Interpersonal Skills Flashcards
1
Q
3 things of interpersonal skills
A
- Conflict resolution
- Mediation
- Leadership types
2
Q
What is a mediator what do they do
A
- an unbiased 3rd party
- facilitates conversation
3
Q
What are the 3 leadership types
A
- autocratic
- democratic
- laissez faire
4
Q
Types of conflict resolution
A
- competitive
- collaborative
- avoiding
5
Q
Types of interpersonal skills
A
Verbal- what you say and how you say it
Non verbal- body language, eye contact
