achieving quality production

Question 1

benefits of quality

Answer 1

• establish brand image
• build brand loyalty
• maintain a good reputation (good reviews)
• increase sales
• attract new customers (word of mouth)

Question 2

risks of not meeting quality

Answer 2

• lose customers to other brands
• have to replace faulty products or repeat services which increases costs
• creates a bad reputation so lower sales and profits

Question 3

advantages of quality control

Answer 3

• tries to eliminate faults before customers receive product
• less training for workers as inspectors are employed

Question 4

disadvantages of quality control

Answer 4

• expensive as inspectors employed
• identifies faults but not how to correct them
• high costs if products have to be scrapped or services have to be repeated

Question 5

advantages of quality assurance

Answer 5

• tries to eliminate faults/errors at each stage
• fewer customer complaints
• reduced costs if products don’t have to be scrapped/services repeated

Question 6

disadvantages of quality assurance

Answer 6

• expensive to train employees to check quality
• employees must be committed to maintaining set standards

Question 7

advantages of total quality management

Answer 7

• quality is built into production and becomes central to all employees
• eliminates all faults and errors before service is received
• no customer complaints and so improved brand image
• reduced costs as products don’t have to be scrapped and services repeated
• waste is removed and efficiency increases

Question 8

disadvantages of total quality management

Answer 8

• expensive to train all employees to check quality
• relies on all employees following ideology

Question 9

assuring customers of quality

Answer 9

quality mark that has to be inspected to be sure that quality standards are being met