Introduction

Question 1

failing to align _______can cause a firm to fail to meet corporate objectives

Answer 1

IT decisions between business and technology leaders

Question 2

Adding a new IS to an existing organization, however, requires the ability to _______.

Answer 2

Manage Change

Question 3

Digital Natives Are

Answer 3

individuals whose entire lives have been lived in an era with Internet availability through the web.

Question 4

Digital Immigrants Are

Answer 4

people born before the 1990s, weren’t always around computers when they were young.

Question 5

What is the Managers role in leveraging IS Technology

Answer 5

1. frame these opportunities so that others can understand them
2. evaluate them against existing business needs and choices
3. pursue those that fit with an articulated business strategy.

Question 6

Social media and other web apps have given powerful voices to

For Which Businesses need to Listen

Answer 6

1. customers
2. communities

Question 7

Failure to consider IS strategy when planning business strategy and organizational strategy leads to one of three business consequences:

Answer 7

1. IS that fail to support business goals
2. IS that fail to support organizational systems
3. a misalignment between business goals and organizational capabilities.

Question 8

What are the three types of managerial tasks

Answer 8

1. Visionary tasks
2. Informational/interpersonal
3. Structural tasks

Question 9

True or False: managers must be knowledgeable participants in the IS decisions made within and affecting their organizations.

Answer 9

True

Question 10

Three Major Roles a Manager Fills

Different than Managerial Tasks

Answer 10

1. Interpersonal
2. Informational
3. Decisional

Question 11

Data

Answer 11

Simple Observations of the State of the world

Question 12

Information

Answer 12

Data endowed with relevance and purpose

Question 13

Knowledge

Answer 13

Understanding of relationships from the human mind.

Question 14

Wisdom

Answer 14

knowledge fused with intuition and judgment that facilitates making decisions.

Question 15

What are the economics of information

Answer 15

1. Never Wears Out
2. Can become Obsolete
3. Can be replicated at no cost
4. information exists in the ether
5. Costly to produce/cheap to reproduce
6. Price is based on the value to the customer

Question 16

Internet of Things

Answer 16

machines and sensors talking to each other over the network

Question 17

Social Business

Answer 17

refer to an enterprise using social IT for business applications, activities, and processes.

Question 18

What are technologies used for people to collaborate, network, and interact over the web.

Answer 18

Social IT

Question 19

IT‐enabled networks that link individuals together in ways that enable them to find experts, get to know colleagues, and see who has relevant experience for projects across traditional organizational lines.

Answer 19

Social Networks

Question 20

IS are composed of three (3) main elements

Answer 20

1. Technology
2. People
3. Process

Question 21

refers to everything that supports the flow and processing of information in an organization

Answer 21

IT Infrastructure

Question 22

Examples of IT infrastructure

Answer 22

hardware, software, data, and network components,

Question 23

refers to the blueprint that reflects IT strategy

Answer 23

IT Architecture

Question 24

Successful firms have an ___________ that drives both organizational strategy and IS strategy.

Answer 24

overriding business strategy

Question 25

Successful firms purposely design their ___________ and ____________ to complement their business strategy.

Answer 25

organizational and IS strategies

Question 26

How Did KP Fix thier misaligned strategies?

KP=Kaiser Permanente

Answer 26

1. Improved communications
2. changed its bonus structure
3. Realign people, process, and technology

Question 27

a coordinated set of actions to fulfill objectives, purposes, and goals.

Answer 27

Strategy

Question 28

a clear and compelling statement that unifies an organization’s effort and describes what the firm is all about

Answer 28

What is a Mission

Question 29

the “blueprint of how a company does business.

Answer 29

Business Model

Question 30

Name Porter’s Generic Startegies

Answer 30

1. Low-cost Producer
2. Differentiation
3. Focus
4. Innovation (Kettinger)

Question 31

Cost Leadership results when

Answer 31

the organization aims to be the lowest‐cost producer in the marketplace

Question 32

Characteristics of Cost Leadership

Answer 32

1. The organization enjoys above‐average performance by minimizing costs.
2. The product or service offered must be comparable in quality to those offered by others in the industry so that customers perceive its relative value.
3. Typically, only one cost leader exists within an industry.

Question 33

When an organization offers its product or service in a way that appears unique in the marketplace.

Answer 33

Differentiation

Question 34

Characteristics of Differentiation

Answer 34

The organization identifies which qualitative dimensions are most important to its customers and then finds ways to add value along one or more of those dimensions.

Question 35

Focus allows an organization to:

Answer 35

1. Limit its scope to a narrower segment of the market
2. Tailor its offerings to that group of customers