Chapter 1: The Information Systems Strategy Triangle

Question 1

How Did KP Fix thier misaligned strategies?

KP=Kaiser Permanente

Answer 1

1. used online services to enable quick communications between patients, physicians, and care providers.
2. changed its bonus structure to focus on health rather than billing amounts.
3. Realign people, process, and technology to provide better service, save time, and save money

Question 2

a coordinated set of actions to fulfill objectives, purposes, and goals.

Answer 2

Strategy

Question 3

a clear and compelling statement that unifies an organization’s effort and describes what the firm is all about

Answer 3

What is a Mission

Question 4

the “blueprint of how a company does business.

Answer 4

Business Model

Question 5

Name Porter’s Generic Startegies

Answer 5

1. Low-cost Producer
2. Differentiation
3. Focus
4. Innovation (Kettinger)

Question 6

Cost Leadership results when

Answer 6

the organization aims to be the lowest‐cost producer in the marketplace

Question 7

Characteristics of Cost Leadership

Answer 7

1. The organization enjoys above‐average performance by minimizing costs.
2. The product or service offered must be comparable in quality to those offered by others in the industry so that customers perceive its relative value.
3. Typically, only one cost leader exists within an industry.

Question 8

When an organization offers its product or service in a way that appears unique in the marketplace.

Answer 8

Differentiation

Question 9

Characteristics of Differentiation

Answer 9

The organization identifies which qualitative dimensions are most important to its customers and then finds ways to add value along one or more of those dimensions.

Question 10

Focus allows an organization to:

Answer 10

1. Limit its scope to a narrower segment of the market
2. Tailor its offerings to that group of customers

Question 11

hypercompetition frameworks suggest that the speed and aggressiveness of the moves and countermoves in a highly competitive and turbulent market create an environment in which _______?

Answer 11

advantages are rapidly created and eroded

Question 12

Using a red ocean strategy, firms fiercely compete to

Answer 12

earn a larger share of existing demand.

Question 13

When Firms adopt a blue ocean strategy they:

Answer 13

create new demand in untapped marketspaces

Question 14

a business strategy inspired by the capabilities of powerful, readily accessible digital technologies, intent on delivering unique, integrated business capabilities in ways that are responsive to constantly changing market conditions

Answer 14

What is a digital strategy

Question 15

Organizational strategy includes the organization’s design as well as three other variables:

Answer 15

1. Organizational Variables
2. Control Variables
3. Cultural Variables.

Question 16

What are the 4 Organizational Variables?

Answer 16

1. decision rights
2. business processes
3. formal reporting relationships
4. informal networks

Question 17

Control Variables Include

Answer 17

1. Aailability of data
2. Nature and quality of planning
3. Effectiveness of performance measurement and evaluation systems
4. Incentives

Question 18

Cultural variables comprise the __________ of the organization.

Answer 18

Values

Question 19

What are the four (4) IS infrastructure components?

Answer 19

1. Hardware
2. Software
3. Networking
4. Data

Question 20

Business ecosystems are collections of interacting __________ acting in concert to do business

Answer 20

participants

Question 21

Network Effects

Answer 21

value derived from plenitude;
the value of a network node to a person or organization in the network