question 79

Phlebotomy Technician 1 is required to perform 50 venipunctures, 10 skin punctures (fingersticks), and pass an approved national certifying organization’s exam. True or False

Answer 79

True

Question 80

Limited Phlebotomy Technician is required to perform 20 skin punctures (fingersticks) before meeting the qualifications for this standard. True or False

Answer 80

False - 25 skin punctures

Question 81

Phlebotomy Technician 2 is required to perform 20 arterial punctures and meets the requirements of the Certified Phlebotomy Technician 1. True or False

Answer 81

True

Question 82

The agency that is accepted worldwide in the laboratories for all certification and registries is the NCCT. True or False

Answer 82

False - ASCP

Question 83

Patient care partnership Ensures greater satisfaction of the patient, physician, and health care facility. True or False

Answer 83

True

Question 84

The patient has the right to have an advance directive concerning treatment or designating a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law and hospital policy. True or False

Answer 84

True

Question 85

The patient has the right to ask and is informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence the patient’s treatment and care. True or False

Answer 85

True

Question 86

The patient has the right to and is encouraged to obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment, and prognosis. True or False

Answer 86

True

Question 87

The patient has the right to review the records pertaining to his or her medical care and to have the information explained or interpreted as necessary, except when restricted by law. True or False

Answer 87

True

Question 88

Documents are written before incapacitating illness that give instructions about persons’ health care if, in the future, they can speak for themselves. True or False

Answer 88

False - Documents written before incapacitating illness that give instructions about persons’ health care if, in the future, they cannot speak for themselves

Question 89

The patient self-determination act of 1980 requires all hospitals participating in Medicare or Medicaid programs to ask all adult inpatients if they have advance directives. True or False

Answer 89

False - 1990

Question 90

The __________ was formed in 1951 to give hospitals a way to assure the public of their high standard of care. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 90

Joint Commission

Question 91

An unexpected occurence involving death or serious physical or psychological injury, or risk thereof. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 91

Sentinal event

Question 92

Inspects the laboratory and requires it to meet additional standards of performance by sending proficiency test samples to the laboratory throughout the year. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 92

College of American Pathologists

Question 93

Checking on the performance of hospitals and laboratories is the individual state board of health. True or False

Answer 93

True

Question 94

issues publications that describe laboratory procedures, bench, and reference methods, and evaluation protocols in all specialties of the laboratory. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 94

Clinical Laboratory Standards Institute

Question 95

was mandated comprehensive regulation of laboratories involved in interstate commerce. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 95

Clinical Laboratory Improvement Act

Question 96

Designed to set safety policies and procedures that protect patients. CHOICES: Sentinal event, Clinical Laboratory Standards Institute, Clinical Laboratory Improvement Amendments of 1988, Clinical Laboratory Improvement Act, College of American Pathologists, Joint Commission

Answer 96

Clinical Laboratory Improvement Amendments of 1988

Question 97

Tests that are simple, unvarying, and require a minimum of judgment and interpretation. CHOICES: High-complexity tests, Moderate-complexity tests, Physician-performed microscopy tests, Waived tests

Answer 97

Waived tests

Question 98

Tests in which the physician personally looks under the microscope and makes the judgment and interpretation. CHOICES: High-complexity tests, Moderate-complexity tests, Physician-performed microscopy tests, Waived tests

Answer 98

Physician-performed microscopy tests

Question 99

Tests that require more complex testing equipment and a moderate amount of judgment and interpretation. CHOICES: High-complexity tests, Moderate-complexity tests, Physician-performed microscopy tests, Waived tests

Answer 99

Moderate-complexity tests

Question 100

Tests that require the most complex testing equipment and a large amount of judgment and interpretation. CHOICES: High-complexity tests, Moderate-complexity tests, Physician-performed microscopy tests, Waived tests

Answer 100

High-complexity tests

Question 101

NACLS is an international agency for the accreditation and approval of educational programs for clinical laboratories and other health care professions. True or False

Answer 101

False - NAACLS - NATIONAL ACCREDITING AGENCY FOR CLINICAL LABORATORY SCIENCES

Question 102

Phlebotomists must realize that quality is their responsibility. True or False

Answer 102

True

Question 103

Most of the preexamination (preanalytical) process is the responsibility of the phlebotomist. True or False

Answer 103

True

Question 104

The most common error is administrative (clerical), where the phlebotomist spells the name wrong, mislabels a sample, or draws the incorrect sample tube. True or False

Answer 104

True

Question 105

Quality Assurance comprises the methods of monitoring the processes that are providing patient care, that is, equipment maintenance and calibration of equipment, following phlebotomy standards. True or False

Answer 105

False - Quality Control

Question 106

Quality Control strives to guarantee that all areas of the health care facility are providing the highest quality and most appropriate patient care. True or False

Answer 106

False - Quality Assurance

Question 107

A secret shopper is a person hired by the laboratory to come to a draw site with an order from a physician. True or False

Answer 107

True

Question 108

Quality control would be to determine if the phlebotomist is meeting this minimum level or threshold. True or False

Answer 108

True

Question 109

The TQM plan aims at more than just meeting the minimum standards. True or False

Answer 109

False - CQI

Question 110

TQM plan is a management plan that ensures that the quality expected can be met. True or False

Answer 110

True

Question 111

six sigma works to identify and improve processes using data and customer requirements to reduce errors. True or False

Answer 111

True

Question 112

lean philosophy helps develop work-flow programs to streamline laboratory operations. True or False

Answer 112

True

Question 113

The review and monitoring of the outcome of these processes in order to continually improve them is quality assurance. True or False

Answer 113

False - quality improvement