internal and external communication

Question 1

advantages of verbal communication

Answer 1

• message can be given out quickly so efficient way to communicating with a large number of people
• opportunity for two way communication and feback
• message can be reinforced and receivers reaction understood by body language, expressions etc

Question 2

disadvantages of verbal communication

Answer 2

• can take longer because of feedback
• you may not know if everyone is listening
• no written record

Question 3

advantages of visual communication

Answer 3

• information can be presented in an attractive way
• could be used to make a written message clearer

Question 4

disadvantages of visual communication

Answer 4

• no feedback
• difficult to interpret

Question 5

advantages of written communication

Answer 5

written evidence of future reference
- more complicated messages and detail included
- can be copied and sent to a large number of people
- electronic written methods are quick and cheap

Question 6

disadvantages of written communication

Answer 6

• direct feedback not possible unless electronic feedback used
• information overload
• not easy to check that message has been received
• jargon may be used
• no body language

Question 7

factors affecting which method of communication to choose

Answer 7

• speed
• cost
• message details
• leadership style
• number of receivers
• importance of a written record
• importance of feedback

Question 8

problems with sender

Answer 8

• difficult language
• not clear
• wrong message or wrong receiver
• too much detail

Question 9

overcoming problems with sender

Answer 9

• use simple language
• keep messages brief
• follow up on message
• request feedback

Question 10

problems with medium

Answer 10

• message lost eg. through long chain command
• inappropriate channel
• medium is faulty and breaks down like technical issue

Question 11

overcoming problems with medium

Answer 11

• keep shorter chain of command
• use the correct channel
• ensure that other channels are available

Question 12

problems with receiver

Answer 12

• may not be paying attention
• lack of trust

Question 13

overcoming problems with receiver

Answer 13

• ask for feedback
• use an authority figure

Question 14

problems with feedback

Answer 14

• no feedback received
• feedback takes too long to be received or is passed around too many times

Question 15

overcoming problems with feedback

Answer 15

• use a different method that demands feedback
• establish direct lines of feedback