Chapter 4: Digital Systems and Design Work Flashcards
What are the 5 Work Design Framework Questions?
- What work will be performed?
- Who is going to do the work?
- Where will the work be performed?
- When will the work be performed?
- How can IT incude change?
What are the four types of work arrangement employed by AMEX
- Hub (Fixed Desk)
- Club (Flexible Work)
- Home (At Home 3d/week)
- Roam (Travelers)
What are the Three Ways IT Changed the Nature of Work?
- Creating New Types of Work
- Enabling New Ways to do Traditional Work
- Supporting New Ways to Manage People
Give an example of how IT created a new job or redefined an existing one.
New: Data Scientists/Communication Managers
Give an example of how IT changes the way work is done.
Spell Checkers
Work Automation
Communication Patterns (Social, Teams)
Collaboration takes place in one of four ways:
- Teams are collocated and work together at the same time
- They are collocated but work at different times
- They are not located in the same place but work at the same time
- They work from different places at different times.
In What Way Does IT impact the Way to Manage People
how employees are supervised, evaluated, compensated, and even hired
What are the three formal controls to ensure work is done properly?
- Behavior Controls
- Outcome Controls
- Input Controls
Involve direct monitoring and supervision of employee actions while the work is being done
Behavior Controls
Involve examining work outcomes rather than work actions
Outcome Controls
Formal Control that involves managing human, financial, and material project resources.
Input Controls
Which Control mechanism is best suited for Physical Labour?
Behavior Controls
Which Control mechanism is best used to Engineers, Sales Managers, or Ad writers?
Outcome Controls
When are input controls best used?
when it would take several years to evaluate the results of work
Replace direct human supervision with data gathered from equipment sensors or from software
Technology-Mediated Controls
What are the three types of flexible work arrangements
- Teleworking
- Mobile Workers
- Remote Workers
Refers to employees working from home, at a customer site, or from other convenient locations instead of coming into the corporate office.
Teleworking
Those who work from wherever they are
Mobile Workers
Broad term we use to encompass teleworkers, telecommuters, and mobile workers
Remote Workers
Virtual teams are defined as two or more people who
- Work together
- Have the same Goals
- Work in Different Locations and Times
- Must use electronic communication
What are the 5 factors driving the use of remote work and virtual teams?
- Shift to Knowledge Based Work
- Changing Lifestyle Preferences
- New Technologies with Enhanced Bandwith
- Reliance on Web
- Energy Concerns
What are the 6 advantages of Remote Work
- Reduced stress due to increased ability to meet schedules and to have fewer work‐related distractions
- Higher morale; lower absenteeism
- Geographic flexibility for worker; capitalization on distant expertise for organization
- Higher personal productivity
- Inclusion of housebound individuals in the workforce
- Very informal dress is acceptable
What are the 6 disadvantages of Remote Work
- Increased stress from inability to separate work life from home life
- Harder for managers to control, evaluate, and reward performance
- Remote workers may become disconnected from company culture
- Lack of suitability for all jobs or employees
- Remote workers may be more easily replaced by offshore workers
- Harder to achieve high security
What are Lewin’s Three Stages in Change Management?
- Unfreezing
- Changing
- Refreezing
Technology Acceptance Models Suggests:
managers cannot get employees to use a system until they want to use it.
