Interview information for Networking

Question 1

Network is down?

Answer 1

reassure the user I can help them, what are the symptoms? are you getting an error message?

Question 2

page can’t be displayed/

Answer 2

do you know any other users having this issue?

Question 3

no. Give me the Url

Answer 3

the url loads fine on my end

Question 4

try an external webiste, page can’t be displayed?

Answer 4

Navigate to command prompt.

Question 5

Launch the command, Ipconfig/ all

Answer 5

IP address is a unique address given to computers to talk to other users. Default gateways: used by computers to send information to other computes. Domain name: website addresses.

Question 6

address is not configured right. Does this machine use DHCP? it would automatically use the IP addres. Why would I get it wrong?

Answer 6

you could be connected to teh wrong network. You connect to wired or wireless?

Question 7

network preferences. See what network you are connecting to.

Answer 7

switch back to corporate wireless.

Question 8

What should I do when a problem is presented?

Answer 8

try to figure out what is going on first before trying to fix things.

Question 9

It is important to know the definitions of terms.